Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Gross negligence possibly defrauding section 8 housing.Ive repeatedly reported a severe electrical issue where I get electrocuted in the shower, yet A&R has failed to resolve it. Additionally, my former neighbor conducted unauthorized constructionI alerted A&R, asking if he had permits, but received no response. 1 month later, the pipes burst, causing $30,000 in damagea preventable disaster if A&R had acted. A&R is also overcharging me for bed bug treatment ($1,000 for a 1-bedroom unit, while Idaho law states renters arent liable). Theyre harassing me: taking photos of me/my home, leaving 30-day eviction threats, and fabricating excuses to illegally access my unit. Between the electrocution hazards, bed bugs, and uninhabitable conditions, A&Rs negligence and unethical tactics are unacceptable. Immediate action is required. I've lived here 6 years.

  Business Response

  Date: 08/01/2025

  Mr. ******** began his tenancy with *********************** on December 15, 2021. Since moving in, his tenancy has been marked by ongoing issues, violations, and concerns, many of which have required significant time and effort from our staff and vendors to manage.
  The earliest documented concerns date back to 2023, when *** was notified of multiple lease violations. These included an unauthorized girlfriend residing at the property, the presence of an unapproved dog, and complaints about the tenant burning bonfires on-site. At that time, *********** was also instructed to clean up excessive clutter and debris around the unit requests he failed to comply with. Over time, windows have been broken, and general cleanliness has remained a consistent and serious issue.
  Mr. ********** unit has also been subject to multiple bed bug reports, which began in 2024, nearly three years into his tenancy. According to our signed lease agreement, which includes a bed bug addendum, the tenant is financially responsible for treatment. Given the length of time *********** had already lived in the property; there is no reason to believe the infestation predated his occupancy. A licensed pest control vendor recently visited the unit and described it as being in a shocking condition, stating it looked as though someone had gone to a gravel pit, filled their hands with rocks, and dumped them throughout the unit. The unit was reported to be extremely filthy and unsanitary. Despite scheduling, Mr. ******** refused to allow the vendor access at the time, hindering efforts to resolve the issue.
  There have been several complaints about the tenants behavior and the appearance of the property. This unit is located within a 4-plex, and *** has sent crews out multiple times specifically to clean up the exterior space surrounding Mr. ********* unit. Even after cleanups, Mr. ******** has been seen removing items from the dumpster and bringing them back into his home.Concerns from other tenants, vendors, and staff have also included the high volume of in-and-out foot traffic to the unit. This activity has raised suspicions, and both current and former tenants have voiced concern about possible theft and potential drug-related activity. These reports have been passed along to the proper authorities.
  Communication with Mr. ******** has been minimal and difficult.For a significant portion of his tenancy, ANR had no direct contact number for him, only for his girlfriend. It wasnt until recently the girlfriend provided Mr. ********** phone number to ANR. As a result, vendors often showed up to appointments without being able to confirm with the tenant, leading to delays and repeated scheduling attempts.
  Regarding property maintenance: every work order for Mr.********* unit over the last two years has been completed as appropriate,either by *** staff or contracted vendors. There has never been a single report from the tenant, verbally, in writing, or via maintenance request mentioning any kind of electrical issue related to the shower. This serious claim was never raised until the tenants recent complaint and appears to have no basis in prior communication or work history.
  Due to the mounting concerns surrounding Mr. ********* tenancy,including lease violations, property damage, hygiene and safety complaints, and reports from other residents, *** made the decision not to renew his lease. He is on a month-to-month agreement, and under Idaho landlord-tenant law, we are within our rights to serve a 30-day non-renewal. Mr. ******** was originally served with this notice in July 2025. However, after he claimed not to have received it, we issued an updated notice with an extended 30-day period to ensure compliance and provide fair warning. The final move-out date is August 16, 2025. At that time Mr. ******** is to have himself and all items out of the unit.
  Mr. ******** is a Section 8 tenant, and *** has maintained full cooperation with the housing authority throughout this process. 
  To summarize, *** has acted consistently, lawfully, and in accordance with our lease agreements and responsibilities as a property management company. The issues surrounding this tenancy are well-documented,and our decision to end the landlord-tenant relationship is based on a long history of serious and ongoing concerns.
  Due to privacy concerns, below are a couple recent exterior photos of the property.

