Business ProfileforRainbow Restoration of Meridian

I contacted this business to clean my rugs. First, they only text, which comes across unprofessional - asking questions on approximate size, wanting pictures and then did not get back to me for a week. initial texts began mid-July, didnt finalize & pick up till mid august. they would say they sent quotes - I didnt get anything. Finally arranged to pick up, but not on time - kept getting new texts about the tech coming later and later. Hours later when they picked up, they didnt measure anything. I had to text a pic of my paperwork. Next day they say my measurements were wrong and they found organic matter so now must NOW change the quote to charge twice as much! I said no - Why didnt you all measure when you picked up? Why all the back and forth texts? What scale are you using to calculate your pricing? I aaked why they could not come to my home, measure the rugs, pick up and provide me a solid quote - all in the same day - without all this back and forth and me needing to guess lengths. This was so time consuming just to get rugs cleaned. It shouldn't be this convoluted! I asked them to cancel and bring my rugs back. Suddenly, they texted they were ok about doing it at the original quoted price. said its common for customers to provide inaccurate measurements & proceeded to clean them. Like they didnt want to take ownership! asked me to guess size, did not measure BEFORE picking up & did the job after I said bring them back!When they texted to arrange a time to bring them back I said leave them on my porch. again a lot of texts & took nearly a week - theyd say it was raining and just delaying. finally showed up & it was a series of harassing texts about payment. I said I do not agree with the final billing & do not believe there is value in poor service. My rugs did not match the cost I was charged. The rugs themselves were not clean, had a weird residue on them and smelled! I asked for resolution via email and text. I just got a gaslighting email to pay!