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Find a Location

Highlands Day Spa has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforHighlands Day Spa

    Spa

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This company is a day spa that offers full-service spa services such as massages, facials, waxing, hair salon, and nails. It also sells body and hair care products and gift certificates.

    Products & Services

    Day Spa Services, Retail Body and Hair Care Product Sales, Massage, Nails and Waxing, Skincare Services

    Business Details

    Location of This Business
    4365 E Inverness Dr, Post Falls, ID 83854-8881
    BBB File Opened:
    6/2/2003
    Years in Business:
    8
    Business Started:
    9/28/2015
    Business Started Locally:
    9/28/2015
    Business Incorporated:
    8/25/2017
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • ERHildebrand LLC
    • Highlands Day Spa North
    • Inverness Salon
    Hours of Operation

    Primary

    M:
    9:00 AM - 5:00 PM
    T:
    9:00 AM - 9:00 PM
    W:
    9:00 AM - 9:00 PM
    Th:
    9:00 AM - 9:00 PM
    F:
    9:00 AM - 9:00 PM
    Sa:
    9:00 AM - 9:00 PM
    Su:
    Closed
    Business Management
    • Ms. Emily R Hildebrand, Managing Owner
    Contact Information

    Principal

    • Ms. Emily R Hildebrand, Managing Owner

    Customer Contact

    • Ms. Emily R Hildebrand, Managing Owner
    Additional Contact Information

    Fax Numbers

    • (208) 773-4700
      Primary Fax

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/20/2024

    Complaint Type:
    Sales and Advertising Issues
    Status:
    Unanswered
    Was quoted a price that was another $270 on top of the $230 and they illegally detained my identity card. They also threaten to call the authorities on me for not have enough money to pay them. They dont honor the price annd told me I was ant fault for it and All because someone else messed up and they lied about it

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Megan O.

    1 star

    10/15/2021

    I made an appt for two heavenly pedicures on Sept. 3rd for Oct 15th at 11am with the intension of paying their stated online price of $65 per heavenly pedicure. After our pedicures were complete today(10/15/2021), I was told my total was $150 for both which did not include the gratuity as I was paying that with cash separately. As I left, I realized that it seemed to be over priced so I clarified online that their price was in fact $65 each which should have made my total $130. I called Highlands to let them know they over charged me. I spoke with ***** who stated their prices increased on Oct 1st to $75 each. I informed her that I was not aware of that and made the appt with the intention of paying $65 each. She stated that they sent out an email, which I never received and I informed her that their online prices still advertise for $65 on this day(10/15/2021). She did not offer a refund of the difference which should have been honored. She also did not offer an apology and was blunt and short with me. She did not even offer to check with management. This was poor costumer service. I will not be returning to Highlands for any service and will be relaying this to all friends, family, and coworkers.

    Local BBB

    BBB Great West + Pacific

    BBB Reports On

    BBB reports on known marketplace practices.

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