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Find a Location

Elite Laser & Skin Spa has 1 locations, listed below.

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    Business ProfileforElite Laser & Skin Spa

    Laser Cosmetic Services

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    1482 Merchant Dr, Algonquin, IL 60102-5917
    BBB File Opened:
    10/24/2011
    Years in Business:
    15
    Business Started:
    1/1/2009
    Business Started Locally:
    1/1/2009
    Business Management
    • Dr. Gunnar Thors
    • Ms. Deanna Kell, Manager
    Contact Information

    Principal

    • Ms. Deanna Kell, Manager

    Customer Contact

    • Ms. Deanna Kell, Manager

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/31/2023

    Complaint Type:
    Product Issues
    Status:
    Resolved
    I went to Elite **************************** on June 1st to have a consultation regarding hair removal. They use pushy sales tactics saying I had to purchase today or the 50% off deal would no longer be around. I felt pressured and ended up signing up for a package. In the next few months, my family's situation changed and daycare unexpectedly raised pricing by 12%. This is a huge expense and therefore I no longer have the luxury of spending money on laser hair removal. I had NOT received any treatments yet. but when I called to explain my situation, they said no they do not give refunds for any reason. They kept passing me off to other people to talk to. This went on for a few days. Still no resolution. All they said is they can credit my elite laser account and I could book a service in the future, but I do NOT have money for this service so a credit to my account does nothing for my family who needs this money for child care. This seems shady and if a business has not provided any services, I should be given a refund. I would NOT go to this business. They shouldn't need to TRICK people into signing legal agreements if there services are so good. It is unacceptable and unnecessary to sign a contract for this service. I DO NOT recommend this company to anyone and will continue pursuing the company until I receive the refund I deserve.
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    Customer Reviews

    0 Customer Reviews

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