• Initial Complaint

  Date:01/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented from ANR properties Aug 2023 to May 2024. The place was not move in ready at all and not clean. The windows were stuck shut but wouldnt lock either which is a huge safety hazard. We pointed this out immediately and called repeatedly to get it fixed over the next few months but they just kept lying and pushing it off. There was also so much mold in the bathroom (I have photo evidence). The toilet downstairs flooded the downstairs and we had to live in that gross. stinky conditions for a couple days till they finally came to clean it and even then they did a lazy, quick job. Maintenance isnt reliable and takes a while. The refundable security deposit was $500 but I was only refunded $150 back. I know the lease stated that there would be an automatic general cleaning fee taken out but I'm still left confused on why the other charges are so high. It says blinds need to be replaced which deducted $85. I looked up all similar blinds to the ones that were in the room and the most expensive ones I could find were only around $35. So I need some explanation there. Next, there is a whopping $225 charge for the carpet cleaning. There is no way I could imagine it costing that much to vacuum a carpet. And I know that it was only vacuumed because I cleaned my room weekly along with the rest of the house (I actually have proof of that) and when my downstairs roommate moved out a couple months before I saw them only vacuuming it. $150 out of $500 is unacceptable to me especially with how how well I treated the place and the state I left it in. When I inquired about this. They pretty much told me to take down my negative ****** reivew, write a good, fake one, then they would give me $100 more of my deposit back. This is bribery and I have screenshots to prove this interaction.

  Business Response

  Date: 01/21/2025

  **** was treated as all tenants are treated upon vacating a property.  She was given a breakdown of cost to restore the property to its original condition upon vacancy.  She was charged $40.00 for general cleaning; this consists of 2 hours of labor and the supplies needed to perform the service.  $85.00 was charged for damaged window coverings.  This includes the blinds and labor to purchase the blinds and install them.  Carpet cleaning is an outsourced service.  She was charged $225.00. We have no control over the cost of this item.  ************ is agreed upon within her signed lease agreement to be initiated upon the surrender of the property. 

  We previously offered **** a proportionate refund in exchange of removing a negative review.  This offer is no longer an option for her, and we, furthermore, feel these charges are fair. Should **** have any further items to discuss we invite her to call our office for an open conversation. 

• Initial Complaint

  Date:09/17/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  No plumbing 2/02/2024-2/23/2024 no reimbursement False charges in the amount of $385 taken from deposit. . Anr claims they cant reimburse me due to account was closed by the homeowner after they said they would.

  Business Response

  Date: 09/19/2024

  During the tenants' stay they had a main sewer line break. There were periods of time the plumbing was out of service.  ANR Properties owns the plumbing company that oversaw the repair. All repairs were completed in an acceptable time frame with periods of intermittent service.  The periods of service interruption did not constitute a need for the resident to be rehoused, or a refund in rent. 
  
  Our records show that on Feb 2nd the tenant claimed to have called a friend (licensed plumber) who attempted to clear the line. He was able to get the line draining slowly to get her by.  On Feb 7th we had a camera in the line to see what needed to be done.  The line was approved by the owner and scheduled for replacement on Feb 9th. The excavation began Feb 14th and was completed by Feb 16th. 
  
  As for the charges against her deposit return upon her vacancy there were broken blinds, items left behind, a broken door lock, and cleaning that needed to be done to get ready to re rent. These charges amounted to $385.00 leaving her a returned amount of $390.00.  We believe these charges to be fair and will not offer any further refund unless the owner agrees to release additional funds.
  
  We are no longer managing the property, as of Sept. 16th.  We advised her to contact the owner to see if he would be willing to give her a larger refund, and to this date we believe she has not done so.  The owner holds the funds and will be the one making that choice. We wish her all the best of luck. 

