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The Lakeside Collection

This business is NOT BBB Accredited.

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Important information

  • Customer Complaint:
    The Lakeside Collection has requested that before filing a BBB complaint, please contact a member of the company's Executive Service Team, directly at 847-615-7310.

Complaints

This profile includes complaints for The Lakeside Collection's headquarters and its corporate-owned locations. To view all corporate locations, see

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The Lakeside Collection has 2 locations, listed below.

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    Customer Complaints Summary

    • 123 total complaints in the last 3 years.
    • 8 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/30/2025

      Type:Delivery Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order with Lakeside Collection on 6/25. This order has shown processing for 5 days. When I called customer service to see when the order would ship, she had no idea. I was only told customers usually receive their orders within 7-10 business days, which is nearly impossible in this case, since it has not even left the warehouse yet and will be shipped across country. I tried to cancel the order and was told that it cannot be cancelled. I was told my only option is to use the return form in the box when I get it and pay at my expense to return the package and wait for a refund. After reading multiple one star reviews complaining about the difficulty getting a refund, I'm expecting the worst in that situation. I just want to cancel my order and get my money back.

    • Initial Complaint

      Date:06/10/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid them $130.36 on April 29th it was cashed by them on May 8th and it is now missing This has happened with 3 other orders as well and takes 2-4 months to find it. I had sent copies of my cashed check 3 times last time and they still couldn't find it. I will not be ordering from them anymore

    • Initial Complaint

      Date:06/01/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order with Lakeside Collection on May 23, 2025, for doormat inserts and welcome mat. They had a sale for $6.99. When I received the product, it only included the inserts. I called the company and told them that I didn't receive the welcome mat. The representative told me that it was only the inserts being sold and the welcome mat wasn't included and is out of stock. She told me that she would give me a credit of the $6.99 plus tax for the inserts and I didn't have to mail them back. I told her that I wouldn't have ordered just the inserts and pointed out the description of the product on the website. I included two screenshots that give details and specifications that the rubber welcome mat is included. I told her that I spent $12.98 for shipping of a product that was false advertising and I would never have ordered it if it only included the inserts. I asked for a refund of the shipping costs and she said that couldn't be done. If they had the welcome mat and could send it to me for free, I would be fine with that. Otherwise, I want the shipping refunded.

    • Initial Complaint

      Date:04/25/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      For the last three months I have been trying to get them to stop charging my bank account for a service I dont recall making. I told them this and have gotten no response. I also get emails up to 5 a day for several months. I have told them via texts plus have hit the unsubscribe button several times without success. Im not even sure that it goes through. I want the service stopped and refunded and I would like their emails stopped.

    • Initial Complaint

      Date:04/22/2025

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company keeps harassing me for money I dont owe them. I told them over and over this package was refused when it was delivered. It took to long to receive the item and when I called about canceling it I was told to refuse the package when I came. Why should I pay for something I dont have.

    • Initial Complaint

      Date:04/03/2025

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered these items and never received a confirmation for the order. I waited a couple of days and placed the order again. I received the second order placed and four days later received the first order that I never received a confirmation for. This order was missing the Canning items (which I was refunded) and the box for the Callander was damaged and taped up, so I did not open it (no refund will be sent i was told).I called The Lakeside Collections customer service to explain the situation. I asked for a return label to be sent as described on their website that would charge me $7.99 thru ****** which is acceptable and fine.However, I was then told "They DO NOT" send return labels. I would have to take it to my local ****. This is deception on their part as far as their return policy. I am requesting a refund of $59.92 because they did refund me for the missing item

    • Initial Complaint

      Date:12/02/2024

      Type:Sales and Advertising Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order with The Lakeside Collection. They were offering free shipping.I typed in the code for the free shipping, but when I paid through ******, I noticed the free shipping had not gone through. I contacted The Lakeside Collection through chat to cancel the order and try again to get the free shipping. I waited some minutes for them to respond. They then informed me I could cancel because too much time had passed & it was too late. It had only been minutes, less than 30. I do not wish to do business with a company with such business practices as this & want my order cancelled & a full refund, including shipping.

