122 Customer Reviews
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Review from Charlene B
1 star04/18/2024
Gave my elderly mother my credit card to pay for a washer to be hooked up and they ripped my mom off! They charged ****** to take off 1 hose and hook up 2 hoses to an already fully functional , not leaking laundry area. We couldn't get the one hose off was the only reason *** was called. He used oil and got the stuck hose off, it took him under 30 min to do all the work.we were charged ****** which when we called *** they said it was error, the plumber used the code for hook up washer and dryer, which still seems extremely high, but yet they only refunded ****** to my card. THIS PLACE IS A TOTAL RIP OFF AND THEY TAKE ADVANTAGE OF THE ELDERLY.Review from Kristen C
1 star04/15/2024
If you're in the market for HVAC services, steer clear of **** My recent encounter with this company was nothing short of a nightmare. From their unprofessional conduct to subpar workmanship, every aspect of my experience left me thoroughly dissatisfied. If you value your time, money, and sanity, I strongly urge you to explore other options for your HVAC needs. *** falls short in every regard, and engaging their services is a costly mistake. In simple terms *** gets an F! Nearly a year ago, we made the regrettable decision to entrust *** with the task of upgrading our home's furnace and air conditioner. Initially enticed by their purported financial deals and the enticing promise of swift, top-quality service encapsulated in their tagline, we eagerly signed up. Little did we anticipate the ordeal that awaited us. It's been 11.5 months of frustration and disappointment as we grappled with the aftermath of our association with **** Never in my lifetime have I encountered such a blatant lack of competence and regard for customer respect across multiple departments within a single company. Throughout nearly a year of dealing with ***, we faced the frustration of having multiple technicians visit our home without clear objectives, endured repeated failed inspections without explanations, and received communication from *** only after being threatened with noncompliance fees, all due to internal departmental issues. Despite promises to fix the situation, we experienced four more unsuccessful attempts, with technicians disappearing mid-job, leading to our final appointment requiring extensive coordination and multiple days off work to address lingering issues from the original installation. Despite these challenges, not a single *** representative was aware of our struggles, underscoring a severe lack of internal communication within the company, and unfortunately, no one from *** ever reached out or apologized for the communication failures and overall ordeal.Review from Gail W
1 star04/01/2024
Don't even think of calling them for Anything! They are the worst con-artists. I had to have a tankless water heater Replaced. I agreed to have them do it. My first mistake. It cost a fortune when They added additional things on that Didn't need to be replaced. They will Take advantage of your ignorance. They have zero conscience about doing So. This happened in 2023. It will take Me five years to pay for it. I absolutely Despise this way of doing business. They should be ashamed of themselves.
ABC Plumbing Sewer Heating Cooling Electric Response
04/02/2024
Thank you for your feedback ****. It is discouraging to see that this was your experience. Regarding our pricing we are a flat rate company. This provides the customer the opportunity to make a well informed and educated decision on their home maintenance needs. If the customer so chooses they can decline the service at that time.Our pricing aligns with industry standards and includes industry leading warranties and guarantees as well as many other benefits designed for the customer's satisfaction. If you would like to discuss our experience further, I encourage you to call the office and request to speak with the Customer Experience Team. Thank you and have a wonderful day.Review from Susan E
1 star03/30/2024
Criminals, illegal, immoral people. Charged me ****** for new air conditioner. Has not worked from moment of install 3 ******* ago. Absolutely the biggest felony I've seen in my life.ABC Plumbing Sewer Heating Cooling Electric Response
04/02/2024
We appreciate your feedback. If there are ongoing issues with your AC we want to make it right. We strive to provide 5 star customer experience. It is disappointing to hear that it has been an issue for 3 ******* for you. Please call the office and request to speak with the ******************************* We will address your experience and coordinate on a resolution. Thank you and have a great day.Review from Misty A
1 star03/26/2024
Charged my mother $950 for a 20 minute plumbing issue. (We saw when repairman came and left on her cameras). We called *** the next day for an explanation and was told that someone would call back ***** hours later. No call. So we called again 48 hours later and was promised again to get a call. No call. At first glance, their reviews are good but if you check out other reviews- ******* Yelp, BBB, it tells a different story. PS They respond to negative reviews like they want to talk to you, but they have my number and have NOT called me.ABC Plumbing Sewer Heating Cooling Electric Response
03/27/2024
Dear *****,
We appreciate your feedback and concerns regarding the recent service your mother received from **** We take customer satisfaction seriously and strive to provide transparent and comprehensive services to all of our valued customers.
Regarding our pricing, we are a flat rate company and never charge by the hour, only by the job. Should the work have unexpectedly required more time, no additional charges would be applied.
A member of the ****************************** has attempted to reach you directly but has been unsuccessful. Please give us a call as soon as possible to discuss this further.
Thank you,
The Customer Experience Team
Review from Avery B
1 star02/23/2024
Con Artists. We got absolutely reamed by **** Charged my wife $4200 to replace a small section of drainage plumbing while I was out of town. Probably 10x what it should have costed. Dangerous to even consider calling these guys because they techs will sweet talk you into forking over a fortune.ABC Plumbing Sewer Heating Cooling Electric Response
03/04/2024
Dear *****,
Thank you for sharing your feedback. We will always strive to provide 5 star customer service to all of our customers. It is important to know that our pricing is flat rate therefore it is presented to the customer before any work is done. This provides the customer with the ability to agree to the work and move forward or decline the work altogether. One the work is completed it does come with industry leading warranties and guarantees and we stand behind that commitment of service. If you have any questions regarding the work that was performed at your home, please reach out to the ****************************** directly by calling the office or email at **************************** Thank you and have a great day.
