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Business Profile

Pilates

Club Pilates - Algonquin

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/30/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Joined club Pilates in May 2023, for a monthly class pass. I never used the membership so I canceled in October 2023, received collections notification that I owe money for classes I never attended for a membership I never used. Called collection office, they told me to cal the local gym, called local gym and received no resolution, called accounts payable and the lady I spoke with was very rude and she said she could not help me and hung up the phone. I should not have to pay money for a service I never used or received. I am asking these charges be removed from my account and collections immediately!

  • Initial Complaint

    Date:10/12/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for this club Pilates and was charged 179 a month. This was not a problem. Last month I could no longer afford and decided to cancel. It a problem. They said I would be cancelled. This month 179 was taken out of my account and I called to let them know. They tried to tell me that there was a 30 day notice. I had already given them a 30 day notice previously. They did say they would refund me however the money did not go back into my account. I messaged ***** the owner and she was extremely rude to me in her comments telling me to calm down. Staying that OMG its only been a day. Give it time you have been refunded. I have never felt so disrespected as a patron of a business. I normally would never leave reviews or report. But I feel this needs to be known. You just do not treat people this way and then not even help them get there money back when the mistake is on their part.

Club Pilates - Algonquin is NOT a BBB Accredited Business.

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