Business ProfileforBish's RV, Inc.

Bought new ************** than a year ago. The service department didnt seem to know much about how the different components worked. I talked to them twice about no hot water and they just laughed saying that it was as good as I could expect. I almost believed them, even though Ive owned 3 airstreams and Im not a newbie. I finally called the company who makes the hot water system, while I was on a **** mile road trip. They talked me through resetting the system, which was very easy and it has been fine ever since. Ive had to trouble shoot on my own for various other components as well. Recently I received a recall notice regarding the necessity of installing cables to hold the lithium battery so as to prevent catastrophic fires. It took over a month for the part to finally arrive at dealer and I had to reschedule the appointment 4 times to accommodate the slowness. When I made the appointment I was told that it would take an hour and a half. I told them Id be waiting because I lived over 40 miles away. I scheduled at 10 am. They neglected to tell me that they all take lunch from ****, company policy. So when I came back from walking around the dumpy little town where dealer is located, no one was there who could tell me anything because it was 12:30 and they still hadnt finished the work. When they finally returned from lunch I was told by the tech it would take at least another hour and a half and while Im writing this they texted to let me know it would be longer. I let them know they shouldve communicated clearly about their lunch break and that I wouldve been better off leaving my van if I didnt want to wait around all day with nothing to do. They seem to simply not care and think its no big deal to make a customer wait the entire day. Its the worst customer service Ive gotten anywhere. If there had been another dealer in the area I wouldve purchased my $210.000 van anywhere else. They are very good at making excuses & gaslighting the customer.