Review from Krushen P
1 star02/20/2024
*** came after we called when our hot water went out. I was out of town and they pretty much told my wife we needed to replace our tankless system for $25,000 (no actual breakdown of the cost - **** appeared to pull a magic number out of air). The other alternative was to order parts which they told could cost thousands of dollars and take weeks to get the part in. They also tried to sell my wife a warranty while getting us to replace the system - we just wanted to get the hot water back on to bathe our 11 month old baby, not be sold warranty packages when our hot water was off! I balked when my wife told me on the phone that they were recommending replacement of the entire system. She ended up calling another plumber who charged us $500 to replace a single part. These guys appear to have a predatory pattern of replace everything instead of actually taking time to figure out the cause of the problem. I would not recommend them to even my worst enemy. Please look elsewhere for your plumbing needs- this company is dishonest and their employees (like you, ****) should be absolutely ashamed to work at this company.ABC Plumbing Sewer Heating Cooling Electric Response
03/04/2024
Dear *******,
Thank you for sharing your experience. We will always strive to provide 5 star customer service. Regarding our pricing structure, it is flat rate. This enables the customer to know all of the cost up front and, if additional work is needed, there would be no additional charge. It also allows the customer the ability to decline service if they would not choose to move forward. We also offer a comprehensive warranty for our customers that encompasses both parts and labor. If you have any questions or additional feedback please feel free to reach out to The ****************************** directly or emailing **************************** Have a wonderful day.
Review from Jennifer V
1 star02/02/2024
Let's start by saying I had been a member for well over four years. I had ************ come out to investigate a basement toilet that was backing up every time I used my basement washing machine. After their initial failed attempts to fix the issue, I was told that they would need to send a sewer technician out because they couldn't fix the issue. They couldn't fix the issue and tried charging me ~$888. When the sewer technician came out, he also could not fix the issue but charged me again and said another sewer technician would need to come out! After multiple attempts to get in contact with someone who could help sort out the pricing issue at the ** office, I was forced to wait three days and I had to call the office again to remind them that I was waiting for someone to call me back. But still, I was told no one was available and I would need to wait for a call back. Today they text message me at 11:58am to let me know that a technician was on the way to my house and would be there in ***** minutes. After waiting 75 minutes, I called the office back. I learned that they re-routed the initial technician and that I would need to wait an additional ***** minutes once a new technician was dispatched. At that point it was too late in the day, I had appointments I could not miss, and I could not move forward with the appointment. Meanwhile, I have a completely unusable bathroom and a washing machine I cannot use. I asked them for an email address so I could report the incident myself and they refused to provide me with any other contact information. Please, please, please! DO NOT LET *** ROB YOU! They use predatory pricing and loan tactics and should not be in business.ABC Plumbing Sewer Heating Cooling Electric Response
02/12/2024
Thank you for sharing your recent experience. Per our conversation we have reached a resolution for your concern. The credit has been processed. Please reach out to the ****************************** in the future should you require any assistance. Have a wonderful day.Review from Cindy M
1 star01/29/2024
The Technician, Zak S, estimated $1800 to replace a sump pump in my basement. This is an outrageous price. I have been a loyal customer to this Company for several years and am a Member. I will be canceling my membership and looking for a new Plumbing service. Based on terrible pricing and no consideration for loyal customers, I Do NOT recommend using this company.ABC Plumbing Sewer Heating Cooling Electric Response
02/12/2024
Thank you for sharing your experience. Our pricing, which always remains transparent and upfront, is designed to reflect the expertise of our team, the quality of service we aim to provide, and guarantees that few others offer. Our customers satisfaction is our main priority and if you would like to discuss this further I would invite you to reach out to the ****************************** directly. Have a wonderful day.Review from Edna G
1 star01/17/2024
I originally wrote a review 3 years ago. Now I want to add my latest ********************** to other potential customers out there. Call ANYONE but *** Plumbing!!!!!! My pipes have been frozen for 3 days, so we have been without water for 3 days!!!! I had an appointment for yesterday & no one showed up!! I rescheduled for today. It is now after 2:00 PM & no one has called me. I called *** to check on the status & the young girl hung up on me!!!!! I called right back & a man by the name of Rustus answered the ********* told him the girl just hung up on me!! I said is that the way *** conducts business??? He apologized & said he would talk to some of his people!! He said you are still on the list for today. I said that is NOT helping me!!!! I've been on the list for 2 ******** have a confirmation number for the appointment! Yet, still no one shows up for a senior citizen. We have been overcharged on jobs they performed 3 times. I have complained to the supervisor, *******, & the first time she gave me a $100.00 gift card. Big deal!!!!! Do yourself a favor, call anyone but ***!!!!!! They will rip you off while smiling at you!!!!! Don't be gullible like I was!!!!! Do your research; but don't use *** - not even if they offer dog walking services!!!!!!ABC Plumbing Sewer Heating Cooling Electric Response
02/12/2024
We appreciate your feedback in regards to your recent service call. We strive to maintain consistent scheduling and we are disappointed that our efforts did not align with your experience. ************** did arrive the next day and resolved the issues with the frozen pipe in your home.Our upfront pricing provides complete transparency to our customers and also allows the customer to make an informed decision in regards to their home maintenance. This also comes with industry leading guarantees and warranties. If you have any questions or concerns please feel free to reach out to us at any time. Thank you and have a wonderful day.
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