Business ProfileforTed Dumont HVAC

I made an appointment on 4/16 for 3:00 on 4/17. On the day of my appointment, I received a VM at 3:48 from a tech telling me "Im finishing up and then I'll be on my way. If you need to reschedule, call me back." Since I didn't need to reschedule and was already waiting, I did not call back. I then received another VM at 4:03 from another tech saying "I'm in the area, just finished up another job and then I can stop by." Again, no request for a call back. Then, at 4:12, I received a second call from the first tech (still following? Because at this point, I had no idea who was coming out), stating that he was not going to make it out due to traffic in downtown ***** and that I should *************** to reschedule. I called the main number twice, my husband called and left a message, and then I called a third time before someone answered. I was informed "the tech were unable to make contact with you so we canceled your job and moved on to the next." I informed the person on the phone that this was unacceptable. If a person makes an appointment at their doctors, the doctor doesn't call thirty minutes before the appointment to see if the patient is still coming. Procedures and communication are certainly not Dumont's strengths. Unfortunately, I cannot comment on the actual HVAC service because we never got to that point. I called a competitor who came out within the hour for diagnostics and also provided a s with emergency ACs to cool our home so that my three young children could sleep in their own beds tonight.

*******, we had two technicians try multiple times to contact you to confirm the appointment. After the technicians were unable to make contact, they were redirected to other calls. Your call was temporarily put on hold until we could confirm someone would be home. It was not cancelled. As a small company, this communication is necessary to ensure we are being as efficient as possible with our technicians. I received your husbands message and your missed calls. The phones were very busy yesterday afternoon and I was tied up on the other line with customers. I try to get back to everyone as quickly as possible. We were willing to send a tech out or reschedule for the next day but using profanities and anger is not an acceptable method of resolution. We are sorry you found our attempts to communicate and service unacceptable.