Reviews

Review Details

• Review fromRachel B

  Date: 07/31/2025

  1 star
  Our experience with DJW Property Management in *****, ** was extremely frustrating. When we tried to speak with staff about our final out statement and questionable charges, they refused to communicate over the phone. Instead of having a simple conversation to explain the charges, we were shut out completely and told that all communication must be done in writing via email.This rigid and dismissive approach fractured a relationship that we had worked hard to maintain. We were tenants who always paid on time, handled minor repairs ourselves, and made sure our relationship with the owner/property manager was respectful and professional. Despite that, DJW treated us with indifference and made no effort to resolve concerns in a human, courteous way.After this experience, we looked them up on the Better Business Bureau and found they have a D rating, due to a pattern of unresolved complaints. That speaks volumes.I strongly caution others against working with this company if you value respectful treatment, transparency, and basic customer service.

  DJW Property Management, Inc.

  Date: 08/01/2025

  DJW assumed management of the property on May 14, 2025, while the tenant was still residing at the residence.On June 1, the tenant submitted a notice of intent to vacate effective June ***** a result, there was only a brief period of interaction between our office and the tenant. A review of our communication records shows that no complaints or disputes were submitted by the tenant during their tenancy. In accordance with Idaho Code, a final statement was issued on July 30, within the required 30-day period. This statement detailed a balance due, which we believe prompted the tenants negative review. The charges reflected in the final statement stem from substantial damage and extensive cleaning needed to return the property to a rent-ready condition, excluding normal wear and tear.After receiving the final statement, the tenant contacted our office to dispute the charges. As per company policy, all communications regarding final statements must be submitted in writing, which was respectfully communicated to the tenant. Upon receiving the tenants written dispute on July 31, our office promptly reviewed and responded to all concerns raised that same day. We are currently in the process of addressing their follow-up email, which was just received yesterday.

• Review fromEmily S

  Date: 12/27/2024

  1 star
  Crooks, absolute horrible people! Charged me and my roommate ***** each for cleaning fees and other fees when they didnt even use the money! They have horrible service, cant even answer a phone call. Never saw the property manager once. DO NOT DO SERVICE WITH THESE AWFUL PEOPLE. They will cheat you out of your money and keep charging you.

  DJW Property Management, Inc.

  Date: 12/30/2024

  This tenant is disgruntled because they chose to break their lease agreement, for which they incurred penalties, such as lease break fees and forfeiture of the security deposit. Since these tenants forfeited their deposit, they were required to leave the property in rent ready condition, less normal wear and tear, as outlined in the lease agreement. Once the tenants vacated a final move out inspection was completed, which the tenants chose not the be present for, and it was documented the tenants failed return all keys,complete the necessary cleaning, carpet cleaning and repairs, above normal wear and tear; therefore, these issues were addressed at tenant expense, as stipulated in the lease agreement. The tenants were then sent a final statement showing their balance owed for the completed work, which they chose not to pay within the allotted time; thus, their account was sent to collections, which incurred additional fees, again as outlined in the lease agreement and on stated on the final statement. Finally, as was explained to this tenant, all communications regarding final statements are handled in writing, per policy.DJW cannot be found at fault for this tenants flagrant disregard and failure to adhere to the terms of lease agreement.
  
  Thank you.
  DJW PROPERTY MANAGEMENT

• Review fromKevin W

  Date: 05/29/2024

  1 star
  I cannot begin to tell you how poorly I think of DJW. As a landlord, we were looking for a reputable company to manage our home. However, from the start, we were hit with bogus monthly excess fees that I had to contact them about, only to get a whoops, dont know how that got there response every month.We decided to switch management companies after this was a consistent problem, only to not get the tenants full deposit back. The tenant is still in the home and DJW claimed that the move out fee of $125 and the fully refundable pet deposit of $400 was theirs to keep. Mind you, if the house was fine whenever the tenants did decide to move out, wed be on the hook for that. Were now in the process of legal proceedings to get the tennants deposit back.If you value your money, your sanity, or your time, dont even consider for a half second using this shady company.

  DJW Property Management, Inc.

  Date: 05/30/2024

  The owner inquired about our services in March 2023 and during their inquiry a copy of the management agreement was emailed to them for review; within the management agreement it clearly discloses DJW charges 8% of the gross monthly income and each fee that is retained by DJW Property Management. When DJW transferred the security deposit funds directly to the owner, it prompted him to request the $400 nonrefundable pet deposit and move out fee, which DJW reminded the owner, that per the terms of the management agreement which he signed and agreed to adhere to, states late charges, tenant application fees, non-sufficient fund bank fees, move-out inspection fees, administrative fees, non-payment delivery notice fees, non-refundable deposits, & termination fees, if any, collected by the Agent from tenant are considered compensation for Agents efforts. If this owner chose to endorse the management agreement without thoroughly reading the terms of the agreement, then DJW cannot be held liable for this owners negligence; however,  in effort to part ways amicably, we agreed to release the $400 non-refundable pet deposit back to the owner, with the understanding that he is in no way correct, since the management agreement is clear that we retain the non-refundable fee
  Thank You
  DJW Property Management

• Review fromJosie M

  Date: 11/10/2023

  5 stars
  **** was so nice and considerate. She was quick and efficient and helped me address all of my concerns. Overall Id feel comfortable going to her with any problems I have moving forward. 10/10 experience.

• Review fromErin S

  Date: 09/17/2023

  1 star
  ZERO STARS!! Do not rent from this company. They are not accommodating nor understanding. Their communication is terrible. For how much they charge for rent, their customer service is TERRIBLE. I would not tell my enemy to rent from DJW. I was a wonderful tenant and caused no issues but the minute I needed some accommodation for my situation, they threw the lease in my face and did not listen to my needs.

  DJW Property Management, Inc.

  Date: 09/22/2023

  DJW is a reputable leader within the industry, who treats all their clients and tenants with courtesy and respect. This tenant is disgruntled for charges they incurred on their account for failure to address cleaning and repairs, considered above normal wear and tear, which was documented during our move out inspection and backed by photo evidence. This tenant also failed to follow the move out procedure, specifically outlined in the lease agreement. Although we understand tenants may have individual circumstances arise, we are required to treat all tenants equal, per Federal Law; therefore, we are not able to deviate from our policies and procedures,unless a tenants request meets reasonable accommodation requirements. It should be noted, this tenants request did not qualify as a reasonable accommodation request. Furthermore, rent amounts are dictated by the current market;therefore, any rent amounts enforced were approved by the owner and within fair market value.
  
  Thank you,
  DJW Property Management

• Review fromKaitlin P

  Date: 09/26/2022

  5 stars
  I had a great experience! Everyone who helped was super friendly!