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Business Profile

Glass Blower

Intrigue And Entropy

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/12/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    - Transaction Date: 10/4/2023 - Transaction Amount: $60 I'm disputing the charge because I never received any of the five products that I ordered from Intrigue and Entropy. I received a partial refund of $8 but I am still missing $52. I paid $60 in October and $52 in November. I did receive the full refund amount on the November 2023 payment if there is any confusion there but the owner of Intrigue and Entropy is refusing to refund the total amount.

    Business Response

    Date: 02/20/2024

    My site policy clearly states I do not refund Custom Order payments. Those payments include consultations, planning and scheduling services. My time can not be refunded.

    This customer was late with their final payment multiple times and then decided not to continue the project instead of paying it. I provided a partial refund out of kindness and reminded the customer of my site policy. 

    The customer was upset and threatened to chargeback the full amount through their bank. I have not received a chargeback. I can only assume the bank had their own policy regarding the time line or chose to respect my site policy. 

Intrigue And Entropy is NOT a BBB Accredited Business.

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