    • Initial Complaint

      Date:10/11/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Getting bills and phone calls I owe for an order which was paid I supplied a copy of the front and back of the check and statement copy showing they received and cashed the check.

    • Initial Complaint

      Date:06/14/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 7 I ordered a sofa table from Lakeside Collection. On May 17 when I was still being told it was "in process" I found the same table locally. I called and emailed Lakeside Collection advising them to cancel my order; on the phone I was advised it was not possible to cancel the order even though it was still in process; no one responded to my email. When I was advised the order was ready to ship I again called and emailed with negative results. The table was delivered June 10, I have called 3 times requesting a return label so I can return the table and get my $102 refund. Each time I am told there is a technical error and they cannot send me a return label. I have never encountered such an excuse before.

      Business Response

      Date: 06/23/2023

      Hi ********,

      I am so sorry that we were unable to cancel your order for the Skinny Sofa Side Table with Outlet when you reached out.

      Once an order is placed, there is a very small window of time in which we can cancel or make any changes to the order. 

      We have been going through some transitions with the company and we were having a printing issue with our return labels. The issue has been resolved, I will have a free return label mailed to the address associated with your order. please allow **** business days to receive the label.

      Again, I am very sorry that we could not cancel your order. 

      If you have any questions or concerns you can contact me by email at ****************************** or you can call me ************ Mon.-Fri. 9-5:30pm Est.

      Sincerely,

      *****************

      Customer Solutions

      Customer Answer

      Date: 06/26/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  However I would appreciate this case remaining open until such a time as I receive the return label, I will advise you if/when I have it

      Sincerely,

      *****************************

    • Initial Complaint

      Date:06/03/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order 5/3/23 that was not processed for weeks, even as I continued to attempt to contact Lakeside, unsuccessfully, for a status update.Per PayPal, the authorization would no longer be valid after 30 days, however, I emailed Lakeside on 5/15/23 (I was unable to get any calls to go through) and advised them to cancel my order and I removed, in writing, the authorization to charge my card. Since I did not get a response, I canceled the order AGAIN on 5/22/23, in writing.On 5/31/23, I stepped onto my porch to find a package from Lakeside and I called them immediately to point out that I canceled the order TWICE, in writing, the most recent time being over a week prior. I indicated on the phone that they were not authorized to charge my card and the rep stated they would send me a bill. I indicated in no uncertain terms that I did not want a bill for an order I canceled twice, yet they chose to ship regardless, 8 days after my last cancelation. The rep then stated they would send me a label to send the shipment back and I stated I would not spend any time or expense to ship the shipment back, as it never should have been shipped; I stated that if they wanted their shipment back, they can pay someone to come pick it back up, just as they dropped it off. Yesterday was the last day the authorization would have been valid and I just found that they have charged my card the exact dollar amount for an alleged purchase on 6/2/23 that I did not make. I put it IN WRITING that they were NOT TO CHARGE MY CARD AND DOING SO WOULD RESULT IN FRAUD CHARGES, which I will now be filing against this company. The fact that they are unable to read or respond to emails in a timely manner, especially while their phones are barely working half the time since their bankruptcy filing in ****** is NOT MY PROBLEM and they WILL NOT STRONGARM me into spending any additional money with them. REMOVE THE CHARGE FROM MY CARD NOW.

      Business Response

      Date: 06/23/2023

      Hi ********,

      Please accept our apologies, we unable to  cancel your order as requested.

      We are experiencing higher than normal customer service emails and are truly sorry that we were unable to reply to your email in a timely manner. Understanding that you would be upset when you received them. We are committed to providing first-rate customer service that you expect and deserve from our company.

      Looking at your account, I see a refund was issued on 6/8/23 in the amount of $86.47 for the order. There is no need to send the items back.

      Our our apologies for any inconvenience this may have caused.

      If I can be of any further assistance please feel free to reach out to me by email or phone.

      Sincerely,

      *****************

      Email: ***********************************

      Phone: ************

       

      Customer Answer

      Date: 06/27/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

    The Lakeside Collection is NOT a BBB Accredited Business.

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