We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Health Insurance

SelectHealth, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health Insurance.

Complaints

This profile includes complaints for SelectHealth, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

SelectHealth, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 18 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/11/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This health care provider sent out questionnaires, and did not bother to read the answers! in stead they decided to reverse bill all my health care providers, which caused them to send me really large bills. when I corrected the issue the co. select health did not voluntary fix the billing / payments they requested be payed back. in ***** I have spent a couple hours of time trying to get this issue fixed. As of this complaint I will have to repeat the corrections yet again! Not stinking right.

    • Initial Complaint

      Date:06/23/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Two months, Selecthealth ran me through the ringer to get a medically necessary eminectomy of the articular eminence caused by a dislocated disc and steep articular eminence (a congenital deformity).They refused to expedite the review processes multiple times despite being urged to do an expedited review by medical professionals, both for internal reviews and when they denied an external review request by the *************** of ************** continued to state it was refused due to a policy exclusion even though the contract clearly states they can make exceptions based on medical necessity. I was starving for two months, blacking out due to malnutrition, and was unable to eat, sleep, talk, or take my required heart medication during this time. They essentially told me they weren't preventing me from getting the surgery but, they wouldn't pay.. essentially sentencing me to a slow starvation. Were it not for my daughter, a gofundme, and a very generous friend, I would still be starving to death slowly.Selecthealth is a scam, they do NOT offer ANY plans on the marketplace that covers the jaw, period, and will do whatever it takes to prevent people from getting an external review to save a couple bucks.I'm now two weeks post op, and guess what? I'm doing better than I have been in the last 4 years that selecthealth denied me any treatment.I want Selecthealth to honor their contract and cover the surgery that was CLEARLY necessary per my Maxillofacial surgeon and my cardiologist.

    • Initial Complaint

      Date:05/14/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had Select Health for past couple of years. I am on autopay, I don't monitor my payments. I was contacted end Jan 2024 about an issue that occurred mid 2023. A payment from someone else was mistakenly attributed to my account & now I owed money for wrong payment. I told them I was out of town & didn't have my computer to verify payments from 6-8 months ago. When I returned home in early Feb, I was greeted with a letter from Select Health terminating insurance effective Dec 31. They terminated my insurance before even letting me know there was an issue. They continued to collect on autopay however even though my insurance had been retroactively terminated. When I phoned in early Feb I was told I needed to pay $400something to make up for the ***************** would start normal again in March. I was sent new cards & thought we were all set. In mid March I get another letter saying my insurance was terminated & I now owe $900something. I called again & spoke to a customer service person, zero help so asked for a supervisor. I was directed to ***** who took a look at account & said I owed $200something & not $900 & he would fix it. I got a message from him the next day(Friday). I left a message for him to call me on Monday and no return call. A week later(now in April) I left another message. He didn't return my call until April 15th. He stated he talked to management & asked for them to forgive the $600 that was the mistake or give me a longer grace ****** to pay it back since $900 is a lot of ************ stated they wouldn't. He asked if I could pay $900, I said not at once, that's a lot. He said he would talk to management & get right back to me. It's now May 14th & not a word. I called today & talked to ****(another management person). He admitted the ball was dropped after listening to the recorded calls. No offer to help get this solved other than $1220 in 7 days even though not my fault & horrible customer service. Shameful treatment of customers!

    • Initial Complaint

      Date:05/02/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      SelectHealth has approximately an hour wait to speak with a customer representative. The customer rep I spoke with today explained this has been the case for almost a year. This is a health insurance company that operates on healthcare.gov. This lack of customer service is distressing and a disservice to the customers paying thousands of dollars a month for this insurance. If an insurance company cannot service it's clients, it should be held accountable.

    • Initial Complaint

      Date:03/29/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I needed a sleep study. We had two options for the sleep study. One was in network the other was out of network. We were told we would have to pay the out of network sleep study out of pocket so we chose the in network sleep study which was the lesser of two studies at the same price. Upon our insurance Select Health being billed I learn they do not cover the study, however, they provided us a member discount. I my mind Select Health and SleepMed committed fraud by tricking me and my family into using a server with not benefit for their own financial benefit. I want the insurance company to have to disclose that the only thing the customer will get is a discount that *** or *** not make the cost less than a not in network procedure.

    • Initial Complaint

      Date:03/12/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Good afternoon:We have a pre negotiated agreement amount for patients surgery dated 9.15.23 member number ***********, *******************. To date after many emails, phone calls, patient calls, the claim has still not been processed @ 65,000K. Can someone please process the difference, this is getting exhausting on all ends. Thanks The pre negotiated amount was sent several times with claims and via emails to ****.

