ComplaintsforHandyman Connection of Boise

• Initial Complaint

  02/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On Nov. 22, 2022, I hired a plumber through Handyman Connection to fix a drippy faucet in our upstairs bathroom. The plumber came out, completed his work, and -- as I was preparing to pay him -- water began gushing through the ceiling below where the work was done. He rushed upstairs, turned off the water and when he came downstairs apologized and said it was his fault as he had done something wrong. He said he had fixed the problem and so I did send in payment for $300 for the work. The next morning, when I opened the cabinet below the sink where he had worked, I found the pipes leaking and the area was flooded. This had never been leaking before he started the project. I immediately called Handyman Connection and told them I needed not only to hire a repair company for water damage, but also needed to hire another plumber to fix the original problem. Handyman Connection ultimately agreed to pay the $600 in repair for damages. However, they have not refunded the $300 I paid for their faulty work which I do not believe I should pay for. Especially since they have severed connection with the plumber who did the work and they accepted responsibility and acknowledged the work was faulty. I would like the $300 to be refunded. (I did end up paying another plumber $172 to do the work correctly and he said the fittings had not been attached right).I am attaching the bill from the other plumber (Meridian Plumbing) that notes the fittings had not been attached correctly, the bill from Ultra Clean (the company that did the repair work, to show you that damage was done as result of Handyman Connection), and the receipt from Handyman Connection for my payment of $300 on Nov. 22, 2022, which is the amount I would like refunded.

  

  Business response

  02/10/2023

  
  To whom it may concern,
       We were hired by *********************** to change out two faucets. We completed the work of changing out two faucets on 11/22/2022. I have included that invoice.  *********************** paid $300 for this work on 11/22/2022 with her ***** ***** then called on 11/23/2022 and notified us that she had found water under the sink. We tried to come back out immediately to fix it and she refused. She told us she had a different plumbing company coming out that following Monday 11/28/2022. I called ***** on 11/29/2022 after not hearing back from her to check in and make sure she was taken care of. The other plumbing company, Meridian Plumbing stated that the compressed fitting had not been compressed enough and therefore the hot side was leaking once the water was turned on. ***** had Meridian Plumbing change out the supply lines that we had installed (and she had supplied) to braided supply lines instead of fixing the current ones. During that call is when she informed me that she had called a water remediation company (UltraClean). The company UltraClean had set up fans to dry out the area. They did not have to cut out any drywall or any other remediation work. UltraClean set up two fans and left them there. UltraClean then reported that when they came back everything was dry and no other mitigation had to occur. We took responsibility for that leak and paid ***** for the water mitigation invoice from UltraClean. We paid *********************** $662.50 with check number #**** on 12/18/2022 and she cashed that check on 12/21/2022. We should not have to refund the $300 for the work that we did complete, and would have immediately fixed it had she allowed us to. She chose to hire a different plumbing company, she chose to have the supply lines changed out instead of tightening the loose ones and therefore is responsible to pay for that invoice.
  Please let me know if you have any questions. Thank you. 
  ***************************
  ************
  *******************************************************
  
  

  Customer response

  02/10/2023

   
  Complaint: 19381601
  
  I am rejecting this response because:

  First, to correct the work completed: It was to change out one faucet. The original request was two faucets but the plumber felt the other faucet would not be able to be changed out because of the configuration of the counter. We agreed he would only change out the one faucet at that time. There was nothing wrong with the actual materials - the problem was in the plumber's labor. Because he installed it in a faulty manner, it caused damage to the house and I was left with a leaking pipe all night. 

  Yes, Handyman Connection did offer to send the plumber back to fix the situation but he had already been at my house THREE times for that one simple job and after the damage was done, I told Handyman Connection I could not let him back to do any more work. I think the fact that Handyman Connection also apparently lost confidence in the plumber and stopped working with him after this incident validates my concern. I think because the work was not done correctly, and subsequently created damage means I did not receive the services I paid for and should be reimbursed. This is poor customer service and certainly not what I was led to believe would happen after several phone calls with the company. I was assured they would "make things right."

  
  Sincerely,
  
  ***********************

• Initial Complaint

  09/09/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Initial invoice for deck repair work agreed upon 7/1/2022 for both labor & material $7,248.71 and paid 40% $2,584.57. Had to pull the unqualified contractor off the job and send someone else. There was a revision to the original agreed upon invoice on 7/23/2022 and additional paid towards material (?) and to date the work is still incomplete missing railings in a 55 and older community creating a huge safety issue. Handyman Connection has revised their invoice to over $10,000 demanding money towards the uncompleted project. Currently, I have to find another contractor to complete the work and many are reluctant to follow behind a project someone else left partially completed. Help!! They should finish the job as specified on the original invoice + additional labor for the stone work on steps. I paid for the stone labor is an additional $300.

  

  Business response

  09/28/2022

  Hello, ***** hired us to: Demo and dispose of carpet and decking material on front deck, stairs and back entry, cover 4 metal posts with LP SmartSide trim, install Trex like material decking on front deck, stairs and back entry ***price may change if
  we need to add joists to make deck sturdier for Trex like material decking***, install siding and trim around the sides of front deck, stair faces and back entry, install vinyl railings on front deck, stairs and back entry. The materials included with original estimate: Siding, trim, vinyl railing, screws, decking. Once our Craftsman ****** took the decking material off, we discovered that the deck had to have the the joists repaired and replaced in order to make the deck sturdy enough for the Trex like material decking. We then sent ****, one of our senior Craftsman to help and he took over the project. He not only repaired and replaced the joists but also raised the deck for ***** because she requested to not have an edge from the deck into her front door. She also added work for ****, ie: painting. We have increased the original labor estimate to include this extra work in labor price and materials. We notified ***** that the price may change verbally, since the beginning as well as in writing on the estimates. When ***** refused to pay for the extra materials that have been used on her deck, **** refused to go back to finish the work until she agreed to pay. We have explained to her that she is responsible to pay for all of the extra work added and the materials that have been used on her deck. Once she agrees to this and makes a payment to bring her account current, then **** will go back to finish the project. I have even offered to have ***** come in to our office and discuss her options and to look at the materials receipts that prove what materials we have paid for and used on her project but she has yet to come in. 

