Reviews
This profile includes reviews for Matrix Basement Finishing's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 200 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromChristopher W
Date: 07/22/2025
5 starsWe chose Matrix because they are established experts in basement renovation. Quality work. The finished project looks great!
Matrix Basement Finishing
Date: 07/30/2025
Thank you for the kind words! We're so glad youre happy with the finished project and truly appreciate you trusting Matrix as your basement experts.Review fromPenny S
Date: 07/15/2025
5 starsWe had an awesome experience with Matrix! From our Project Mgr, ****** ******, to every contractor, the service and craftsmanship are top notch! ****** was responsive and the rest of the crew were responsive and answered all of our questions in a timely manner. Contractors were friendly, on time, and ensured our home was protected and clean after their work. Thank you, Matrix, for our beautiful new space!Matrix Basement Finishing
Date: 07/21/2025
Thank you for the kind words! Were so glad ****** and the crew delivered a smooth, high-quality experience. Enjoy your beautiful new space it was a pleasure working with you!Review fromMike U
Date: 07/15/2025
5 starsWe just had our basement redone with Matrix and are completely satisfied with the outcome. All of their workers were professional, and the best part is that they use an application to manage all of the important ************ there you will find the schedule, whats happening on what day, how long its gonna take, Invoices, contract, drawings, its all in one place, which makes it super convenient. Would highly recommend them to anyone looking to finish their basement to a high standard.Matrix Basement Finishing
Date: 07/21/2025
Thank you, ****! Were so glad you loved the experience and found the app helpful for staying organized. It was a pleasure working on your basement enjoy the new space!Review fromAngie D
Date: 06/23/2025
1 starDoes not communicate well with homeowners. We dealt with many individuals with company and get different answers from everyone when asked same questions. Unreliable and always changing dates. Not upfront with costs until after you sign and then its too late and have lots of evtea costs not anticipating. I wish we never signed with this company. Worst experience ever.Matrix Basement Finishing
Date: 07/10/2025
Were really sorry to hear about your experience. Thats not the standard we strive for. Please fill out a service request at ********************************************************************** or give us a call at ************** so we can make things right.Review fromLibu G
Date: 06/19/2025
5 starsMatrix did a great job, we are very happy with our new finished basement. Their use of the buildertrend app and just overall responsiveness was a game changer when compared to our past experiences.Matrix Basement Finishing
Date: 06/20/2025
Thank you so much for this amazing review! We appreciate your business.Review fromNicole B
Date: 06/02/2025
5 starsWe have had an amazing experience with Matrix Home Solutions and ****** *. as our general contractor! He truly listened, navigated us through every step, and created a seamless experience! The customer service, genuine passion for our needs, and ability to stay organized, on pace, and attentive with timely feedback made the experience perfect! We highly recommend ****** and Matrix! Thank you for delivering our dream basement!Review fromChris B
Date: 05/23/2025
5 starsWe recently had our entire basement finished by Matrix Basements, and we couldn't be more thrilled with the results! The entire process was smooth, professional, and stayed right on schedule.*******, our *********, did incredible work. His craftsmanship and attention to detail really brought everything together beautifully. ***, our project manager, was fantastic at keeping everything running seamlessly. He was always communicative and made sure we were in the loop every step of the way.The whole team was timely, professional, and clearly committed to delivering a high-quality result. Were beyond pleased with how everything turned out and cant wait to start using and enjoying our new space. Highly recommend Matrix Basements!Review fromKevin B
Date: 04/10/2025
5 starsGreat communication, definitely had our best interests in mind. Would highly recommendMatrix Basement Finishing
Date: 05/13/2025
Thank you for the kind words! Were so glad you felt supported throughout the process and that our team kept your best interests front and center. We truly appreciate the recommendation!Review fromTricia M
Date: 03/18/2025
5 starsEasy to work with and the finished product was fantastic!Matrix Basement Finishing
Date: 05/13/2025
Thank you! We're so glad to hear the process was smooth and that youre loving the final result. It was a pleasure working with you!Review fromRicky C
Date: 02/25/2025
3 starsOur experience began on a positive note with *****, the sales representative. ***** went above and beyond in helping us understand the process and provided a thorough explanation of what we could expect. His dedication and commitment left us feeling confident in our decision to go with *************************** was a meeting with *****, he advised us that our chosen painters might not deliver satisfactory results and that the basement would not be mudded or primed by Matrix. He pressured us to decide on using Matrixs painters immediately, leaving us no time to confirm with our painters. As the project progressed, we discovered that the walls were indeed primed and mudded. This miscommunication could have cost us DOUBLE the amount our painters would have charged.***, the site manager, was scarcely present during the project. We saw him only 3x, and each time coinciding with city inspectors. *** was always "too busy" to address our concerns. We raised issues regarding the electrician and their painters, but our comments were dismissed. He preferred that we resolve issues directly with the subcontractors rather than involve him in any change requests.When there were issues, we would text and email both ****** (project **************** sometimes with no response. We had to keep following up with them. If a subcontractor didnt show up, they wouldnt even know until we informed them. The lack of attention to detail from Matrix was evident. They did not oversee the work of their subcontractors, leaving us responsible for monitoring the project and addressing any issues ourselves. Our expectation that Matrix would manage the project comprehensively was not met.We would not choose Matrix again for any future projects. The additional cost we paid, under the belief that Matrix would provide a turnkey solution, was unjustified. Lastly, when the project is completed, they will offer you a credit to write them a 5 star review.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.