Business ProfileforMidwestgrowkits

On Saturday, March 5th, I ordered $240 worth of mushroom growing substrate for a volunteer event happening Saturday morning on March 12th (including an additional $26.24 for ***** shipping). I only chose to purchase from this company, which charges far higher prices than competitors because it promises that the product ships in 1 day. By the company's own admission over email, it took five days to finally ship the product. This is after I paid extra for faster ***** shipping (and higher prices to this business so it would ship in time). The company has admitted "your order was processed on Monday, shipped on Wednesday, and delivered on Saturday [after the event was over]" which is five days after I placed the order. It also claimed in an email on Monday, March 7th that "most orders are shipped a few hours after receiving this email!... Order Status: Shipped." But it has since admitted over the customer service email on March 17th that it had not actually shipped until Wednesday (two days after).This same email from that Monday says " Once your order is packed & boxed it can no longer be changed or cancelled. Please note, It may take up to 24 hours before your tracking number updates in the system.... Order Status: Shipped." That is extremely dishonest and manipulative because if they had been honest about it actually not shipping till Wednesday, I would have canceled the order. The company has not offered a resolution. It is saying that I now have three days to send it back for a refund (they don't offer to pay for said shipping). Considering they could not even ship the product they promised in a week, the irony here is not lost on our volunteer group that has been manipulated out of hundreds of dollars for grow kits.Contrary to what it claims, there is not mention of processing taking three days before shipping on its FAQ page. With the ***** shipping I paid for, it is extremely clear our order should have arrived on time if not for its fault.