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Business Profile

Ceramic Tile Contractors

Linear Home Improvements LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ceramic Tile Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/06/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Sept 27, 2023, Linear Home Improvements (LHI) sent me an invoice agreement to build a 2 story addition at **********************************************************. *************************** needed me to make 3 installment payments from the invoice dated Sept 27, 2023: Check # *** on August 23, 2023 for $7,500.00 for construction permit, equipment, fuel & time both for entire project; Check # *** for $25,000.00 on September 29, 2023 for lumber package to be delivered to site on October 2, 2023; Check # *** for $10,00.00 on November 3, 2023 for extra materials to jack up the existing house. I also paid a past due port-a-potty bill that I was unaware of and that he demanded I pay $1,068,75. As of 5.31.24, LHI failed to complete what our agreement stated. *** wont refund me for the job because owner *************************** doesnt have it. There are no receipts for materials, and no evidence of the work paid for was allocated correctly to the work done. Also, the work started will need to be corrected as a result of LHI walking off the site. Therefore, I believe *************************** spent the money personally on flight school he is attending, his upcoming wedding in 2024, his kids gymnastics, etc. What LHI did: dug some holes, removed 2 trees and left debris everywhere, purchased some footings which are randomly laying all over the property. In the process, LHI damaged the roof, destroyed the shed, and compromised the existing structures foundation and left the property outside an unsafe disaster zone including a tree that has been deemed a hazard risk by tree professionals. The original project that our agreement stated has not been completed by Linear Home Improvements. The project all in cost is $89,518.00, I have paid $43,568.75. The contractor out of the blue told me to pay him more money in May 2024 ($140,000) to continue the job otherwise he stated our business is done and we would part ways. This is unacceptable and needs to be made right by LHI.

Linear Home Improvements LLC is NOT a BBB Accredited Business.

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