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Business Profile

Lawyers

Family Choice Legal Services, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 12 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/30/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was contacted by phone that this legal service could help help obtain DNA testing of 2 of my children.
    The services were never rendered and i was charged $1150.00 on my mercury credit card. i asked for a refund and was denied

  • Initial Complaint

    Date:05/01/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I retained this business to help with legal matter, however they would not have an attorney present and I needed more formal legal representation. I put down the money and the next day canceled services. They have not provided any legal help whatsoever so I wanted to cancel, however they still charged me the $800. I want to be reimbursed and they refuse. This business is a scam and hope nobody else goes through this

  • Initial Complaint

    Date:04/27/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sofi account paid $49 twice. Moneylion pathward account paid $400. Payment plan estsblished for additional $575. I did a great day records fake label sign on with *************************. What. Is she doing in ******** on an" online " services contract taking my money? So basically I'm getting locked into a marriage!

  • Initial Complaint

    Date:04/22/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business is a complete scam, its true what they say if it sounds too good to be true it is, I tried to cancel my transaction before services were provided and they threated me with collections, told me I am complete nonsense and the "case manager" is also the person in charge of the company. There are no employees.

  • Initial Complaint

    Date:03/27/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We thought we were getting legal representation and all they are doing is clerical work that we could do ourselves. Filling out forms. We needed a lawyer not a half assed clerk/paralegal

    Business Response

    Date: 04/16/2024

    Can we get some clarification on who this person is? His phone number and email do not show up in our system.

  • Initial Complaint

    Date:08/01/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    For two years now Ive been trying to reach anybody in this establishment with no resolve to my case whatsoever. Once they received payment, they kept delaying the process to get me my paperwork until it was too late to get the refund back from my bank. So unless you want $1200 to be lost or just given away I recommend you run as far away from this company as possible.

  • Initial Complaint

    Date:05/30/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They took our money for adoption we sent papers to them n never hear from anyone don't know if done adoption or not nobody contacts us we sent over **** dollars to have this done back in march last year still nothing

  • Initial Complaint

    Date:04/05/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    $500 so far & they threatened to take me to collections for the rest of the $552 owed plus $49 a month.

    Business Response

    Date: 04/17/2023

    It's amazing that this guy believes he is the good guy in this scenario. He enrolled in our program. He completed a Questionnaire. He signed a User Terms of Service. He sent in previous court paperwork. He signed a Payment Plan. He sent us an email that he changed his phone number, and then three days later emailed that he sent us the wrong phone number.

    While our legal staff was working on his case, we received noticed that he disputed the charges with his bank as fraudulent. This is obviously not true. He signed both a User Terms of Service and Payment Plan agreement that detail the payment dates and amounts. 

    We tried numerous times to call him at his new phone number. He did not return calls. We then emailed him asking why he would dispute the charges as fraud when he clearly participated in those charges. Instead of returning our call or email, he filed a complaint on the BBB. He is clearly a liar and a terrible person. He is in the wrong here.

  • Initial Complaint

    Date:12/09/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In November I contacted this company to help with my son's visitation rights. I explained the situation, and I was told that it would be $100.00 to start the process. Then I was to pay $400.00, another payment of $400.00, and one last payment of $259.00. They received the $900.00, but my son never received any help. These people kept constantly messing up the paperwork, wouldn't return phone calls, kept lying to my son. It was a nightmare. They never answer the phone. They haven't helped my son at all. These people took me for $900.00, and I have nothing to show for it. I want a refund. What they did wasn't right.

  • Initial Complaint

    Date:10/31/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The dates of the transaction were 7/20/22 for the sum of $100, 7/27/2022 for the sum of $49, 8/10/2022 for the sum of $500, 8/22/2022for the sum of $49, 9/12/2022for the sum of $100, 9/20/2022 for the sum of $49, 10/11/2022 for the sum of $100, They were supposed to file court papers for me. I have told them I wanted to Appeal my Conciliation case but I never heard back from them. I have been calling them and emails but they won't respond to me. Sense they are not replying back to my calls I feel that they have not fulfilled there responsibility and I'd like to see what I can do about getting my money that I've paid them back.

Family Choice Legal Services, LLC is NOT a BBB Accredited Business.

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