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Business Profile

Credit Union

Westmark Credit Union

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Union.

Complaints

This profile includes complaints for Westmark Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

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Westmark Credit Union has 14 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/02/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      As required by law, I recieve a mortgage statement each month from Westmark credit union. However, the statement indicates that my principle payments are not being credited properly to my account. The statements do not include information that is required by 12CFR1026.41. They are breaking the law.

    • Initial Complaint

      Date:07/30/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Westmark Credit Union let charges go through on *************************************** checking account that was unusual and repetitive for more than a year even after the *** for **** had told them **** had Alzheimer's disease and wasn't even living in her own home .. the charge was always $69. a month .. then they started taking out $69. twice a month ... and the charges were from a questionable source which should have triggered a call or letter to *********************** or her ***. They said because the party had the routing and checking account number that they were not responsible

    • Initial Complaint

      Date:04/18/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a car loan through Westmark. I fell behind on my payment called them 4/4/24 11:45 am. Spoke to ***** told her car was in the shop if your going to repo it go head to the shop. She said let me speak to my supervisor and see what we can do. Came back on phone said I had till the 19th of April to pay *******. and I could keep my car. I got the ****** in repairs done , got my car back Friday. On Monday I got new tires ******* put on thinking I was getting to keep my car. Came home Wednesday night 4/17/24 at 11ish a tow truck came and repoed my vehicle. I said no Westmark gave me till Friday the 19th to pay it. He said you'll have to call them tomorrow I need take it. I called Westmark this morning 4/18/24 at 9:00 am asked why they repoed it when they gave me a payment arrangement for the 19th. ***** says the repo order was still out we thought it'd still be in the shop on Friday the 19th. I said I'll come down today pay my back and tow fees she tells me no id have pay loan in full ******. I feel they were just waiting for the repairs to be done to come take it. Because I told them before the arrangement go to the shop and take it. I asked to be emailed a copy of the payment arrangement and got told no I can't have it unless I supeon it through court. I want my car back or cost of repairs and tires I just had done they broke an arrangement they offered and set up...

    Westmark Credit Union is NOT a BBB Accredited Business.

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