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Business Profile

Health Products

Nerve Renew
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/20/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought two jars of Nerve Renew in the past 45 days. I didn't open either one, tried an open jar from my daughter. I didn't care for the texture of the cream, and asked to return both jars for a refund of $55.04. I got an email saying they'd only refund for one month, even though I never signed up for a subscription.

    Business Response

    Date: 01/03/2025

    The customer was unaware that they had signed up for a subscription plan. As a result, we honored our guarantee and allowed them to return both containers for a full refund. We are currently waiting for the products to be returned

  • Initial Complaint

    Date:11/15/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They are now operating under Nerve recovery max / AzuraBal8886322690 /Azura Vital Balance and tricking American Seniors like my father illegally. Theyll be found.

    Business Response

    Date: 11/18/2024

    Thank you for reaching out to share your concerns. Im very sorry to hear about the frustrating experience your father has had, and I want to do my best to help clarify the situation.

    After reviewing your complaint, it appears your issue is with a different company. Our company (Nerve Renew) is not affiliated in any way with Nerve Recovery max or Azura Vital Balance. We have no connection to their products or business practices.

    I understand how upsetting billing disputes can be, and while Im not able to resolve this charge (since it wasnt our company), I was able to locate contact information for the company in question. I recommend reaching out to their customer support team directly at:

    Email: **************************************************
    Phone: **************

    If theres anything else I can do to help or if you have any additional questions, please dont hesitate to let me know. I take these matters seriously and want to ensure you have all the information needed to resolve the issue.

    Sincerely,
    *** *****
    President, Nerve Renew

  • Initial Complaint

    Date:10/21/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I believe this company takes advantage of the elderly. The keep sending brochures claiming to relief from Nerve Pain. Dr. ******* and the entire staff of Nerve Renew should be ashamed that they are taking money from the elderly. Elder abuse is what that's called. WRONG WRONG WRONG Stop sending the pamphlets out to my deceased mother, ******* *****. I was told these ad's come from a third party vendor, well your company can get a hold of those third party vendors and stop them from sending this c*** to my dead mom!!!!!!!!!!!!!! ****

    Business Response

    Date: 10/29/2024

    I sincerely apologize for the distress and frustration caused by the unwanted mail advertisements you received.

    While we work with a third-party vendor to send printed advertisements, we take full responsibility for ensuring the names on their mailing list are handled with care.

    I have reached out to the vendor to request the immediate removal of your mothers name from their database. I know this doesnt change whats happened, but please know that Im doing everything in our power to prevent any further mailings from being sent.

    I started this company to help my own father (who has since passed), who was dealing with debilitating nerve pain in his later years.

    My team and I try to treat every person we encounter (whether theyre a customer or not) with the same love and care I wouldve wanted for my father. In our 15 years in business, weve been able to help many people improve their lives and health allowing them to live more comfortably and independently.

    But we know were not perfect, and we appreciate you bringing this to our attention so that we can take appropriate action.

    Sincerely,
    *** *****
    Founder, Nerve Renew

Nerve Renew is BBB Accredited.

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