ComplaintsforPrecision Heating & Cooling
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Complaint Details
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Initial Complaint
09/10/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I continue to receive unsolicited marketing materials via the US ************** addressed to someone who does not live at my address. I am not, nor have I ever been, a customer or client of this business. I do not know the person who the mail is addressed to, but it keeps being sent to my house.Business response
09/11/2023
Hello, we use a 3rd party advertising company, we went ahead and contacted them to remove this address from any future mailings. Also, we have no record of this customer calling in to ask to be removed from advertisements or we would have respected their wishes in doing so. we apologize for any inconvenience and again had the 3rd party remove the address from any future mailing as we do not send them out directly.
thank you,
Customer response
09/12/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is tentatively satisfactory to me.However, I reserve the right to file additional complaints should the mailings continue.
Sincerely,
*********************************Customer response
11/06/2023
Complaint: 20583302
I am rejecting this response because: The business continues to send me unsolicited marketing materials via the **** addressed to someone who does not live here. Per the settlement of my previous complaint, the business agreed that they would cease sending mail by removing my address from their list. I accepted this agreement as satisfactory based on the fact that they would do as promised.
Sincerely,
*********************************
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.