      Business Response

      Date: 03/21/2024

      March 21, 2024



      Attn: Resolutions Specialist
      Accredited Business Services
      Better Business Bureau Northwest

      RE: Complaint ID# ********

      Dear Resolutions Specialist,

      Thank you for the opportunity to respond to this complaint. The complainant suggests SelectHealth is refusing to pay a claim at the negotiated amount.  

      As of March 20, 2024, the claim has been adjusted and paid at the correct negotiated. We apologize for the inconvenience this has caused.

      If the complainant would like to discuss this matter further, they may call ****** Services at ************ weekdays, from 7:00 a.m. to 8:00 p.m., and Saturdays, from 9:00 a.m. to 2:00 p.m. TTY/TDD users, please call 711.

      Sincerely,

      SelectHealth Appeals and Grievances

      Customer Answer

      Date: 04/01/2024

      Good morning, claim was paid last week, thanks!

    • Initial Complaint

      Date:03/08/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have been paying for health coverage in the ***************** over 3 months now. Select Health informed me they were new to the market and still uploading available doctors to their website. That was 3 months ago. My wife set up an appointment to see a gastroenterologist and they were confused on whether or not we were covered. They asked my wife if my insurance card showed that Select health was part of another insurance that was listed on the card. My wife said no and they proceeded to say that it should be ok. We were called today because the doctor is now saying we are not covered. I called select health today and told her everything and she pulled that same doctor up and says it is an in-network provider. I pulled up the list of providers and the doctor was not on there. The customer service rep said that the info must not have been loaded up to the website yet but she could see it on her end. When I called a month ago for the same issue, the rep told me that they have an email from corporate stating that Advent (the hospital in my town) is in network and they are still uploading the doctors. I have been paying for 3 months and I still can't see what providers are available to me! My wife has to be screened for colon cancer, esophageal cancer and pancreatic cancer ever single year because she is high-risk. I need to be able to get her the appointments she needs and are part of my network when she needs it. I don't understand how an insurance company can take payments when we can't even use the product we are paying for

      Business Response

      Date: 03/19/2024

      March 19, 2024



      Attn: Resolutions Specialist
      Accredited Business Services
      Better Business Bureau Northwest

      RE: Complaint ID# ********

      Dear Resolutions Specialist,

      Thank you for the opportunity to respond to this complaint. The complainant suggests Select Health needs to finish adding all in-network providers to the online provider search.   
      As ******** is a new market with Select Health, the provider network is actively growing and it takes time to contract with providers. Select Health is actively working to get these providers displayed in the on-line directory. If any member needs help finding an in-network provider or setting up appointments they may contact our Advocates department.

      If the complainant would like to discuss this matter further, they may call ****** Services at ************ weekdays, from 7:00 a.m. to 8:00 p.m., and Saturdays, from 9:00 a.m. to 2:00 p.m. TTY/TDD users, please call 711.

      Sincerely,

      Select Health Appeals and Grievances

      Customer Answer

      Date: 03/19/2024

       
      Complaint: 21405960

      I am rejecting this response because:
      Nothing was done to remedy the issue. I spoke to the regional manager and he informed me that because select health is new to ******** and I won't have access to looking for providers unless I call a provider and ask if they are part of the network. Also, the provider we selected was in network but we were told the facility he works at is not. All I want is to be able to get health care when I need it. I pay over $700/ month and I shouldn't have to ask 3 people if I'm covered. 
      Sincerely,

      *****************

    • Initial Complaint

      Date:02/28/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought this home in June of 2023. The previous owners is *****************************. We continue to get mail from Select Health for ******* and ***************************. We have wrote not at address, return to sender, and continue to get this mail. I called their customer service, and they didn't care. They said they can't stop mail unless it is the customer changing the address. They told me to throw away the mail. I feel harassed since I receive mail multiple times per month from them.

      Business Response

      Date: 03/07/2024

      March 7, 2024



      Attn: Resolutions Specialist
      Accredited Business Services
      Better Business Bureau Northwest

      RE: Complaint ID# ********

      Dear Resolutions Specialist,

      Thank you for the opportunity to respond to this complaint. The complainant suggests Select Health is harassing them by sending communication meant for a previous homeowner.  

