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Business Profile

Online Retailer

Wellamoon

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 782 total complaints in the last 3 years.
  • 342 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/03/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    An order was placed and charged to my credit card with out my permission. Repeated emails not answered. Closed credit card and reported fraud to *****************Wellamoon is the company that committed the fraud.

    Business Response

    Date: 08/04/2025

    Dear *******,

    We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring. 

    We already investigated this issue and we are pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution.

    Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.

    If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at *********************************************************

    Customer Answer

    Date: 08/04/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* *****

  • Initial Complaint

    Date:08/02/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    8/1/2025-purchased for $14,.99 Wellamoon sleep patches. Ended up being charged for $81 worth of merchandise I did not order. Within the time frame I emailed and cancelled the entire order and asked for a refund and they emailed me and said has already been shipped.

    Business Response

    Date: 08/04/2025

    Dear *******,

    We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring. 

    We already investigated this issue and we are pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution.

    Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.

    If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at *********************************************************

    Customer Answer

    Date: 08/04/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* ****

  • Initial Complaint

    Date:07/31/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered online 4 boxes of Wellamoon Sleep Patches for $42.89.Then they added a bottle of sleep spray and 4 more boxes of sleep patches for $47.45. Which i did not order. So within the hour i tried to cancel. To late its been shipped. Really!Went to check my ****** Account and $110.13 was charged and it showed recurring charges.There is a 30 return policy.I have tried and tried to get an address to send it back too. No *********** so sorry I didnt see other reviews before.

    Business Response

    Date: 08/04/2025

    Dear *****,

    Thank you for your patience. We have reviewed your case and see that we will not be able to proceed with your refund because a chargeback case has been initiated from your side. Unfortunately, it is impossible to issue a refund when a dispute is in progress. In this case, there are 2 options available:


    If you can lift the chargeback with your payment provider, we can proceed with the refund request from our side.
    If lifting the chargeback is not possible, please note that the outcome will be decided by your payment provider, not by us as the merchant.

    Additionally, please be aware that the chargeback resolution process might take up to 30 days and once the payment provider makes the decision, we will not be able to proceed otherwise.


    Please let us know how youd like to proceed and if theres anything else, we're here to help in any way we can, you can reach out to us at *********************************************************

    Customer Answer

    Date: 08/04/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
    I have lifted the chargeback so I am looking for a refund.


    Sincerely,

    ***** ******

  • Initial Complaint

    Date:07/31/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction 7/25/2025 I ordered one box of serenity strips but the seller tacked of several boxes of serenity strips but also pillow spray I did not order Dispute Case ID ****************** $40.24 Dispute Case ID ************************ ****** denied my disputes despite wellamoon tacking several items I did not want or ordered. This has been a trend with wellamoon and ******

    Business Response

    Date: 08/01/2025

    Hello ****,

    Thank you for your patience.

    We have reviewed your case and see that we will not be able to proceed with your refund because a chargeback case has been initiated from your side.

    Unfortunately, it is impossible to issue a refund when a dispute is in progress. In this case, there are 2 options available:
    If you can lift the chargeback with your payment provider, we can proceed with the refund request from our side.
    If lifting the chargeback is not possible, please note that the outcome will be decided by your payment provider, not by us as the merchant.

    Additionally, please be aware that the chargeback resolution process might take up to 30 days and once the payment provider makes the decision, we will not be able to proceed otherwise.


    Please let us know how youd like to proceed and if theres anything else, we're here to help in any way we can, you can reach out to us at *********************************************************

    Warm regards


    Customer Answer

    Date: 08/02/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ********

  • Initial Complaint

    Date:07/27/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The Wellamoon order form added other products to my order which I did not check or want. The order form is very isleading. I kept hitting the No thank you button to every additional product they tried to add to my order. When I saw the final charges I immediately emailed them to cancel my entire order. Their website stated I had to cancel within 12 hours of ordering, which I did. I then received an email from them offering me a 50% discount if I agreed to keep the order. I immediately emailed back that I still wanted a complete cancellation and want my credit card charges reversed. Now they tell me the order is in transit and cant be canceled even though I followed all their rules for cancelling. Be aware of what they are trying to sell you and dont order directly from them,

    Business Response

    Date: 07/28/2025

    Hi *********,

    Thank you for your patience.

    We have reviewed your case and see that we will not be able to proceed with your refund because a chargeback case has been initiated from your side. Unfortunately, it is impossible to issue a refund when a dispute is in progress. In this case, there are 2 options available:
    If you can lift the chargeback with your payment provider, we can proceed with the refund request from our side.
    If lifting the chargeback is not possible, please note that the outcome will be decided by your payment provider, not by us as the merchant. Additionally, please be aware that the chargeback resolution process might take up to 30 days and once the payment provider makes the decision, we will not be able to proceed otherwise.

