Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have signed up with mm to start making money I dont want to cancel but I do need help and Im having trouble getting it anyways when I signed up they said that they was gonna send me training videos and stuff but I havent gotten any training I have clients that I have spoke to that are interested but they are waiting on me cause I dont have training on how to set them up with leadific or anything I dont know how I would get paid from it or anything I have so many questions but no one that answers them I want to give me a chance but not if I dont get the help I need

  Business Response

  Date: 12/06/2022

  Hello ****,

  I apologize for the issues you are experiencing. We would be more than happy to assist you with any problems you have accessing the course materials or questions you have. I do not see any emails from you letting us know you have any issues getting access or we would have helped you right away. For any kind of support please let us know what you need help with at https://modernmillionaires.zendesk.com/hc/en-us/requests/new and we will be happy to help.

• Initial Complaint

  Date:10/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They have you pay $5500 for what they describe as a proprietary software and platform which is something you have to pay for as a monthly subscription. Everything they list to you is something else you must pay for. Their course is literally a joke. You can use basic knowledge to achieve what they offer. H*** ****** is a better resource then these people. *** tried calling for a month with no returned calls. When i started the chargeback process only is when they wanted to reach out to me offering me support. I dont need support. I already know how to run ads and everything this stupid course has to offer. What I was expecting was actually being able to use their so called proprietary software / platform. Which is another website with a monthly subscription. Absolution scam. Their sales team is very manipulative, very pushy and misleading. Not a good way to do business. Just be honest with people. Im requesting a refund due to being mislead by your dishonest sales team.

  Business Response

  Date: 12/06/2022

  Hi *****, the price is for our education platform and not our software. We educate our students on how they can use our software to help local business automate their sales processes. We also teach our students on how to set up their own agency which can help match up people that want specific services with the local businesses that are offering them. 
  
  We apologize you have not found the value in our program, but I can see that you have only viewed 5% of it. You may see the benefit of what we offer if you go through the content in full. One thing we go over in the content is that we offer a 3-month free trial of the software for our students, so they have time to land clients before having to pay for the subscription. 
  
  I listened to the sales call as well, it was explained that we are selling a program and not software. We went over our different programs and what is offered in each. Our sales rep was persistent but not forcing you into anything. He was helping you debate on which program you would like to get into. Initially you were interested in our most expensive program, but we actually recommended you join our lower cost program because he thought you would be a great fit due of your technical background and abundance of time which saved you thousands of dollars.
  
  Due to the nature of a digital platform, your agreement with us and that everything was explained in full on the sales call we are unable to provide a refund.

• Initial Complaint

  Date:10/10/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/23/21 I joined the *** (Done For You) program. This program costs $16,000 & is supposed to be set-up by the company. They guaranteed ***** clients per month as long as I paid $750+ a month in ads monthly. I paid $7500 up front & financed the other $7500 with monthly payments of $400.25 through November, 2023. It was January 12, 2022 before I heard from *****, my coach. I spoke with ******** sent me an email with instructions, which I followed however, I was stuck in setting something up on my end. I immediately contacted him, On February 15th ***** answered saying he was following-up however never offered help with my problem. Meanwhile, my adult son became ill and was going to need round-the-clock care. He did not have health insurance, so I was going to have to help not only with his **************** medical care & expenses, My savings were severely and quickly depleted. On February 23rd I reached out to both **************** and asked if they would consider a refund or at the least stop any future payments since I had only signed in to their website twice if that & hadnt accessed any lessons. On February 28th, I reached out again to ********, He said he was looking into the matter. According to my contract with MM, their refund policy states the following: *********** ******* Exception. Due to the nature of the Services, there are no refunds. However, if Client fully complies with all terms of this Agreement, including all Client Obligations, payment of the Fee, and all applicable laws, if Client does not book appointments with at least__ new customers within thirty (30) days after the Effective Date, Client may request and receive a refund after the thirtieth day after the Effective Date in writing of the amount of the Fee paid minus the net profits received by Client. I COULD NOT fully comply with my terms of the agreement within 30 days because I was never able to get the help to do so after a number of emails.

  Business Response

  Date: 10/18/2022

  Hello *******, 

  I've looked into your complaints, and I can see that ***** reached out to you on December 31st to let you know the days and times of the classes as well as providing the links to them. You later hopped on a call with him on January 12th where he explained even though you purchased the *** program this comes with access to our 90 day bootcamp to get you up to speed on the inner workings of your agency while the team builds things out for you. He also explained the next steps for *** by going through each step in detail and once completed we can start building out your agency. He followed this up with an email containing the steps outlined as well. He also explained the Q&A calls are the best place to have any questions you have answered, we don't end the calls until all questions are answered.

