Business ProfileforLux Mobile Inc.
Current Alerts For This Business
On July 9, 2018, BBB recognized a pattern of complaints from consumers regarding product and customer service issues.
Complaints allege consumers purchased a battery phone case from the company and shortly after purchase, the battery phone case stopped working. When consumers contact the company they experienced difficulty in receiving a replacement and/or refund or the company is altogether unresponsive.
On September 19, 2018, Lux Mobile responded to BBB with the following statement.
"Lux Mobile Replaces for FREE any manufacturer defects that occur. These defects are listed in our policy https://luxmobile.us/pages/returns. Out of all our customers, this rate is very low at 2-3% from all the data we have gathered.
The best way to contact us is directly at https://luxmobile.us/community/contact. We have 24/7 Email support alongside phone support.
When dealing with electronic items there are always potential issues that come in a small number of cases and for that we are here to help."
On December 19, 2018, BBB found Lux Mobile was not responding to complaints filed with BBB.
On May 31, 2019, the business committed to respond to complaints again.
At-a-glance
Related Categories
Business Details
- Location of This Business
- 10450 N Airport Rd, Hayden, ID 83835-9742
- BBB File Opened:
- 5/31/2018
- Business Started:
- 9/6/2017
- Business Started Locally:
- 9/6/2017
- Business Incorporated:
- 9/6/2017
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
Customer Complaints
2 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
02/28/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
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