Business ProfileforHeritage Reflections

On 11/20/21 we ordered a Hutch and 2 benches from Heritage Reflections (total due $9,060). We paid 1/2 ($4,530) down and were told that the pieces would arrive in ***** weeks. On 4/23/22 we called for status and were told the hutch is due to arrive by 5/10 but they did not have a status on the 2 benches. On 5/19/22 we got a call that the benches were in and we picked them up the same day and paid $1,920. On 6/8/22 we called for status on the hutch and they said they would call us back with a status, we received no call back. On 6/15/22 we called and talked to *****. She said she would call the "builder". We did not get a call back, so on 6/16/22 we called and talked to ***** again and she said she got a fax from the builder and she was going to call the "finisher" to get status. Again, no call back from *****. On 6/20/22 We called and talked to ***** and she said she has not heard from the finisher. She said she will call them again and that she would call us. She called back and said she got off the phone with the BUILDER and they are sending to the FINISHER by the end of the week even though she led us to believe that it was at the finisher in June. She said they are expecting a truck to deliver the first or second week of August. The benches do us no good without the hutch and are still sealed and unused. We would like to return the benches for full refund and a full refund for the hutch we never received.