Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Rodent Control

Pointe Pest Control

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Pointe Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Pointe Pest Control has 20 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 11 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/13/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Pointe Pest Control inaccurately sold an account in collection with my name on it. Since then this transaction has shown up on my credit report as an active collection account. I have spoke with both the company and the collections agency. The Pointe Pest Control said they don't know why name name was on the account other than the person who owns the account may have named me to be on it. The collection agency said since the company named me as one of the owners I am responsible to pay the debt. I called the company and they said even though it was not my account or responsibility there was nothing that they could do since the account had already been bought and sold to collections. I have/had no contractual obligation to pay Pointe Pest Control or the credit agency. Once Pointe Pest Control sold this to the collections agency it made this a violation of the Fair Credit Reporting Act. I want my name and the debt claimed against me removed from the account in collection and the hit on my credit report removed.

      Business Response

      Date: 02/08/2023

      Hi!

       

      We took a look into your account and also talked to the collections agency regarding your situation. This is the response we got back from the collections agency:

      "the account is listed in Damions name and she as spouse(home owner).
      She does own the property and did receive benefits from the service received
      from Pointe Pest, per our attorney review. She also lives there.
      That is why she is contacting you-she probably has been served with the paperwork
      and probably should be referred over to our office for resolution. I hope that explains
      why she is on the suit-she is the homeowner/lives there and benefited from services rendered."

       

      If you have any other questions, we recommend reaching out to the collections agency.

      Customer Answer

      Date: 02/09/2023

       
      Complaint: 18811368

      I am rejecting this response because:

      I have been wrongfully attached to this Pest Point Control account. I am not married to ****** and I did not ask for, nor did i sign any paperwork saying that I was hiring this company. A contractor cannot show up at my house and do work and then expect payment from me, if I did not hire them. If they say my roommate hired them, then they can go after him for money owed. There is no agreement from me implicit or implied stating that I would pay them for any services rendered. It is a shock to me that my name was attached to this account when I was never sent a **** with my name on it asking for payment of implied service. 


      Sincerely,

      *******************************

    Pointe Pest Control is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.