      In general, it is the responsibility of a member to update their address and other demographic information. However, Select Health was able to contact the policy holder and we have updated the mailing address. We apologize for any inconvenience the complainant experienced.

      If the complainant would like to discuss this matter further, they may call ****** Services at ************ weekdays, from 7:00 a.m. to 8:00 p.m., and Saturdays, from 9:00 a.m. to 2:00 p.m. TTY/TDD users, please call 711.

      Sincerely,

      Select Health Appeals and Grievances

    • Initial Complaint

      Date:02/25/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In 2023 and 2024 I received multiple physical therapy treatments at Intermountain Physical ************************** ****************, a facility that is in-network with Select Health. For 2023 I had 20 covered physical therapy appointments with no co-pay; for 2024 I had 20 covered physical therapy appointments with a $10 co-pay.After traditional physical therapy exercises exacerbated my condition and made the pain I experience on a daily basis much worse, the physical therapist suggested a different treatment approach, which I was open to trying. At no point did the physical therapist suggest or provide any documentation that this procedure might not be covered by my insurance, nor did I find any information in my policy that this procedure was not covered. I was never provided with a Good Faith ******** (GFE) to let me know what my out of pocket costs may be for this non-covered procedure, or any kind of estimate as to the out of pocket costs (this is a huge violation of my patient rights under the No Surprises Act). I did not know this procedure was not covered until Select Health denied all of my claims for these physical therapy appointments due to the non-covered CPT codes left me with huge bills that I'm not able to afford. I have contacted Select Health multiple times. The first time I spoke with a representative named ****** who initially seemed helpful and willing to work with me to find a solution. The last communication I received from this representative was a voicemail stating that Select Health refuses to pay for the non-covered codes and to contact the provider's office to ask for a write-off or a self-pay rate. I did so and the provider's reply was dismissive and full of gaslighting. So basically no one is willing to find a resolution to this situation, even though my patient rights were blatantly violated by not being provided an estimate of my out of pocket costs for something that wasn't covered.

      Business Response

      Date: 03/07/2024

      March 7, 2024



      Attn: Resolutions Specialist
      Accredited Business Services
      Better Business Bureau Northwest

      RE: Complaint ID# ********

      Dear Resolutions Specialist,

      Thank you for the opportunity to respond to this complaint. The complainant suggests Select Health is refusing to pay for services recommended by their provider.

      Services that are experimental and/or investigational are not covered. A recommendation, order, or referral from a provider or facility does not guarantee coverage by Select Health. The services in question are considered experimental and/or investigational. According to our records, the complainant has filed an appeal which is currently being reviewed. Once a determination has been made, we will respond to the member directly.

      If the complainant would like to discuss this matter further, they may call ****** Services at ************ weekdays, from 7:00 a.m. to 8:00 p.m., and Saturdays, from 9:00 a.m. to 2:00 p.m. TTY/TDD users, please call 711.

      Sincerely,

      SelectHealth Appeals and Grievances

    • Initial Complaint

      Date:02/21/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 2.20.24 I received letters informing me that my policy has been cancelled due to non payment. This payment was scheduled for 12.1.23. I called them and spoke with a representative on 2.20.24 to find out how a policy on automatic payments get cancelled without at least a phone call and no notice. She told me they did do that to me and she didn't know why. I asked for a manager/supervisor and was then put on hold for 20 plus minutes before hanging up without speaking to anybody else. I didn't have the ability to stay on hold any longer. My other issue is in 2 of these letters, I am told to pay a total of $270.52, my premium was only $212. I'm still trying to figure out why they did not contact me when my card declined to collect payment. I never had consistent access to the online portal and in November 2023 all access attempted failed. I was never able to access the online portal again and didn't have the time to call every time it didn't work. Without a call or physical paper mail I would have had no way of knowing this was happening.

      Business Response

      Date: 02/29/2024

      February 29, 2024



      Attn: Resolutions Specialist
      Accredited Business Services
      Better Business Bureau Northwest

      RE: Complaint ID# ********

      Dear Resolutions Specialist,

      Thank you for the opportunity to respond to this complaint. The complainant suggests Select Health cancelled their policy without any notification.

      The members policy was terminated due to non-payment of premium. Select Health is willing to work with the complainant to reinstate the policy back to the month of December 2023. The complainant has 30 days to contact our ************************** to make the necessary premium payment by credit card. 

      The complainant may call Premium Billing at ************ or ************.

      Sincerely,

      SelectHealth Appeals and Grievances

      Customer Answer

      Date: 02/29/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************************

    SelectHealth, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.