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Business Profile

Tablet Equipment

Pocket Pros

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tablet Equipment.

Complaints

This profile includes complaints for Pocket Pros's headquarters and its corporate-owned locations. To view all corporate locations, see

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Pocket Pros has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/03/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Our office received an invoice for products we never ordered or received. This has happened a couple of times before, over a year ago, maybe more. The invoices stopped coming for a time, but as I stated, we just received another one. This company has fraudulent practices.

      Business Response

      Date: 02/23/2023

      February 20, 2023 

      BBB 
      P.O. Box 191279 
      *****, ** ***** 

      Re: Complaint# ********

      Dear Resolutions Specialist,

      Pocket Pros is in receipt of your letter dated February 3, 2023 regarding a consumer complaint. The original complaint inquired about a bill the consumer received that they believed was not owed.

      We have addressed the invoicing confusion. It is our belief the individual's concerns have been satisfied, and the issue has been resolved. We're disheartened to have lost this customer, but completely understand. They have been added to our "Do Not Contact" list and will receive no further mailings or contact from **.

      Pocket Pros works with tens of thousands of clients across ***************** selling printed products, some of which contain advertising. It is possible there may be misunderstandings and we always attempt to resolve any such issues quickly.

      We can be reached at ************** with any other questions.

      Thank you.

      Regards,

      Pocket Pros

      Customer Answer

      Date: 02/27/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, but I believe this company is opportunistic 
      and attempting to receive payments for products that were neither ordered or received.

      Sincerely,

      ****** Insurance

    • Initial Complaint

      Date:12/20/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Pocket Pros sent us an invoice for pocket schedules for a local school without the schools knowledge. In fact, it is a total scam. They make it look like we owe for the invoice and will be charged interest if we do not pay. This money does not support the school at all even though the invoice makes me think that it will.

    Pocket Pros is NOT a BBB Accredited Business.

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