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Business Profile

Mailing Equipment

FP Mailing Solutions
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 22 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/29/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We received our postage meter from FP Mailing Solutions a month ago. We have tried to set it up. To start with, when we spoke with the sales person we were told it was wifi capable, but it wasn't disclosed we would have to have an additional piece of hardware. We have tried repeatedly to contact them to find out what we need to make it wifi capable and have gotten no response. We finally just went the route of ethernet and now we can't get it to connect to the FP servers to download our postage. We have called, emailed, contacted them through the customer online portal and through social media. When you do get connected by phone, you are left on hold for a minimum of 30 minutes and then disconnected. This is situation is infuriating and sad. I had used them in the past and they were an outstanding company. Seems that is no more. We need to break this contract (and need the cancellation to be in writing from FP), be refunded the money we have paid already for the meter, shipping and postage. We also need the return shipping to be at FP's expense. These actions need to be done immediately so we can go with a company that is reliable and willing to fulfill the need we have. This company needs to be investigated because they are misrepresenting their ability to fulfill their obligations to their customers and still expecting their customers to pay.

    Business Response

    Date: 01/06/2023

    This matter has been resolved directly with the business.

    Customer Answer

    Date: 01/09/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************** Plus Llc

  • Initial Complaint

    Date:11/14/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I merged the old account with the new one, and it's been a complete disaster! No one gets back to me, im getting double billed from 2 different leasing companies who apparently don't even know each other and ******* that did this mandated update is completely incompetent, and I'm getting doubled billed non-stop. It's like I'm the ones who's crazy like twilight zone in real life! WOW.

    Business Response

    Date: 11/22/2022

    We have resolved this matter directly with the business.

FP Mailing Solutions is BBB Accredited.

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