ComplaintsforBronco Motors Nissan

• Initial Complaint

  01/25/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  11/25/2023 Traded in my old car with some equity and bought a new car with another **** cash down got everything done drove the car home about a week later got a call saying we needed to come back to sign a new contract. So we went back and signed a new contract. about a month later we have yet to receive anything saying our monthly payment who our lender is to send payments to. tried to contact the company with no response's finally went in to the dealership and asked what was going on they said that they would look into it next day got a call from the finance guy saying that we once again had to come in and sign another contract at this time i refuse to sing anything further with this company.the dealership had also failed to pay off our trade in loan within ********************************************************************** our old company calling us saying that we are missing payments and we have taken hits to our credit. and the dealership has since sold our old trade in car so it is no longer available to give it back to us my wife has been in contact with the ceo ******************************* here, President and *** of Bronco Motors and at this point he has not been helpful at all just giving us the run around saying that he will look into what has happened. at this point all we are asking for is for the dealership to take back the car give us our down payment (cash) and what equity we had from our trade in and we will go away.I believe i have become a victim of (Spot Deliveries and ***********)the ceo has refused to work with us on this option so at this point not sure where or how to proceed on the issue.This is the info for the *** who we have been in contact with ***********************************President and *** of Bronco Motors Family of Dealerships ************

  Business response

  02/16/2024

  We have received the complaint filed with the Better Business Bureau. We acknowledge that due to a software defect, it took longer than anticipated to get the Lease with ******* finalized. The issue related to sales tax credits arising out of a trade-in being applied to the sales tax under a lease. We were able to resolve the issue and the Costellos were approved for the lease on the terms and conditions originally agreed to by them. We have also insured that any issues related to their credit report have been resolved to their satisfaction. The Costellos, have requested to return the leased vehicle and unwind the transaction. Bronco Motors and the Costellos have settled all issues regarding this concern as of February 15th,2024. Please see attached signed agreement that outlines the solution to all of the Costellos concerns.
  

  Business response

  02/16/2024

  We have received the complaint filed with the Better Business Bureau. We acknowledge that due to a software defect, it took longer than anticipated to get the Lease with ******* finalized. The issue related to sales tax credits arising out of a trade-in being applied to the sales tax under a lease. We were able to resolve the issue and the Costellos were approved for the lease on the terms and conditions originally agreed to by them. We have also insured that any issues related to their credit report have been resolved to their satisfaction. The Costellos, have requested to return the leased vehicle and unwind the transaction. Bronco Motors and the Costellos have settled all issues regarding this concern as of February 15th,2024. Please see attached signed agreement that outlines the solution to all of the Costellos concerns.
  

• Initial Complaint

  10/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I bought a 2016 ******* in 2020 from *************************** Bronco Motors in ***** ***** at ****** miles and it now is burning over a quart of oil every **************************************************************************************** the run around saying I was approved for the oil consumption test and now after I am the last 100 miles of the 2nd test they are backing out saying it was never approved and they made a mistake. Their engines are junk and they wont take responsibility. I'm now at ****** and paid ****** for a bogus engine. Bronco Motors are liars and have terrible customer service. I drive my 82 old handicapped mother around to appointments and I no longer feel safe with her or myself in my car. I cant even trade it in so what does a person do? Its the worst experience and I hope no one else has to go through what I am going through. *************************** Bronco Motors , you should be ashamed of yourselves for selling hard working people such junk cars. I will never buy a car from you again, unless you make this right with me. And I know you are aware of the problems that me and millions other are going through do to the manufacturing default. This article explains it better than I can. ****************************************************************************************************. I hope they will come up with a fair solution for me

  Business response

  10/13/2023

  Please see attachment for review to complaint. Consumer told my Executive Manager via Text Message that she emailed the BBB saying that we are working on helping her with a resolution. Please confirm receipt of that email.

  Thank you!

  Customer response

  10/13/2023

  I sent an email to BBB a few hours ago letting you know ******************************* called and said he is going to try and talk to ******* about replacing my engine. I hope to know more within a week.

  Customer response

  10/20/2023

  My issue is being resolved.   Bronco Motors got hold of ******* and Bronco Motors did all the testing on my 2016 Sonata and due to my engine failing ******* has agreed to replace the engine.  ******************************* and the service manage *** have been working very hard all week to resolve this issue and I am more than happy with the outcome that ******* will be replacing my engine.  They have given me a rental car to drive until the engine is done and I have received excellent customer service since this got into the hands of ********************************  He has done an excellent job and I appreciate it very very much!

• Initial Complaint

  09/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Bought a vehicle from them has multiple electrical issues the biggest problem is they did not disclose that it was wrecked I have text message of them saying it was not wrecked also verbal asked them if it was wrecked while purchasing it and they said no

  Business response

  10/04/2023

  Please see attachments for response. Thank you!

