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Business Profile

Health and Wellness

Prosrulpt Med Spa

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/30/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 6, ******************************************************************************************************************* to confirm my eye surgery at 11 in the morning and I had my procedure with prosculpt at 10 in ****** Il and My eye surgery was in ******* IL so I called at 10 am to tell them that I had to change the date of my treatment because they had moved my eye surgery and when they answer me she starts yelling at me and telling me that what I was doing was not professional, canceling the same day and I told him that I was moving my appointment to later because my eye surgery was important so he started The person who answered me said it was wrong, that I was irresponsible and unprofessional and hung up on me. Then she sent me a message apologizing and wanting to make a new appointment. I explained to her that I couldn't continue using the services from a company that they did not understand and reached an agreement with their client. The reason for my cancellation of treatment was due to my eye surgery and they did not understand it, so I asked them to adjust my invoice because I had applied for a credit of $4000 for use them in the spa and I had not used them other than ***** on my face which was $450. After that I didn't have to pay anything else because I had already paid for the service used, I started calling them, the manager answered and told me that I had to talk to the owners, then they didn't answer me anymore and they were charging me from my checking account for services. not received but they did not answer me they did not return my calls they did not open the door when I arrived they have a ring on the door and they did not open to date I have no response from the manager and they continue to charge me for a service not received.

Prosrulpt Med Spa is NOT a BBB Accredited Business.

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