  Customer response

  10/12/2022

  On 6/27/2022, I agreed to have Handyman Connection complete deck work as per attached invoice. The scope of work is indicated on invoice dated 7/1/2022 including a change order for steps with a payment towards materials of $2564.57.

   Handyman Connection sent a father/daughter team who was completely unqualified leaving not only a deck needing to be deconstructed, but many ***** nails and materials stroon around the property. I cannot emphasize enough, I live in a senior park and share my space with the common area creating a hazardous situation. You can see some of the work in the pictures provided. 

   Handyman Connection sent ******************* who was supposed to deconstruct the work and complete per Invoice 7/23/2022. Although I did pay for materials, I also paid $1,000 for as a progress payment hoping this would have a completion date?

   **** walked off the job leaving it incomplete and without railings, front steps attached or completed per code. The deck and railless back stairs were a mess. The trek on the deck was ok along with the back stairs. Railing, stairs nor was the lattice work as shown on the invoice. **** said he wasnt going to return.

   I hired Fence Pro Idaho on 9/1`2/2022  to complete the lattice work for $1,071.00 which took 3 days.  I also hired R.D. Handyman Service LLC to complete the deck for $2,084.02. (invoices attached. Handyman Connection is now trying to charge $10,162.24 for work they never shouldve agreed to do with inexperienced help. 

   The only reason I chose HC is the start date. I received 3 additional bids, but due to scheduling, wouldnt be able to start until late June. I have a mother with dementia to take care of out of state and this not only was a personal hassle, but caused great stress. This has been the worst experience dealing with a contractor Ive ever experienced and Ive owned property since the 80s. Hiring HC has been a stressful costly mistake.

   

  Invoice dated 7/23//2022 is the last invoice I approved showing a balance of $5,984.14 less a $1,000.00 progress payment and minus the work never performed. 

  Customer response

  10/27/2022

  To whom it may concern:

   

  This is to inform the BBB the case between Handyman Connection and myself has been resolved as of 10/26/2022. 

   

  Your time and consideration regarding this complaint has been greatly appreciated and without the assistance of the BBB, this would've been unresolved.

   

  *******************

• Initial Complaint

  07/01/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Job # ******-******/& **** (Fence/Gate repair not included in complaint Deposit was made for project on 3/27/2021 Initial est. was for labor only - no materials were included Project was to start the first part of April and to take 1 week with possible day in the 2nd week Final cost of the project was $6,707.07 Interior painting was never completed as specified in the estimate Hardwood floor repair unacceptable Baseboard & 1/4 round not replaced around fireplace after painting After the first week, handyman called in sick for a week, which caused delay listing the house for sale. He returned the following week, then went on vacation leaving leaving the job incomplete and the hardwood floor repair unacceptable! Also new damage was done to the front entry which was discovered after the man left for vacation. Cost of hiring someone to finish the job & lost income from sale was $1,837.43. (Painting $140.00; wood floor & baseboard/1/4 round repair $697.43; lost income from sale).

  

  Business response

  08/06/2021

  At Handyman Connection we stand by our 1 year guarantee. We are sorry that we were not able to make you a satisfied customer and we would have tried to if given the chance. We were made aware that there were items that you were not happy with on May 10, 2021. We immediately, on the same day of May 10, 2021, offered to schedule *** to meet you at the property on May 17, 2021 to discuss and fix the items that you were not happy with. You declined that appointment and notifed us that you had already “made arrangements to have repairs and/or replacement of storm door, repair of door frame & other paint touch ups done this week so I can meet the date the property is to be listed for sale.” “My repairman said repairs would be about $200 for labor & paint & pneumatic door close mechanism & hinge(s) unless he has to replace the whole storm door.”You later informed us that the storm door had been covered by your insurance because the damage had been caused by the wind and not our Craftsman ***. In regards to the wood floor and baseboard, *** intially recommended that the entire flooring be repaired but you approved him to only do a single 1’ x 3” small section of the flooring instead and that is what he completed. *** was not able to repair the baseboard next to the fireplace because there was no baseboard next to the  fireplace to repair. Also, we were told that you were not able to wait until the 17th for *** because you had to meet your deadline and list your home for sale. Our research shows that you did not list your home until June 3, 2021. Your other repairman did not finish the repairs until May 17th  and May 18th 2021. This would have allowed us ample time to meet with you on May 17th and address the issues you expressed to us. In regards to the loss of income from the sale, records show that you accepted a full price offer of $379,900 on June 5, 2021 which is the amount you listed the home for sale. The home closed on July 7, 2021 and show that you did not have to give any type of closing credits to your buyers. We are not seeing where you lost any income on the sale of your home to justify your demand of a billing adjustment. We understand the frustrations that sometimes follow when dealing with home repairs but Handyman Connection fullfilled the scope of work that was charged for and paid for by you the customer.

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