  Customer Answer

  Date: 09/20/2024

   
  Complaint: 22298224
  
  I am rejecting this response because: my plumber friend showed up at 5:30am due to there was raw sewage backed up in the bathroom spilling out of the toilet and tub and no one answered the emergency line. He wasnt able to get past the broken line. I was 100% without a sewer line until the 23rd of February. I had to use bathroom facilities elsewhere as well as not being able to use the kitchen.  Three days is by law the max for non working utilities . Compensation is deemed fair for an uninhabitable house . Your plumbing company employees left raw sewage tracked through the house, set raw sewage covered equipment on my furniture and didnt even attempt to clean up after themselves. The basement was not mitigated as far as fans to dry out the raw sewage. The yard is still in shambles and I was the one who cleared all the rocks . The lock was not broken when I left nor did I break the blinds. They were on my check in sheet. Reguardless of when you no longer presided over the house I rented through your company. I was a great tenant, paid on time, quiet, maintained and fixed the property with the knowledge of the owner.  I left the property exceedingly better than it was when I moved in. Even your employees agreed I should be compensated. 
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:08/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was renting a home from ANR Properties. At ******************************, On july 29th 2022 that home burned to the ground, I lost everything including my car a ********* The fire ******** determined the cause of the fire was electrical. ANR Properties was fully aware of the electrical problems in that home. Nobody from the property company or the owner himself reached out to us. I had asked the owner multiple times for just my $1300 deposit back and August's $1300 rent back. They have given me nothing to compensate me for my losses. I am still fighting hard to come back from this disaster. I believe the property company and the owner should compensate me for all my losses now. Please help. Thank you *************************

  Business Response

  Date: 08/16/2023

  In looking at our records, we began management of ****************************** in October of 2022.  ****** was a tenant that was residing there as a tenant. The fire destroyed the property.  Last we heard the cause of the fire was under investigation. We severed ties with the owner shortly after the fire relinquishing the deposit to his possession.  If we remember right, there was an ongoing investigation of possible drug use at the time of the incident, as well as too many things plugged into one single circuit.  The owner of the property is in current possession of the deposit.  We are happy to invite ****** into our office to discuss this chain of events that happened one year ago.  

  Customer Answer

  Date: 08/16/2023

  I would have loved to talk with ANR Properties a year ago, but since I called there many may times and my calls were never returned, I never got the opportunity to talk with them, also the fire ******** determined the cause of the fire was electrical, not from suspected drug use, which is so ridiculous. At the time of the fire ANR was the management company and knew the home needed electrical work done, not to many things plugged in, the owner saw the breaker box, he knew it was a disaster waiting to happen. Thank you, ******
  Complaint: 20469730
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 08/21/2023

  In regards to my complaint with ANR Properties, I am not looking for the resolution to be the last 2 months rent back that I asked them for a year ago, I am now asking for much more, to cover all my losses, they had their chance a year ago to help me with just a small amount of money, but they chose to ignore me. I amaskig now for a large large some of money. Thank you, *************************

  Customer Answer

  Date: 08/24/2023

  I feel $50,000 is more than fair for everything I lost and my car included. Thank you, ******

  Business Response

  Date: 08/24/2023

  We are happy to pass this message to the owner as this is a matter between ****** and the owner. When the home burned down and there was no renter's insurance, we ended the management agreement and turned all records as well as ANY AND ALL money collected on her behalf over to the owner.  We are sorry for her loss, but do not accept responsibility for compensation.  ANR Properties does not own the home and has a strict release of ANY liability to property damage that can occur.  This is why we recommend having renters' insurance in place for anyone who rents a property.  We recommend ****** review her lease agreement section 20 which reads " No rights of storage are given by this agreement.  Agent will NOT BE LIABLE for ANY LOSSES of Tenant property.  Tenant hereby acknowledges this and agrees to make no such claims for any losses. Agent suggests that Tenant purchase insurance AT TENANTS OWN EXPENSE sufficient to protect themselves and their property from FIRE, theft,burglary, breakage and ELECTRICAL CONNECTIONS. Tenant acknowledges that if they fail to procure such insurance, it is their responsibility, and they alone shall bear the loss." 

  We have the lease agreement with her initials confirming acknowledgement. 