    Please let us know how youd like to proceed and if theres anything else, we're here to help in any way we can, you can reach out to us at *********************************************************

    Warm regards

  • Initial Complaint

    Date:07/26/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I messaged not even 5 minutes after this went through and it took them 7 hours to respond. I did not order all of these items they added to my order and was charged the wrong amounts also. This is fraud! they have a 30 day money back guarantee. Refund the amount.the whole order process is very confusing also. I was only going to try 1 package. This company has fraud alerts all over the internet for this same thing and not giving people their money back for your guarantee . I do not believe that the order was packed and shipped 5 min after the order. As you see here this is a common issue with this company! Very shady and deceptive business practices!! They said they would refund 50% then later 80%. I filed a ****** dispute but didnt read all the things I wrote and didnt give me my money back. The company is refusing a refund even with 30day refund. This company does this often charges people for things they didnt order. There is no invoice or anything in order process that shows you what is going to be charged. Then when you try to cancel they will say sorry was already shipped I emailed 5 min after and received the tracking 2 days later. So it wasnt ready to be shipped. Very shady and fraudulent company. 28A1998E-4021-4A98-B478-744BEDA242B3.png 42147533-34AA-4AE4-BE88-E4C2FFE4A0CB.png 29713370-71EC-4D78-B321-AEF6EC83CF8C.png 942D9AD0-5B2F-4A2E-A797-DC7BB5638B9D.png FB5127E8-F817-4DED-AE8A-57439609F799.png F4CC2A2F-82DD-4D89-B080-7E1FC159F3F5.png DBDA3A70-D97A-4AFF-AAB6-0D2E70DCF3A4.png AFD24E3B-8A89-4E53-9B42-1326EA1E2B00.png BF408341-DF15-4C2A-B6FB-C33CD3BC8009.png 3CE3CF87-D181-4125-BD71-207EE3734127.png

    Business Response

    Date: 07/28/2025

    Hi ****,

    Thank you for your patience.

    We have reviewed your case and see that we will not be able to proceed with your refund because a chargeback case has been initiated from your side. Unfortunately, it is impossible to issue a refund when a dispute is in progress. In this case, there are 2 options available:
    If you can lift the chargeback with your payment provider, we can proceed with the refund request from our side.
    If lifting the chargeback is not possible, please note that the outcome will be decided by your payment provider, not by us as the merchant. Additionally, please be aware that the chargeback resolution process might take up to 30 days and once the payment provider makes the decision, we will not be able to proceed otherwise.

    Please let us know how youd like to proceed and if theres anything else, we're here to help in any way we can, you can reach out to us at *********************************************************

    Warm regards

  • Initial Complaint

    Date:07/22/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered 2 "boxes" of sleep patches. Went through checkout and did not realize that pillow spray was automatically added to my order for an additional $14.50 that I did not want. IMMEDIATELY contacted wellamoon and asked for this to be removed and order total adjusted. 6 hours later I got an email that it was too late to remove the spray - I would say so since you waited 6 hours to check into it.Received the order and only got 1 of the 2 boxes that I ordered. Have attempted to contact them 2 times and jumped through all the hoops (fill out this request, reply to an email to confirm you actually need help) only to not get any replies or ************* out for this company, shady sales practices of adding things to your cart and making it your problem to see and remove them, waiting long enough to make it not possible to adjust orders, and then ignoring customers that have issues.I would like my entire order refunded and my contact and payment information deleted from their database.

    Business Response

    Date: 07/23/2025

    Dear *****,

    We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring. 

    We already investigated this issue and we are pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.

    Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.

    If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at *********************************************************

    Customer Answer

    Date: 07/24/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I did receive the refund but would also like to ensure that my payment information is erased/deleted.

    Sincerely,

    ***** ******

  • Initial Complaint

    Date:07/22/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 13, 2025 two orders were processed by this company on my credit card. I did not authorize any orders. I was in ****************** from July 9 until July 13, 2025. Did not have my wallet with me, since I arrived via ambulance while excering at cardiac rehab. Bank called me, asked me to called company. Their is no phone number to call. Filed a fraud alert with my bank for these two same day charges.

    Business Response

    Date: 07/23/2025

    Hi *****,

    We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring.

    We already investigated this issue and we are pleased to inform you that we already successfully processed a full refund for your order on the (Date) and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.

    Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.

    If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at *********************************************************

  • Initial Complaint

    Date:07/22/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered one box of sleep patches to try at a total price of about $17. They send you through a gauntlet of additional offers before letting you check out. I refused all, but when I got the order confirmation it was for 4 boxes at $60.47 and my credit card was charged that amount. I sent them an email within 30 minutes of the order requesting an adjustment and their response was 'sorry the order has already been processed and shipped'. Are you kidding me? Subsequent emails and complaints later they offered a 30% discount on a product quantity I didn't even order! This company should be shut down and has extraordinary deceptive business practices.

    Business Response

    Date: 07/23/2025

    Dear ******,

    We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring. 

    We already investigated this issue and we are pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.

    Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.

    If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at *********************************************************

    Customer Answer

    Date: 07/23/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** *****

  • Initial Complaint

    Date:07/22/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 7/21/25, I placed an order with Wellamoon for 53 dollars and some change (I have provided a screenshot of a similar promo for 70% off, but it shows a slightly different price. I have also seen promos on the site for 50% off at roughly $55). A short while later, I received an email confirming my order. Instead of the price listed on the website, I was charged $60.91 for the item, $5.67 in taxes, and $14.95 for a bottle of pillow spray that I did not order. After reading the email, I immediately replied that I wanted to cancel my order. I also went on their website to submit a request for cancellation. I was told that they were unable to alter or modify my order, as it had already been processed and shipped. I am requesting a cancellation of my order and a full refund.

    Business Response

    Date: 07/23/2025

    Dear ****,

    We sincerely apologize for any inconvenience this may have caused, and we understand the frustration it can bring. 

    We already investigated this issue and we are pleased to inform you that we already successfully processed a full refund for your order and has been credited back to your original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution. However, as a token of our appreciation for your patience and understanding, we would like you to keep the items as a complimentary gift from us.

    Once again, we sincerely apologize for any inconvenience this issue may have caused. We appreciate your understanding.

    If there's anything else we can do to assist you or if you have additional concerns, please let us know reach out to us at *********************************************************

    Customer Answer

    Date: 07/26/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** Suing

Wellamoon is NOT a BBB Accredited Business.

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