Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid for 3-Year Hosting Plan, Downgraded to 1 Year Without Consent, Refund Refused.I am filing this complaint regarding a recent experience with WebHostingPad.On [Date of Purchase, e.g., July 30, 2025], I purchased a 3-year hosting plan for $82.44 USD directly from their website using my existing account. The purchase was successful, and my credit card was charged immediately.However, after logging into my account, I discovered that the plan had been downgraded to only 1 year without my consent or prior notice.When I contacted customer support to request a correction or a refund, I was refused both. The support agent claimed I was not eligible for the 3-year plan because I had previously used their service and accused me of "cheating" their system to obtain a lower price despite the fact that their website allowed me to complete the transaction successfully.Furthermore, they locked my domain and refused to issue any refund, citing vague terms of service. Their behavior was unprofessional and offensive, and their support emails contained insulting language, suggesting that I was being ridiculous for attempting to save money.This was not only misleading advertising, but also deceptive business conduct. At no point during the purchase was I warned that I was ineligible for the 3-year plan. If I was not allowed to purchase it, the system should have prevented the transaction, not process the payment and then alter the service afterward.I am seeking a full refund of $82.44 USD for the service.I have already contacted my credit card company and reported the issue, but due to it being a consumer dispute, they advised me to pursue resolution directly with the business.I request a full refund for the unauthorized downgrade and unacceptable customer treatment. If a refund is not possible, I would like BBBs assistance in resolving this matter fairly.

  

  Business Response

  Date: 08/07/2025

  Hello,
  We have identified a violation of our Terms and Conditions regarding the renewal of your hosting account. Specifically, we observed that the hosting account was canceled before the renewal date to avoid the regular price, and then re-signed up after cancellation to take advantage of the new customer promotional rate.
  While we understand the desire to benefit from sales or discounts, this action is in direct violation of our renewal policy, which is outlined in our Terms and Conditions. Please note that the sale price you received upon initial signup was intended for new customers only, and circumventing the regular renewal rate undermines the integrity of our pricing structure.
  We have corrected the billing issue on our end, but we kindly ask that you review our Terms and Conditions for further clarification on this matter.
  If you have any questions or need further assistance, please feel free to reach out.
  Thank you for your understanding.
  Sincerely,
  *****

• Initial Complaint

  Date:06/25/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I migrated my website domain away from this business 6 days before the renewal date, on june 8th. As a result I had no websites with them. I assumed this would cancel my account. They nonetheless charged me for both the domain and their "powerplan" hosting. I complained about the charge on June 14th, same day charge was made and day before new plan was to come into effect. They told me to cancel online. I did so immediately. Despite cancelling before the new plan was to come into effect, they only refunded me for the domain and kept on the much larger charge for powerplan hosting. I just disputed the charge with *******************.

  

  Business Response

  Date: 07/11/2025

  Hello,
  

  Apologies for the delay.
  Unfortunately, hosting accounts must be canceled prior to renewal in order to avoid a charge.
  When a cancellation is submitted before the renewal date, any pending invoices are automatically cancelled.
  In this case, the cancellation was submitted after the renewal had already been processed.
  Per our billing policy, we do not offer refunds for cancellations submitted after renewal.
  That said, we are more than happy to reverse your cancellation and allow you to finish out your term.

  **********************************************************************

   

  Customer Answer

  Date: 07/16/2025

   
  Complaint: 23518057
  
  I am rejecting this response because: As already explained, I had migrated my last domain from their service. They therefore were not in a position to provide me with a meaningful service and it was reasonable for me to assume my relationship was ended. To charge for a service you cannot provide is fraudulent. Their terms and conditions are irrelevant to this issue. No-one reads all the terms and conditions, and no terms and conditions can overrule my customer rights which they violated by charging me for a service they were not in a position to over me.
  
  Sincerely,
  
  ******* ****

  

  Business Response

  Date: 07/27/2025

  Hello,
  
  Unfortunately, hosting and domain registrations are considered separate services, as one is not dependent on the other.
  
  The itemized invoices are labeled to clearly show the distinction between the services.
  
  Please refer to our billing policy if you have any further questions.

• Initial Complaint

  Date:06/13/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im filing a complaint on my mothers behalf because she is 82yrs old with dementia and can no longer use the services provided by Webhostingpad.com so we are seeking a refund. My mother signed up for Webhostingpad.com subscription to host her high school class of 1961 website (************) several years ago before she developed dementia. The subscription is $209.64 for three year term and my mother apparently is on auto-renewal via her credit card. On 4/24/25 her credit card was charged $209.64 by Webhostingpad.com for three year term. On or about 5/30/25 I submitted a cancellation request on Webhostingpad.com per their suggestion when I called the customer support phone number. I explained situation that my mother can no longer use the computer so she has no use for web hosting services and would like to cancel her three year subscription and get refund for $209.64 and to please download her data so she can keep everything from the site. Since then I emailed them once for follow up with no response. Then today I checked her account on their website but they had already closed her account with no sign of refund so I called them and they said they will not issue refund. They explained its like Amazon Prime if you cancel you dont get refund. I explained this is not like Amazon Prime because if u can cancel Amazon Prime you at least get to use the services until your subscription ends. In this case Webhostingpad.com closed her account one month into her three year subscription so she cannot use their services. When I asked to speak to supervisor they hung up. I believe my mother deserves full refund of $209.64 for three year term on a website that no longer exists because they closed it. They also did not provide her downloaded data that I requested. They are taking her money and giving nothing in return.

