We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Car Dealers

NW Group Auto Sales

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/08/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    8/6/2023 I called the ** Group dealership to inquire about a vehicle before I decided to drive 7+ hours to purchase. A salesman answered my call and when I inquired about the history of the vehicle and why the title was branded he told me we would discuss that when I came to the dealership. I responded that I lived far away and would need that information before deciding to come to the dealership. He reluctantly put me on hold to get the information. During the course of telling me the history of the car, he stated multiple times that damage incurred before the title was branded was "superficial so don't worry" and that "A title can be branded just for being stolen." I informed him that I had done my research and knew about salvage title policy, but was curious about the extent of the damage and who repaired it. I proceeded to ask why the price of the vehicle was **** dollars plus over the ***** Blue Book market average; especially considering the title. He informed me "We don't sell cars that way." We spoke back and forth about pricing of a branded title vehicle and he became very frustrated, continuously interrupting me when I spoke and then became audibly angry when I interrupted him to respond. He said " You can't hear me when you speak over me. Clearly you just want to argue about branded vehicles! Not with me you don't! Goodbye." I started to respond " No, I want actual information on this vehicle and its pricing, incl-." The sales manager had ended the call before I could finish. I called immediately back and asked to speak to a manager. The person who answered said " You were just talking to me and I AM the manager. You just want to argue!" I responded " No I didn't, is there a main Manager or perhaps the business owner I can speak to?" He said curtly, " Have a nice day." and again, ended the call.

    Business Response

    Date: 10/29/2024

    Hello, 

     

    Thank you for the complaint in relationship with our sales team. I have personally sat down with the sales gentleman and discussed the issue at hand. We hope to be of service to you for any automotive needs. Please contact me directly at **************************************************** and reference "*** ****" for any issues or concerns! We are excited to meet you in the future and discuss any car we are offering for sale. I practice what I preach and drive a car from this dealership as well as my wife and kids, my parents, brother and sister, friends and neighbors. This dealership commits to a excellent and sensitive inspection process in preparation for the sale of their inventory.

     

    Thank you,

    *** ****

    General Manager.

NW Group Auto Sales is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.