  Customer Answer

  Date: 09/05/2023

  We were never told about renters insurance. We filled out the original application with the owner *********************, in the house just him and us. Then we went down to ANR the next day to sign a lease, and were never told about renters insurance.

• Initial Complaint

  Date:02/10/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  February 2, 2023 I went and looked at a couple of properties, ******* showed them to us and recognized me and my husband and knew we had applied before, she continued on telling us to put in our applications because they dont keep applications past 6 months to a year, so we decided ok it had been a year since we last applied so we figured we would try again and see if we got accepted, i put down different housing then my first application and i paid the $50 application fee for me and my husband, I gave then a total of $100 that day and emailed ******* a day or 2 later and she told me they couldnt accept us because of some landlord feedback, i asked which landlord because i put down a different landlord and they asked me to call their office so they could tell me who it was and they went off my old application not my new one, If they are going to go off the old one they should give me my $100 back because i paid $100 for the old ones and then $100 for the new one and i dont think its right that they can lie and say they dont keep them and then have people pay another application fee when they just go off the old application, and when i talked to them on the phone they stated there were to many "red flags" popping up i asked them what they were so i could try to resolve any issues i had and whoever i talked to on the phone at the office wouldnt answer any of my questions about my personal information and kept getting very rude and snooty with me while i was trying to remain calm and nice while having to repeat my question 3 times about what is popping up and didnt get one answer about it and then her rudly saying its a no and it will always be a no, with the tone of voice she had over the phone she was getting very irritated that i was asking questions which im allowed to do when i just paid you $100 and you dont want to actually do your job, they seem to lie to get more money out of people, one confirmation number is 71C7-6150 and the other is 4749-2830

  Business Response

  Date: 02/21/2023

  We go through all the details provided and while we don't typically keep applications for more than a few months. In some cases, they get left in a denied pile longer. You are always given the opportunity to truthfully answer questions. In this case she left previous landlords off the current application. All applications clearly state that they are valid for 30 days and only unless we are actively seeking a place. It also states that the application fees are non-refundable. We believe everyone deserves a place to live and our job is to match our properties with tenants that will benefit our owners and be a good match for us. Given previous landlord history we kindly told you that we could not rent to you at this time. We understand this is frustrating, but we don't' take these decisions lightly. A previous landlord claimed they owed $2738.04 as well as brought an infestation of bed bugs. Another landlord commented that they were asked to move.  The Bannock County Repository is also public record and was another red flag. At this time, we will exercise our right to refuse to do business with her or her husband due to their criminal history which includes kidnapping, aggravated assault, battery assault, use of a deadly weapon, possession of a controlled substance (persistent violator), resisting officers, robbery, accessory to murder, as well as a list of probation violations. I will upload their public record and landlord references for your review.  

  Customer Answer

  Date: 02/21/2023

   
  Complaint: 19384950
  
  I am rejecting this response because:you have failed to see that the kidnapping was dismissed along with the robbery and the accessory yo attempted murder, I explained the controlled substance charge that he is in a treatment court, and the landlord that says I brought an infestation of bed bugs failed to let you know that I didnt do it the previous tenants did and I had to pay out of pocket to get rid of it which I did, the money she states I owe I am trying to take care of that, I asked for an itemized list of everything that was done and she hasnt sent me a list because this landlord also likes to charge for previous stuff and overcharge for what they claim they do, as for being asked to move neither of us were asked to move out of a residence, I gave you an application fee to run my application not go off my old one, as far as any charges go if they are dismissed those shouldnt be a problem, if these were concerns you had you couldve asked us about them, you rent to felons but then use what you see on the repository without looking closely against us? Your employee admitted that you rent to *** offenders and everything but some probation violations and charges over a year old get us denied? I will gladly call tomorrow and we can talk about all this I can show you the emails from the landlord that states I owe money and show you our conversation, my husband and I are really good tenants, you havent taken the time nor energy to look into our previous situations and the changes we have made in our lives.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 03/01/2023

  We spoke directly to complainant and have settled our dispute.  We will not be renting to the complainant at this time.  In an effort to settle any further discrepancies we have refunded her "nonrefundable" application fee. We wish her the best of luck in her search to find housing. 

  Customer Answer

  Date: 03/06/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************