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Business Profile

Promotional Products

Quality Logo Products

Headquarters

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/02/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I would like to make a complaint regards to Quality Logo Products **************** Rep ************************ Last October of 2021 I contacted her to ask if my organization could open free company store with Quality Logo Products. Lala and I emailed each other for month of October 2021 setting up the company store by picking out products and then all emails stopped and never received my company website link. I emailed her back in summer of August of 2022 and asked **** has the site was ever created and she replied she never set up the company store. Here i was back in 2021 wasting my time providing her what products add to the company store. On November 1, 2022 I emailed her again ask if my organization could set up a company store one more time because it was never set up last year. **** replied to my email on my November 2, 2022 and she refuse to set up an company store because she wrote that stock changing daily its lot easier to keep my logo on file and have them email her directly. It makes me wonder does Quality Logo Products really offers a company store or does Lala get commission and she wants me to order from her every time I want place order. Higher up management at Quality Logo Products should look into this matter and see what their **************** Reps are telling their customers and they are turning away customers. I have enclosed all the emails from 2021 and 2022. here is the link to the page that talks about free company store

    Customer Answer

    Date: 01/04/2023

     
    Complaint: 18347384

    I am rejecting this response because: the company keeps throwing at me there is required minimum on products and I do understand there is required minimums and my nonprofit organization always orders products from businesses that requires  minimum orders we work with wholesale businesses all the time. I have read the reviews and it seems like many customers having hard time with this company as well.  
    Sincerely,

    ***************************

    Business Response

    Date: 01/06/2023

    We are terribly sorry to hear that you have rejected our response. We deeply care about you and the success of your nonprofit, but unfortunately your needs dont align with what we're offering. We encourage you to find a provider that is a better fit for you. We wish you the best success going forward. 

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