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Find a Location

Lexus of Arlington has 1 locations, listed below.

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    Business ProfileforLexus of Arlington

    New Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    12 complaints closed in last 3 years

    3 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 6/1/2016

    Years in Business: 34

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Lexus of Arlington offers a full selection of service areas including:

    • New Lexus Sales
    • L/Certified By Lexus Sales
    • Lexus Car Loans and Financing
    • L/Certified By Lexus Service Department
    • Full Selection of Lexus Parts and Accessories

    Products & Services

    Lexus Vehicles, Lexus Certified Pre-Owned Vehicles, Genuine Lexus Replacement Parts, Genuine Lexus Accessories, New & Used Vehicle Leasing & Financing, Motor Vehicle Repairs

    Business Details

    Location of This Business
    1510 W Dundee Rd, Arlington Hts, IL 60004-1436
    BBB File Opened:
    8/30/1991
    Years in Business:
    34
    Business Started:
    1/1/1990
    Business Started Locally:
    1/1/1990
    Business Incorporated:
    10/10/1989
    Accredited Since:
    6/1/2016
    Type of Entity:
    Corporation
    Alternate Business Name
    • Arlington Lexus In Palatine
    Business Management
    • Mr. Marcin Ajdukiewicz, General Manager
    Contact Information

    Principal

    • Mr. Marcin Ajdukiewicz, General Manager
    Additional Contact Information

    Fax Numbers

    • (847) 934-2733
      Other Fax

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    12 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/20/2024

    Complaint Type:
    Sales and Advertising Issues
    Status:
    Answered
    I visited ********************* LEXUS dealership in Arlington **************** at 1510 *********** Arlington Heights, ** ***** on December 15, 2023 to purchase a 2024 LEXUS TX500h. When I was approached by the salesperson, I asked him first if I can talk to the finance manager since I had the intention on using the car as a ******* Limousine and I needed to know if there was a Finance manager on duty who knew how to file the Rolling Stock Tax exemption FORM RUT-7-A. As per the ******** compiled Statute Chapter 35 ILCS 115/2d limousines are tax exempt.There were 3 finance managers working that day to whom I spoke separately regarding to Rolling Stock Tax Exemption as the vehicle was meant to be used as a Limousine in the ***************.I was told by the finance manager ****** that commercial loans will not exceed 48 months, which will make my payment too expensive. I wanted to amortize my loan over the life of the car allowed by the *************** which is 7 years. I was advised to purchase the car as a personal car to get that kind of financing and supply the FORM RUT-7-A to be filed with the State to get the Tax refund.I provided the form RUT-7-A to ******************** manager the next day who told me that the refund will be applied for and to expect it after few weeks. I stopped at the dealership on Friday 2/23/2024 for my second car service. I went to check the status of my refund. I was told that ********* fired!I asked the new finance manager about the status of my refund; he told me that the dealership cleaned ******* office and that theres no refund application pending. I was assured that he would submit an amendment to the state for me to get the refund. Its been almost a month and I havent heard from the dealership or received any refund.
    Read More

    Customer Reviews

    3 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Zack H

    1 star

    01/03/2024

    DO NOT BY ANY MEANS BUY A NEW OR PRE-OWNED VEHICLE FROM Lexus Arlington. They will force unwanted warranties and service contracts on you and if all else fails stuff them in your contract without your knowledge.

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