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Business Profile

Podiatrist

Nextstep Foot and Ankle Centers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Podiatrist.

Complaints

This profile includes complaints for Nextstep Foot and Ankle Centers's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Nextstep Foot and Ankle Centers has 3 locations, listed below.

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    • Nextstep Foot and Ankle Centers

      3505 College Ave # B Alton, IL 62002-5065

    • Nextstep Foot and Ankle Centers

      2901 Dougherty Ferry Rd Ste 201 Kirkwood, MO 63122-3311

    • Nextstep Foot and Ankle Centers

      235 S Main St Edwardsville, IL 62025-1921

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:12/23/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Saw a Podiatrist on 20 Sep 2024 for a new orthotic to help with foot pain due to a ruptured tendon in left foot. Was told it would take 3 weeks to make; finally arrived eight weeks later. It was incorrectly made. I returned it to ** *** was supposed to inform maker of corrections needed and be returned in (3) weeks. Five (5) weeks later I am still waiting. I was also told that ** no longer works there. Attempted to contact them on 11 Dec; No one answered phone. Their answering service could not reach them either. I contacted Credit Card seeking a refund. I am seeking a new orthotic provider.

    Nextstep Foot and Ankle Centers is NOT a BBB Accredited Business.

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