  

  Business Response

  Date: 06/16/2025

  Hello,
  
  Unfortunately, we have no record of you being listed as an account owner or authorized contact on any account with us.
  
  Typically, account managers are listed as contacts on the account.
  
  In this case, we would refer you to our refund policy regarding renewals.

  *******************************************************************

   

  Customer Answer

  Date: 06/18/2025

   
  Complaint: 23467676
  
  I am rejecting this response because:

   It was never suggested to me when I had called about my mothers account that I would need to be authorized contact. Please advise me on how to assign authorized contact on my mothers account since you have already closed her account per my previous request. I am her POA so this should not be a problem.  As i mentioned previously she is 82yrs old and has dementia on a fixed-income. 
  
  Regarding your refund policy, it is not clear on what happens when you close her account before her subscription expires. If her account is closed then we are not able to use it for the remainder of the paid subscription.  Why would you keep $209.64 if you are not providing any services in return?

  
  
  Sincerely,
  
  ***** ********

  

  Business Response

  Date: 07/01/2025

  Hello,
  
  It appears you've already canceled and closed the account.
  
  Prior to the account closure, you could have added yourself as a sub-contact through the billing portal.
  

  This would have allowed you to receive all upcoming billing notifications before the renewal date.

  Customer Answer

  Date: 07/02/2025

   
  Complaint: 23467676
  
  I am rejecting this response because:

  Since the account is closed then what service is being provided for $209.64 for the next three years?  Seems like ethically you should refund this money if you are not providing any services in return.

  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:05/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We got a charge for $286, which we thought it was a fraud since there are so many frauds going on in our account and then we had been only charged for $14.95 per year and this was $286 which was unusual, so we canceled our credit card. The company sent us to collection and not even contact us before doing so. We didn't close the account till few months after closing our business and then we realized that this $286 could be the bills for it. Since we were closing the account, so we didn't think it will be a problem of paying them to renew, and per the email from them, attached, if we didn't pay, then website will expired which it should have been ok, why sent us to collection without any notice! The renew is for 5 years, account was closed, why are they still charging us for it and sent us to collection? When we called them , they are very rude first *************** up on me, I called back and manager (****) spoke to me that he won't help me and said "we are not customer anymore" and said we charged back them before calling them. It was our fault to charge back the payment, they did not listen to our reason. The way they said is this is what I would get for doing this to them even we already closed the account. The invoice was FEB 15 and charged back in March, and canceled the account, but why would they still sending us to collection, please see email from them if we didn't pay the renew will be expired, didn't not mention that they will collect the funds. What if we didn't have credit card of file?Now we paid $421 for nothing. We need to get it refund, It is such a wrongful business doing and it was how they wanted to get back to us. All the guys who work in the billing ***** they were making fun of me and very rude and yes, I had to protect myself and talked back to them for what they deserved. I feel bullied by them. This is so unacceptable. Please help us resolved this for service that we don't use and the renew should have been canceled per their email.

  

  Business Response

  Date: 06/09/2023

  The customer has been renewing since 02/15/2013
  The customer states she has been getting charged for the domain every year so she knew exactly who we were and why we were charging her

  The hosting renews every 5 years and receives 30 day renewal notice prior

  Customer NEVER cancelled, that is why they got charged for renewal. Instead of contacting ** for the renewal charge, they filed a claim with their credit card company as "fraud" yet states she was getting charged from ** every year for the domain name. Since the chargeback was filed, we sent her account to collections as she clearly lied about being fraud and she lost.

  Customer has to pay all the fees and fines associated with the chargeback.

  Next time, don't claim fraud when it is clearly not fraud and contact ** instead of doing a chargeback.

• Initial Complaint

  Date:11/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Prior to get hosting service for www.multivive.com we ask webhostingpad.com weather we are aloud to use all functuions on the database sql , they said "we don't restrict sql functions within our hosting accounts" as you can see gathered documents on this link: https://www.encuentremeya.com/goEncu7gALe3/compras.php?id_img_objeto=3244&codobjeto=4715 We trusted them paying for the 5 years hosting service power plan. After few days after geting the plan we tried to modify some routines in the database, showing a warnig saying we can not do it with out privileges super, something we are supose to get with the hosting plan. We contac ************* and they said we need to get a VPS plan unnecesary and we don't need for our website. We have been with ************* for the last 5 years and we didn't have any problems editing or adding routines until now, purchasing aditional 5 years hosting.We pretend webhistingpad follow and respect what they say and activate all function on our database or face lawsuit.

  

  Business Response

  Date: 11/20/2022

  Hello,

  Please submit a ticket to our support **** to resolve the issue. BBB does not have the ability to fix server issues.
  

• Initial Complaint

  Date:10/17/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The suspended my hosting account after taking payment and will not allow access to my data without paying even more money. They are threatening to delete my files if not paid within 48 hours by cashiers check, which is virtually impossible to do.

  

  Business Response

  Date: 10/17/2022

  Hello,

  
  The customer is suspended due to a unauthorized chargeback and after receiving a refund. Therefore we will not take any credit card payments and any backup they wish to receive must be paid via a cashier's check.

  If you have any other questions, please feel free to reach out to us directly.

  Thank You

  ***********