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Business Profile

Countertop Fabrication

Designer Stone Solutions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Countertop Fabrication.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/19/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for granite countertops back at the end of June. **** was in contact and came out and measured and I proceeded with the installation. We talked about adding a sill to my window and **** **** he would be adding a piece behind my stove due to the gas pipe being away from the wall. They arrived did the job, I was told the piece for behind the stove broke in transit and they would replace it and install it. I also purchased a sink through them which is a single basin stainless steel sink. I asked about the grate for the bottom of the sink and **** **** he would provide when he comes back to finish the missing piece behind the stove. I have reached out numerous times since July 10th when they installed the countertops with no response. I would like this project completed and the grate for the bottom of my sink. I paid in full upon completion of work on July 10th.

Designer Stone Solutions is NOT a BBB Accredited Business.

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