Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/22/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered 2 "boxes" of sleep patches. Went through checkout and did not realize that pillow spray was automatically added to my order for an additional $14.50 that I did not want. IMMEDIATELY contacted wellamoon and asked for this to be removed and order total adjusted. 6 hours later I got an email that it was too late to remove the spray - I would say so since you waited 6 hours to check into it.Received the order and only got 1 of the 2 boxes that I ordered. Have attempted to contact them 2 times and jumped through all the hoops (fill out this request, reply to an email to confirm you actually need help) only to not get any replies or ************* out for this company, shady sales practices of adding things to your cart and making it your problem to see and remove them, waiting long enough to make it not possible to adjust orders, and then ignoring customers that have issues.I would like my entire order refunded and my contact and payment information deleted from their database.

  Business Response

  Date: 07/23/2025

  Dear *****,

  We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring. 
  
  We already investigated this issue and we are pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.
  
  Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.
  
  If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at *********************************************************

  Customer Answer

  Date: 07/24/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I did receive the refund but would also like to ensure that my payment information is erased/deleted.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:07/22/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 13, 2025 two orders were processed by this company on my credit card. I did not authorize any orders. I was in ****************** from July 9 until July 13, 2025. Did not have my wallet with me, since I arrived via ambulance while excering at cardiac rehab. Bank called me, asked me to called company. Their is no phone number to call. Filed a fraud alert with my bank for these two same day charges.

  Business Response

  Date: 07/23/2025

  Hi *****,

  We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring.
  
  We already investigated this issue and we are pleased to inform you that we already successfully processed a full refund for your order on the (Date) and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.
  
  Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.
  
  If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at *********************************************************

• Initial Complaint

  Date:07/22/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered one box of sleep patches to try at a total price of about $17. They send you through a gauntlet of additional offers before letting you check out. I refused all, but when I got the order confirmation it was for 4 boxes at $60.47 and my credit card was charged that amount. I sent them an email within 30 minutes of the order requesting an adjustment and their response was 'sorry the order has already been processed and shipped'. Are you kidding me? Subsequent emails and complaints later they offered a 30% discount on a product quantity I didn't even order! This company should be shut down and has extraordinary deceptive business practices.

  Business Response

  Date: 07/23/2025

  Dear ******,

  We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring. 
  
  We already investigated this issue and we are pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.
  
  Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.
  
  If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at *********************************************************

  Customer Answer

  Date: 07/23/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:07/22/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/21/25, I placed an order with Wellamoon for 53 dollars and some change (I have provided a screenshot of a similar promo for 70% off, but it shows a slightly different price. I have also seen promos on the site for 50% off at roughly $55). A short while later, I received an email confirming my order. Instead of the price listed on the website, I was charged $60.91 for the item, $5.67 in taxes, and $14.95 for a bottle of pillow spray that I did not order. After reading the email, I immediately replied that I wanted to cancel my order. I also went on their website to submit a request for cancellation. I was told that they were unable to alter or modify my order, as it had already been processed and shipped. I am requesting a cancellation of my order and a full refund.

  Business Response

  Date: 07/23/2025

  Dear ****,

  We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring. 
  
  We already investigated this issue and we are pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.
  
  Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.
  
  If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at *********************************************************

  Customer Answer

  Date: 07/26/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** Suing

• Initial Complaint

  Date:07/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i ordered one item from this company and ended up with 2 other items i never order tried to cancel but just getting the run around . canceled within 2 minutes but they told me its filled and ready to ship.

  Business Response

  Date: 07/23/2025

  Dear *****,

  We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring. 
  
  We already investigated this issue and we are pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.
  
  Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.
  
  If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at *********************************************************

• Initial Complaint

  Date:07/21/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with Wellamoon on Saturday July 19th at approximately 3:30 AM after seeing numerous advertisements on Instagram for 70% off their sleep patches. The order that I placed was for 2 boxes of the patches with a total of $28.85 plus shipping and handling. My credit card company immediately sent me a fraud alert asking if I had placed an order with WellamoonAt this time I should have realized that this was a major RED flag!At 3:54 AM Wellamoon sent me a confirmation of my order that included the 2 boxes of patches that I wanted BUT also included 4 extra boxes of patches and a bottle of pillow spray!! I was busy at work and read the email about 6:00 and immediately responded I only would like the 2 boxes of the sleep patches for $28.85. Im not interested in the other items that somehow showed up on my order which prompted an automated email to submit my concern via their online form. This form was submitted by 6:30 AM and I received an email from ******* at 1:31 PM withI wanted to let you know that your order has already been packed and is on its way to the carrier, and the tracking details will be sent to you shortly.Since the package is already in transit, were unable to process a refund at this stage. However, once it arrives, youre welcome to initiate a return by following our return policy guidelines.They TOOK my money!My response to Wellamoon at 6:04 PM was my local bank notes that your company is a consistent fraud alert. I need to find out how random items were added to my order. Im truly impressed that your company has processed this order in such a timely manner and if I dont have a shipping confirmation by tomorrow I will include this information with the BBB. Please provide me with a phone number that I can use to discuss my concerns.They responded they have too many inquiries and dont have support!As of today I have no shipping confirmation so Im guessing that my order was not processed in a timely manner!

