Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/21/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company *** Next Day Working Capital, Express Capital, Reachout Capital, etc violate the CAN SPAM act by using automated tools to send unsolicited messages through website forms. Further, they do NOT honor unsubscribe requests, whether made online or directly to their registered agent ***** *******: ****************************************************.

• Initial Complaint

  Date:12/31/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********************* continues to harass me and fill out a contact form on our website. I am not interested in your services. I am not interested in taking out a loan. I would never work with your company even if you were legitimate stop contacting me or else I will pursue legal action.

  Business Response

  Date: 01/11/2024

  Our marketing is 100% legal. If this customer would like to never receive marketing from us again all he needed to do was click on the unsubscribe link and put in his website domain (not email address) and we will be happy to remove him immediately. Otherwise, we have no way of knowing who this person even is. Our unsubscribe process is simple and only takes about 5 seconds to complete. Not sure what the problem is. 

• Initial Complaint

  Date:03/15/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  'Business' uses online contact forms to spam organizations. I am on the executive board of a NON-PROFIT, not a business. There is absolutely no reason for this 'business' to be contacting me. It seems that this is similar to other complaints about the same 'business'. As they say in their multiple snarky responses, they clearly indicate that it is advertising and there is a link to unsubscribe. Why should I have to unsubscribe from this c*** I never asked for in the first place? Why are you sending irrelevant spammy messages to non-profits? Why does the email address used to fill the form not have the same domain as your 'business'? This reeks of predatory practices. Go F yourselves Desired resolution - 'business' ceases operations

  Business Response

  Date: 03/16/2023

  Our marketing is legal and clearly marked as advertisement. We offer a one click unsubscribe that will stop any further attempts to contact them in any way. Additionally,  you should note that we provide funding to non-profits all over *****************. Between the misstatements and the ugly language used by this customer I think that speaks volumes for the real issue here. 

  Customer Answer

  Date: 03/16/2023

   
  Complaint: 19599597
  
  I am rejecting this response because:

  They know full well that what they are doing is wrong, and have responded the same way to multiple complaints. Let's distinguish 'legal' from 'right' OK - nobody wants their inboxes filled with spam. I agree there is an unsubscribe link and it is clearly marked as advertising, as stated in my original complaint. The fact is, I didn't subscribe to this content in the first place, and should not be receiving it. This is poor marketing practices, our organization would not even remotely benefit from these services, and this is just blatant, untargeted spam. I think the repeated snarky responses to the multitude of complaints also speaks volumes. If this were all above level, people wouldn't be complaining about it, right? And I'll use whatever vulgar language I **** well please, because I think you are scum. Don't do business with this company.

  
  Sincerely 

• Initial Complaint

  Date:09/28/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  These criminals keep violating the CAN-SPAM Act by spamming our business web site 2 to 6 times per day. They are spamming the forms on our web site so there is no unsubscribe option, however, we have contacted them directly on many occasions.They do not answer their phone or respond to email. I suspect they are a complete scam. Numerous times we have have asked to be removed from their lists and for them to cease and desist.They are scum.

  Business Response

  Date: 09/29/2022

  If you look at the customers complaint they submitted a copy of the advertisement they received from us. It clearly states this is an advertisement and provides a one click unsubscribe link. Additionally, any claims to our company marketing to them multiple times per day is simply not true. We marketing program doesn't allow or have those possibilities. If this customer would like to provide me with their DOMAIN (not email address) I will be more than happy to remove them myself. 

  Customer Answer

  Date: 09/29/2022

   
  Complaint: 18141651
  
  I am rejecting this response because:

   

  1, Advertising can only be done on space they have contracted for, our web site forms do not constitute advertising space.

  2, We have not given them permission to email us. 
  

  3, We have not given them permission to spam our web site forms.
  

  4, There may be a link with text saying, "unsubscribe", however, as per internet safety standards we do not click the links in SPAM. 
  
  5, The so called, "business", sends email from an email that is different from their web site url -  a know spam technique.
  6, The alleged, "business", uses a series of different email addresses so they can get past spam filters. 
  7, They spam web site forms so they can get past email spam filters.

  
  The business does spam our forms multiple times per day.
  

  I have contacted this business many times to be removed from their lists, they have ignored my requests - this is a violation of CAN-SPAM.
  
