Business ProfileforCrown Vision Center

The most terrible service from a manager ever! Recently I visited your Alton, IL store on E. Broadway. I was having my Longchamp sunglasses adjusted when the young lady accidentally cracked them. She told me she would replace them that they had them in the store. I was fine with this and wasn't upset. All of a sudden the manager appeared and said I had vision insurance which she didn't even check to see (and I no longer have it) and said to turn it in to them. Then the manager told me I would have to pay for them. I told her I didn't break them. Then she proceeded to tell me I would have to pay for half of them. Which again, I told her I wouldn't. I did get the replacement at no charge. Then she proceeded to reprimand the young lady in front of me. How embarrassing for her! I felt terrible for her and asked if she was ok. I have no idea where this manager came from but I will say I will NEVER return to that store as long as she is there and I have done business with them for years. She needs to be fired. She was the most unprofessional manager I have ever encountered. I'm sorry I am having trouble deleting the other complaint. It kept cutting me off when trying to type it.