Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Shoshone Bannock Gaming has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Shoshone Bannock Gaming

      PO Box 306 Pocatello, ID 83203-0306

    • Shoshone Bannock Gaming

      843 N Treaty Hwy Blackfoot, ID 83221-7044

    • Shoshone Bannock Gaming

      1103 E County Rd Pocatello, ID 83204

    • Shoshone Bannock Gaming

      777 Bannock Trail Fort Hall, ID 83203

    Business ProfileforShoshone Bannock Gaming

    Casino
    Multi Location Business

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Shoshone Bannock Gaming has 4 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Shoshone Bannock Gaming

        PO Box 306 Pocatello, ID 83203-0306

      • Shoshone Bannock Gaming

        843 N Treaty Hwy Blackfoot, ID 83221-7044

      • Shoshone Bannock Gaming

        1103 E County Rd Pocatello, ID 83204

      • Shoshone Bannock Gaming

        777 Bannock Trail Fort Hall, ID 83203

      Location of This Business
      PO Box 306, Pocatello, ID 83203-0306
      BBB File Opened:
      2/19/2019
      Years in Business:
      20
      Business Started:
      3/1/2004
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Alternate Business Name
      • Sage Hill Casino
      • Fort Hall Casino
      • Bannock Peak Casino
      • Shoshone-Bannock Casino Hotel
      Business Management
      • Mr. William F Bacon, General Counsel
      Contact Information

      Principal

      • Mr. William F Bacon, General Counsel

      Customer Contact

      • Mr. William F Bacon, General Counsel

      Customer Complaints

      1 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      05/30/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Unanswered
      I recently stayed at the Shoshone bannock casino hotel I paid for the room rate which was $100 I paid cash for that and I was put $150 deposit down on my credit card stayed the night in the room nothing was damaged the next morning I checked out when I didnt get my deposit back I called the hotel and they said that they werent giving me back my 150 because I hung my hat on the smoke detector I did not alter the smoke detector I did not take apart the smoke detector I simply hung my head on it because my girlfriend thought there was a camera in it and we were doing things we werent smoking in the room Ill be there laws and I do not smoke in their hotels rooms as they asked not to. I always obey the rules and when I called and talk to the manager she said she is not returning my 150 because I hung my head on the smoke detector they did not return my property my hat . I then tried to call back and talk to another manager and she said that she would handle it. When my 150 still wasnt back on my card I called to talk to a third manager and she was very rude and I said you are being very rude and she said I can say the same thing about you. And I said well I dont mean to be rude but Im kind of upset because you took $150 from me and she said oh well deal with it and hung up on me I dont know why they are so uptight and upset I didnt do nothing wrong didnt damage anything in the room the smoke detector works fine Im sure I just would like my $150 back

      Customer Reviews

      0 Customer Reviews

      What do you think? Be the first to review!

      How BBB Processes Complaints and Reviews

      Start a Review

      Local BBB

      BBB Great West + Pacific

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.