  
  
  Sincerely,

  
  
  ******************

  Business Response

  Date: 10/04/2022

  Once again this customer is clearly confused about the facts. We do NOT email anybody. There is a big difference between contacting a company via their CONTACT US PAGE and spamming their email. We offer a one click removal system, but it the customer isn't willing to click on the link then we aren't aware they want to be removed. I have offered multiple times to remove the customer myself if they will just provide their domain and yet they aren't willing to do that either. Finally, they statement they we send them marketing messages multiple times a day is just factually a lie. Our system doesn't even allow that. In conclusion, we still remain ready and willing to remove this customer if they want to provide me their domain or click on the unsubscribe link. Their choice. Otherwise, they will absolutely continue to get marketing material from us. 

  Customer Answer

  Date: 10/06/2022

   
  Complaint: 18141651
  
  I am rejecting this response because:

   

  1, the business is lying. 

  2, the business is pretending I'm am complaining about email spam, while it is clear in my communication that I am talking about website form spam - which is also prohibited by CAN-SPAM laws.
  3, the business keeps spamming my website forms

  4, I have contacted the business directly via email and via telephone to request removal from their lists.
  5, to protect our web site security, we will never click links a spam emails or spam form fills. 

  6, the business continues to tell lies in their responses to the BBB.

  7, the business uses a variety of email and url aliases to communicate and spam with, a clear sign they are spammers

  8, the business continues to spam our web forms.

  
  Sincerely,
  
  ******************

• Initial Complaint

  Date:09/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company engages in spam practices submitting the contact form on my website as much as several times in a given day. They are using illegal practices to have automated robots submit the contact form on my website.

  Business Response

  Date: 09/08/2022

  Not sure why we are going back and forth here. The marketing that we do is 100% legal. All our marketing is clearly market "advertisement" and provides an easy 5 second permanent removal process. Just because a customer doesn't like a certain type of marketing doesn't make it illegal. We provide much needed working capital to businesses throughout ***************** and ******. Most of those clients wouldn't even know this type of lending was available if it weren't for our marketing. However, for those not interested in our services or receiving marketing from us they can be permanently removed from all future marketing almost immediately by FOLLOWING 1 simple instruction. 

• Initial Complaint

  Date:09/02/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My business website continues to receive inquiries submissions who states they work for express capital and who tries to sell services. They are abusing the feature on my website and the contact is unwanted.

  Business Response

  Date: 08/28/2022

  Thank you for providing the message along with a copy of the email.  We are NOT the company sending this to you.  *********** sending this to you is located at ************************************************************************* ************* **********************************.  Their contact information came from the website domain that is listed on the message that you attached.

   

  We are Express Capital, operating out of *******, **. Our website is ExpressCapital.com.  We have no affiliation with that company.  Please file the complaint under the correct company.  Thank you,

   

  ***********************

  Express Capital Funding, Inc

  President

  Business Response

  Date: 09/07/2022

  All our advertisement is clearly posted as advertisement and provides all recipients with the opportunity to be permanently removed from any further marketing by simply clicking a button. It would appears this client chose to contact you directly without actually asking to be removed. The process takes less than 10 seconds and removes them immediately.  We are in full compliance with all state and federal laws and gain nothing from marketing to businesses that have expressed interest for us to cease all communication with them. We take the removal process very serious. I'm very sorry this person feels that way they do and we would be more than happy to remove them ourselves. 

  Customer Answer

  Date: 09/12/2022

   
  Complaint: 17785293
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

   

   

  I have never contacted your business. Your business like I said is abusing my contact me page on my business website every week for advertisement purposes. I should not have to contact you directly for whatever spam messages you are sending me to tell you to stop. I do not want to risk getting a virus on my computer or risking my website. 

  Business Response

  Date: 09/16/2022

  Our marketing makes is very clear this is marketing and allows for 1 click removal. Additional in my previous response I offered to personally remove this client from our list. However, without the client providing the domain or domains they want removed I can't help them. If the client is only interested in complaining and not actually following simple instructions for removal they should expect to continue to receive marketing from us. Once again I'm more than happy to remove this company for and and all future marketing if they want to provide me their company domain or they can simply visit www.expresscapitalcorp.com/unsubscribe and do it themselves. 

  Customer Answer

  Date: 09/21/2022

   
  Complaint: 17785293
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************
  

  i know nothing about your business and you should not be harassing peoples via their contact information page for marketing purposes. It clearly states the reason to contact me. I never signed up for marketing so once again stop marketing and harassing me.  
  

  it needs to be clear that your business is  targeting and harassing random people and if it continues I will escalate this issue and make it a legal matter. I do not want to be contact and I should not have to give a domain. That proves your bogus company is harassing random individuals . 
  

  please do not contact my business through my contact page again.