Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Pest Control Services

Mountain View Spraying Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pest Control Services.

Complaints

This profile includes complaints for Mountain View Spraying Service's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Mountain View Spraying Service has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/05/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 31st I received a text that Mt View tech would be at my home on April 1 to spray. I called and said I would arrive that a.m. to unlock gate. When I arrived they had placed a flag and note that they were there. I called tech, he said he jumped the fence to spray. I asked about ground spray for weeds, he said since ***** would be back later in week as temperatures would be warmer. About 1.5 weeks later, I arrived at the home again and noticed weeds. Called office and rep stated I am not signed up for weed control on bare ground or lawn. If I am not signed up then why am I being invoiced and why does my initial request last year show that I signed up? No one was given permission to jump a fence, they were instructed to wait for my arrival to unlock gate and if I'm not suppose to be receiving services then I want a refund and apology. The rep on April 1st didn't state I did not have services. The rep I called on April 8th stated I did not have services.

      Business Response

      Date: 06/29/2023

      Good morning.  I apologize that this complaint has not been addressed earlier.  The email you sent it to is a personal email and was in a spam folder and until he BBB called, we were not aware of the complaint nor the email.  It was also sent to my husband who has been deceased since 2020.  I will call the BBB to update our information for their records.

      **************** is correct in her recollection as per my attached text messages.  The spray tech did call her and she was happy with the resolution that the back was indeed sprayed and yes, he did jump the fence, we called and told her that ourselves.  I also sent a text per the attached and asked her to call me if there were further issues.  She had the owners direct cell number and never reached out to me again. Her attachments show that she did not in fact, sign up for the bare ground control services (located under miscellaneous recommendations) she mentioned when calling our office. She signed up for a tree app and a lawn app. I do believe that should have been explained to her better by our customer ********************** rep and we could have got her a new estimate for those additional services.  This has shown me where we need to do additional training.   However, she did receive the services she signed up for and had no issue until she did not want to pay her bill.  When called to make her aware her account was past due she was rude to our rep and said she was not paying.  Standard procedure is to send out a pre-collections letter.  She then left a voicemail for me over the weekend.  When I called her back she hung up on me as seen in the attachment.  How is one to remedy a situation if a customer refuses communication? 

      **************** has paid her bill in full at this time.

      Also, I was just received her voicemail on Monday 6.26.23.  I returned the call on 6.27.23 per the above screenshot and today is only 6.29.23.  She filed a complaint PRIOR (6.6.23) to even trying to reconcile with company management. 

      I appreciate the opportunity to share our side of the story and provide screen shots of calls and texts.

       

      Thank you,

       

      ****************************

      President, Mountain View Spraying Service

      Customer Answer

      Date: 07/15/2023

       
      Complaint: 20146789

      I am accepting their inaccurate explanation just to get my last word in.  FIRST OF ALL I DID NOT REFUSE TO PAY MY INVOICES.  I simply said IF YOU STATED THAT I DID NOT HAVE THE SERVICE THEN WHY SHOULD I PAY.....it was more of the point of the situation, that YES, your staff needs training.   

      DO NOT EVER SAY THAT I DO NOT PAY MY BILLS.  That was an outright lie.   I WAS NOT HAPPY IN THE SERVICE OF APRIL AS THERE WAS NO FLAG INDICATING YOU CAME BACK BECAUSE OF THE WINDY DAY, and YES the weeds were sprouting and not wilted over.  DO NOT SAY I WAS HAPPY.  

      Now I accept their apology.  CASE CLOSED. 


      Sincerely,

      *************************

      Customer Answer

      Date: 07/18/2023

      This is regarding Mt. View Spraying, I sent my last opinion and please close the case.  I'm done. 

    Mountain View Spraying Service is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.