  Business Response

  Date: 07/22/2025

  Dear *******,

  We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring. 
  
  We already investigated this issue and we are pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.
  
  Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.
  
  If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at *********************************************************

• Initial Complaint

  Date:07/19/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just placed an order a few minutes ago.I note that you have added an extra order of $100 plus dollars which I did not authorize.I want only the order I placed for about $50.Please correct this, otherwise will have to dispute this through my credit card company.Thanking you in advance for your attention to this matter.

  Business Response

  Date: 07/21/2025

  Hi ******,

  We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring.
  
  We already investigated this issue and we are pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.
  
  Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.
  
  If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at *********************************************************

  
  

• Initial Complaint

  Date:07/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 5, I visited the Wellamoon website through an ad I saw on ********. While reviewing the information, I wanted to know the total cost of the purchase, including shipping. When I selected my option, it was only for 1 box of patches for $17.00, the site redirected me to another page promoting an additional product that had already been pre-selected. I attempted to deselect it, but the page would not allow it. At that point, I decided not to proceed, as the experience seemed fraudulent. I canceled the order, but they ignored my request and charged my account anyway for things I did not order. I left the site without entering any form of payment. The order I was charged for included the following:1 Box of Sleep Patches $22.90 6+1 Sleep Patches $39.80 + Pillow Spray $14.95 Total: $77.65 Later that same day, I received an order confirmation email (not a purchase confirmation, as no invoice or receipt was issued). I immediately responded stating that I had not placed any order, but did not receive a reply until the following day, at which point I was told cancellation was no longer possible. Since then, I have sent at least three additional emails demanding an explanation, as I never authorized any purchase nor submitted any card information. Monday the 7th, I was informed that the products had already been shipped and that nothing could be done.I hereby wish to denounce WELLAMOON as a fraudulent company and will continue to publicly expose their practice of charging customers without any form of authorization.

  Business Response

  Date: 07/21/2025

  Dear ******,
  
  Thank you for your patience.

  We have reviewed your case and see that we will not be able to proceed with your refund because a chargeback case has been initiated from your side. Unfortunately, it is impossible to issue a refund when a dispute is in progress. In this case, there are 2 options available:
  If you can lift the chargeback with your payment provider, we can proceed with the refund request from our side.
  If lifting the chargeback is not possible, please note that the outcome will be decided by your payment provider, not by us as the merchant.

  Additionally, please be aware that the chargeback resolution process might take up to 30 days and once the payment provider makes the decision, we will not be able to proceed otherwise.

  Please let us know how youd like to proceed and if theres anything else, we're here to help in any way we can, you can reach out to us at *********************************************************

• Initial Complaint

  Date:07/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 2, 2025 on line I ordered Sleep Patches from Wellamoon.Nothing else. As I have read other reports they did to me also. They sent a bag of tea that I did NOT order. I wanted the sleep patches only. Never received. I have sent numerous emails and have had more and more offers from persons named ****** and one named **** J. *******. Never taking care of my issue only trying to sell me more. They did ask for pictures of my packages (that are non existent). For proof of non delivery---??I just want the patches..... or my $ back.***** Say *******************

  Business Response

  Date: 07/21/2025

  Dear *****,

  We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring. 
  
  We already investigated this issue and we are pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution.
  
  Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.
  
  If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at *********************************************************

• Initial Complaint

  Date:07/16/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for a single item but the confirmation states that I ordered 3 items. I contacted the merchant 7 times within 30 minutes of receiving the confirmation to cancel my order. On my 4th message someone came back to me and offered a 30% off instead of cancelling which I declined and requested to proceed with cancellation. I didnt get a response until earlier this morning, this *** tells me that order has already shipped and they cant cancel it anymore. This is unacceptable and shady business practice. Im discussing this with a lawyer and is p***aring to sue.

  Business Response

  Date: 07/18/2025

  Hello Nico,

  We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring.

  
  We already investigated this issue and we are pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.
  
  Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.
  
  If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at *********************************************************

  
  

  Customer Answer

  Date: 07/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They company has since apologized and initiated a refund to my account. 
  
  Sincerely,
  
  **** ******