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Business Profile

Mailing Equipment

FP Mailing Solutions
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 24 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/27/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contracted the services of this company and received the meter. I was never able to conect it or make it work, despite the fact tht i bought two wifi extenders as the manual of user recommended. I tried to reach customer service for more than 6 months and I was never able to be connected to technical support. I decided to cancel the contract, they sent instructions on mid of July. Unfortunately i went into surgery and I'm in bed rest, I cant lift weight so i haven't been able to return the meter. Now today august 26th i got a call from a lawyer who was harassing me and threatening to *** me for $4000 unless I pay him $1236 over the phone. This company needs to be investigated, they offer a service that's is impossible to use and the us the customers are the one at fault. I had read the reviews of other customers and honesty it breaks my heart because as an entrepreneur, we count with the good faith of companies that are promising services. Its like this company get us into contract with the sole purpose of demanding big amounts of money.

    Business Response

    Date: 09/08/2022

    We have tried to contact the business directly to resolve this matter but have been unsuccessful in receiving a response.

  • Initial Complaint

    Date:08/10/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased postage ink in June 2021 with a use by October 2022 date. August 5 I tried to install the ink and received an error code. After an hour of waiting on hold I spoke to someone who said the ink was old and we would have to purchase more. After speaking to customer service I asked about the expiration date and if we could receive a partial credit for the DEFECTIVE ink and was told no because it was old. It has not reached their expiration date and we would still like at least a partial credit. I asked if the date was for them or us in which I was told it was for them internally so by that answer, if this product was still on their shelves it would be ok to send out. This is not good business or customer service.

    Business Response

    Date: 08/12/2022

    This matter has been resolved directly with the business.

    Customer Answer

    Date: 08/12/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

  • Initial Complaint

    Date:07/18/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to contact FP Mailing Solutions to resolve a problem with my company having an issue uploading new postage rates that went into effect 7/10/22. i Have been in the hold que for over 2 hours, cannot get anyone to answer. I have sent an email requesting help, no response.

    Business Response

    Date: 07/26/2022

    We have resolved the matter directly with the business.

  • Initial Complaint

    Date:06/04/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We are under contract with this company to provide postage service through a postage machine and service. About 4 months ago our machine stopped working. I spent hours on the phone trying to reach customer service(no one ever answered), I tried submitting my request through their online portal(no response), I left a negative review online hoping to get a response(nothing). Finally, using their online portal I requested cancellation. I got a response telling me that it would cost over $800 to cancel the service due to our contract even after telling them the issues we were having (Not being able to use the machine or get a hold of anyone in the company to contact me). Finally after 3 more days I got a new machine up and running. Two weeks later everything stopped working again. Again I have tried getting a hold of someone, anyone at their company to help with no response. Even the people I was working with before will not answer the phone or return calls or emails. I am stuck with a costly machine and no way to access the postage we have loaded.

    Business Response

    Date: 06/16/2022

    We are currently working with the business directly to resolve this matter.

    Customer Answer

    Date: 06/17/2022

     
    Complaint: 17321204

    I am rejecting this response because: I still have not heard from them in regard to my complaint. The statement that they are working with the business to resolve this complaint is 100% FALSE!

    Sincerely,

    ***********************

    Business Response

    Date: 06/29/2022

    We have started discussions with the business and look to have a resolution within the next few days.

FP Mailing Solutions is BBB Accredited.

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