  Customer response

  10/04/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  06/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  June 14,2003; I had my 2007 Nissan Titan towed from my home to Bronco Motors Nissan at *****************************************************************. A diagnostic $192.49 was ran on the vehicle and I was told that the rear wiring harness need replaced and at this time. But the harness part # *****-ZH102 was discontinued. It was explained that Nissan service department could not cross reference to find a replacement manufacture part. That they couldn't snip or rewire and that they couldn't put a universal or after market on the truck. It sounds to me that this service department was unwilling to work on their product and were incapable of finding a solution. This is when the Nissan Bronco Service Representative suggested to me that I could ****** it for a solution for them. At that moment I became overwhelmed with the treatment of this call. So, I did ****** on the JUNE 14th, 2023, like I was asked and found Nissan Consumer Affairs @ ************** case #****-8725. I explained to the Consumer Affairs what part I was looking for or their solution that they could give Nissan Bronco Motors service department to repair my vehicle by their standards. I was given a Curtesy call back from Comsumer affairs on June 15 that they will be reaching out to Nissan in ***** and will receiving an update call on June 22. This will also stay open until there is a solution. After doing more ****** research I found that Proformance Nissan in ******* contact # ************ had a Harness part #*****-ZH00 that is being used in the ******* ****************** and one that Bronco Motors could order from this Nissan ******************. ProFormance also found the exact part#*****-ZH102 at the Candian Nissan dealership also had a few that could be ordered. So, I immediately called Bronco Motors and gave them the information on what i found and to call me back with pricing and total of the final service bill. The Bronco Service Rep. on June 15,2023 called and stated the back door wire harness would cost $530 and I told the Nissan Bronco Rep to order it. Representative stated it would take 3-4 days to receive the part. I said that is understandable go ahead and order it. He told me that it would take a week and a half to repair the truck. I stated it was understood and that wasn't an issue that it had to be repaired. This is when he gave me the total cost of the repair that included Parts, Labor and the Diagnostics totaling $1740.41. I also agreed to this price and told the rep. to start the process of getting it repaired.On June 16th I asked my spouse to call Bronco Motors to let them know to save all parts removed from the truck and if we could have copies of the bill break down and the diagnostic when we picked up the truck when the repairs were finished. The women who answered stated the part weren't ordered yet. My spouse stated that it was supposed of been ordered on the 14th and that his wife (ME) already gave them the ok to order the part and work on it. She then stated the only thing she had was the bill for the diagnostics that was for $175 not $192.49 and that she would leave a message for the rep to order the parts and that we just wanted the invoices and old parts returned to us. A simple request days before they would be able to work on vehicle.On Saturday June 17,2023 I received a voice message from the bronco service representative that the truck was finished, and I could pick it up. I was a little confused but excited about the short time of completion but thought maybe that it wasn't as bad as a repair as originally thought. That was not the case. On JUNE 19,2023 I called before getting an Uber to Nissan Bronco to pick up my fixed vehicle. I was transferred to a manager this time. The manager stated that my spouse cancelled the part on Saturday. I told him he did no such thing; That I heard the conversation and asked him to call for me. I also said that *** the only person that should be giving any kind of consent due to me being the only who has been speaking to the service department about the repairs. That the spouse only wanted the old parts returned at my request and a printout of the bill and diagnostic. He stated I guess there was a miss communication on both parties. I said there was no mistake on my end and at this time I stated that I believe that I'm getting the run around and being taken avenge off. That I was being tricked by being told on a message that the truck was ready for pick up. That they put me in danger with that kind of misrepresentation of false and misleading statement.I believe that Bronco Motors Nissan wanted me to be to react poorly in their service department. So, they would be able to use any type of negative response as an excuse/reason not to complete the work we have agreed on. I stated that the part should be reordered today, and the original agreement kept. This is when the manger tried to mansplain how to work on a car that they can't cut wires, tape them or plug thing in. That if they do work on it there could be a possibility that more things will go wrong with the vehicle. I explained that the diagnostic was ran telling you what is wrong with the car and all that should have been considered before I was given the price of service.I believe that the final quote should be honored, and I informed the manager that I didn't appreciate being manipulation like this. I also told the manger that I was already given the repair quote and I agreed to all terms. That I wanted my vehicle fixed as explained and quoted a price on. That I would not be picking up my vehicle because the repairs weren't finished like stated on my voice mail. That the car is not being a banned and should not be removed from the lot by anyone except for myself. That Nissan Consumer affairs is looking into a solution finds and when the case is closed when the truck is functioning correctly. Nissan Titans doesn't hazard lights and blinkers making it dangers for me and other on the road to drive and I will not be signing a waver due to Bronco Motors Nissan in ***** ***** refusal to do the quoted work given to me and the lie that it was done on Saturday 17th 2023. I believe Nissan Bronco motors was being fraudulent in many areas; but the most blatant was the voice mail that could have put my family in danger today by telling me that my truck was ready for pick up.

  Business response

  06/27/2023

  Please see attachment. Thank you!

  Customer response

  07/10/2023

  I received a call letting me know that the Titan was repaired. ************ discounted the final price for the in convenance. At this time, it seems the truck working properly; but I haven't hooked it up to a trailer to make sure all the features are working...
  
   After paying and in the truck. I was approached and told by **** that I should take it to a Muffler shop to make sure the newly installed Harness doesn't slip down and hit the muffler again. I was under the impression that the wiring Harness was secured properly, were this won't happen again by Bronco Motors Nissan. A little disappointed about this information... But I do have possession of the vehicle.
  
  At this time, I will not recant my statements about my experience with this business and I will close the complaint after testing the trailer hook up.
  

• Initial Complaint

  02/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a Gmc terain 4 months ago. The timing chain broke and cause severe damage to the engine. I have called Bronco which was going to car me back. The business has not responded. They offered to take myTerain back as a down payment on another car. That is not ok. I am asking for replacement as the car was sold with neither party knowing the serious issues with the this car.

  Business response

  03/10/2023

  Please see the following attachments for response.

  Thank you!

  *******************************

  Executive Manager

  Bronco Motors

  Customer response

  03/10/2023

   
  Complaint: 19515107
  
  I am rejecting this response because:
  
  Sincerely,   when te work is finalized and paper work is complete i will resolve the BBB issue
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