Share
Business ProfileforMiddlekauff Automotive Group Inc
New Car Dealers
At-a-glance
Related Categories
Overview
This company offers the sale of new and used vehicles, as well as parts, service and body repairs.
Products & Services
Business Details
This is a multi-location business.
- Location of This Business
- 1243 Blue Lakes Blvd N, Twin Falls, ID 83301
- BBB File Opened:
- 4/26/1990
- Years in Business:
- 23
- Business Started:
- 8/1/2000
- Business Started Locally:
- 8/1/1989
- Business Incorporated:
- 12/13/2003
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- Middlekauff Ford Lincoln
- Middlekauff Ford Linc Merc
- Middlekauff Honda
- Business Management
- Mr. Dave Mace, General Manager
- Mr. Gregg Middlekauff, President
- Ms. Nanette Davids, Controller
- Mrs. tiffany martinez, Assistant
- Contact Information
Principal
- Mr. Gregg Middlekauff, President
- Ms. Nanette Davids, Controller
Customer Contact
- Ms. Nanette Davids, Controller
- Additional Contact Information
Fax Numbers
- (208) 733-8791Primary Fax
Phone Numbers
- (208) 733-7700Other Phone
Website Addresses
- (208) 733-8791
Customer Complaints
7 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
04/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Ive been to your service department FOUR times for the same repair. Ive provided video of the problem occurring. Your tech has duplicated the problem but it remains. The repair was refused and I was told to call Honda America for a good will repair rather than the one that is expressed in the warranty.Ive had you tell me that it is caused by window tint when the problem was reported prior and is indicated on your paperwork. Ive had my front license plate holder blamed although the problem was present and reported per your own paperwork prior to the installation of the item. When your department engages in such antics trust is the casualty along with customer satisfaction and any hope of future business diminishes rapidly. It is this kind of dishonesty that makes people think what they do about dealerships. Be it a reaction to Hondas policies on remediation for warranty repairs and the profit motive or some other incentive/disincentivethis public derision is absolutely earned. One repair that was suggested was one I would have to pay for- Window visors (external)- I was quoted 283 USD plus another 100 USD for installation. When I looked up the price online from other dealers it was 128USD, a 150 dollar markup for a product I shouldnt need for a repair that Im not responsible forA bumper to bumper warranty that is worthless with additional profiteering by your dealership. I wish I was making it up.One would think that a dealership would have the know how to repair the item they sell. ****, the service department manager didnt have much to say on this when I called. He was upset that this review was posted and rather than fix the problem with trying to proffer off of warranty work rather than fix it or the fact that it took video of the event to get anyone to be able to reproduce it, he told me to pound sand. Id expect many more will have this experience. Must have something to do with the ** rating they have on BBB. Thanks ****
Read MoreCustomer Reviews
1 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Kristen A
1 star
03/20/2024
NO STARS- Do not go to Middlekauf Honda service, we will never go back. My 17-year-old son took his car to them for an oil change on 1/4/2024 and they didnt put his skid plate back on right the next morning he took it back and they used zip ties to hold it on and gave him a $20.00 off coupon. There is damage to it skid plate and it needs replaced. The new shop showed us the zip ties. My son only drives back and forth to school so it takes longer from oil change to oil change. He went back into Middlekauf Honda to see if they would make this right since it is their fault. My son was told that if he bought the skid plate, they would put it on for free. They should replace it because it was their fault. Nothing like taking advantage of a young kid, that's a new kind of low.
Middlekauff Automotive Group Inc Response
03/22/2024
Thank you for sharing your experience, and we sincerely apologize for any inconvenience you've encountered.
Upon reviewing the circumstances surrounding your son's visit to service on January 4th, 2024, we found that the under panel of your vehicle was indeed dragging the next day due to what we determined to be deep snow/slush-covered roads as we see this often. In response, we promptly reattached the cover using zip ties, as the retainers were completely missing and we do not stock ********** components understanding hed like to be back on the road promptly.
It's important to note that when your son returned to us 10 weeks later on March 20th, 2024, we found only minimal damage to the cover, which did not significantly affect its functionality. We explained that the missing retainer did not cause the cover to drag or be out of position, and such wear and tear are common among vehicles of this age and miles.
Furthermore, as your vehicle is a **********, we do not stock the factory retainers that were lost due to the snow load. However, we assured your son that the zip tie used to secure the panel effectively holds it in place, as we had communicated to you during the initial repair.
We understand your frustration regarding the conflicting information you received from another business regarding the need for new parts. However, based on our assessment, a replacement shroud was not necessary, and we offered to provide the labor at no charge if you chose to purchase new parts.
We strive to provide exceptional service and address any issues that arise. We regret any miscommunication or misunderstanding and would welcome the opportunity to discuss this matter further to reach a satisfactory resolution.
Sincerely,
**** with Middlekauff Honda Service Team
Upon reviewing the circumstances surrounding your son's visit to service on January 4th, 2024, we found that the under panel of your vehicle was indeed dragging the next day due to what we determined to be deep snow/slush-covered roads as we see this often. In response, we promptly reattached the cover using zip ties, as the retainers were completely missing and we do not stock ********** components understanding hed like to be back on the road promptly.
It's important to note that when your son returned to us 10 weeks later on March 20th, 2024, we found only minimal damage to the cover, which did not significantly affect its functionality. We explained that the missing retainer did not cause the cover to drag or be out of position, and such wear and tear are common among vehicles of this age and miles.
Furthermore, as your vehicle is a **********, we do not stock the factory retainers that were lost due to the snow load. However, we assured your son that the zip tie used to secure the panel effectively holds it in place, as we had communicated to you during the initial repair.
We understand your frustration regarding the conflicting information you received from another business regarding the need for new parts. However, based on our assessment, a replacement shroud was not necessary, and we offered to provide the labor at no charge if you chose to purchase new parts.
We strive to provide exceptional service and address any issues that arise. We regret any miscommunication or misunderstanding and would welcome the opportunity to discuss this matter further to reach a satisfactory resolution.
Sincerely,
**** with Middlekauff Honda Service Team
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.