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Business Profile

Heating and Air Conditioning

1A Heating and Cooling

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/30/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    1A installed a new HVAC system in April 2020, with a "5-year" warranty on parts and 1-year warranty on labor. There was an issue early thereafter, which 1A fixed in a timely manner. In July 2024, the cooing part of the system stopped working. 1A was immediately called because the system was still under their warranty. They took over a month to finally come out and fix the system by installing a new compressor. I was charged for labor, coolant and shipping in the amount of $1,100. The new compressor was warrantied for 5 years, and labor was warrantied for 1 year. Ten days later, the cooling system once again stopped working. I contacted 1A again, and was told they would be out in a few days. It has been over 3 weeks and they have stopped responding to my requests for service. ** initially offered to negotiate a satisfactory resolution. I asked them to either refund the $1,100 they charged me in August, or come out and repair it in a timely manner. They initially said they would be out in 1-2 days, but no showed. Then they said they would be out on 9-25, but again they no showed. I have now arranged for another company to repair the system and a cost of $4,500 (the new compressor failed). I notified 1A of my decision, giving them to option to refund my $1,100 but they have stopped responding.

1A Heating and Cooling is NOT a BBB Accredited Business.

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