  We also reached out to you to attend orientation to welcome you to the program and show you how to get started and offered extra support if needed.

  You responded back to *****'s email from January 12th on February 4th apologizing for the delay and that you were waiting for a response and realized it was because all the steps weren't completed yet. Then asked a couple questions, ***** answered these questions the same day. On February 15th ***** reached back out to follow up with his previous email to check in but then he never received a response. 

  While I wholeheartedly sympathize with your situation with your son, being a new father myself I can't imagine how that feels, we were responsive and offered many avenues to receive help if needed and due to the nature of a digital platform and that you have been in the program since December we are unable to provide a refund. Also, as you are on a financed plan, we cannot stop future payments. This would be between you and the finance company.

  What we can offer you is to start fresh, we can add you in to the next bootcamp starting in November and any help you need to get any remaining steps completed to get your agency up and running. We genuinely want to help you succeed and we will offer all the help and support we can to ensure you have best chances once launching your agency.

  Customer Answer

  Date: 10/18/2022

   
  Complaint: 18194274
  
  I am rejecting this response because:

  There are several discrepancies in your response.

  I did not receive an email from ***** on December 31st.  The first Welcome email I received from him was on January 12th after a phone call with him.  The so-called step-by-step instructions that you state that he explained in detail came in the form of an email, however,they were simply links to set things up with Leadific, Website & Logo Onboarding Form, providing information to the ** Business Manager, etc & to purchase leads and a link to the course.

  
  I spoke with him again a few days later and explained I was stuck on one of the steps and could not move forward. I responded WAY before February 4th.   On January 19th was when ***** reached out to attend the new member orientation.  I did attend  and asked my question.  ******** was then the one who called me after the session only to tell me that I had to speak with ***** who was my coach and he said he would have ***** contact me. He never did. On February 4th,I did send an email apologizing stating that I was waiting for a response and had realized he wasnt responding because I couldnt complete the steps.  In that same email, however, I again stated my issue and explained that was why I couldnt complete the steps.  ***** responded that day and didnt even answer the question about the issue I was having.  He only stated that I needed to pick my domain name, which I already had done and given to him.  I was stuck in the same situation again! So no. . . ***** did not answer the questions I had at that time.

  
  By the time ***** reached out again on February 15th to say he was following up, I was beyond furious at the fact that he said he was following up, yet he NEVER actually helped me or answered the question that had me stuck and unable to move forward. It was also this time when I was going from my job to home and being my sons caregiver for the next 12 hours.  It was then that I made an attempt on February 23rd to reach out to anybody I had contact information for at MM.  ********, **** and *****. I never heard from anybody!  I reached out again on March 11th to *****, the customer support manager telling her that my savings were depleted and explained my situation only to go back and forth with her 22 times and not receive any type of resolution except to say that I did not even try to use the course.  To this day, nobody, not even you have acknowledged the fact that Ive been stuck without being able to move forward because my question wasnt being answered.  As basic of a step as this may seem, it wasnt addressed and caused me to not complete the necessary steps.

  
  You did not offer solutions.  You (*****) kept repeating the same information without answering my questions.Im not sure what part of my savings have been completely depleted by medical expenses and my time completely taken by my caregiver duties youre not understanding.  I do not have the resources necessary, an extra $700-$1000 per month that you require, nor the time to launch an agency at this time.  Perhaps if my questions and problems had been properly addressed at the beginning before my sons situation developed and escalated, I probably wouldve been successful since supposedly this is a DONE FOR YOU program with a price tag of $16,000.  As far as stopping future payments, there are other complaints on the BBB website about MM that have had their future payments stopped.  I dont understand why I need to contact the finance company if theyre only going to contact you and you would have to authorize this.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:10/06/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought **************** original program on digital marketing. It was a nice program, but chance outlines why it failed most of **, including himself. I took it with a grain of salt, and kept moving. Now they are advertising something else, I am interested. I sat through the original video, filled out the application, then received multiple emails (that appeared to be different) with links back to the same page, video, and application I had already seen, filled out and submitted. After the 3rd or 4th email like this I sent in a few questions. I received a response; "Thank you for reaching out,We have received your email and will get back to you as soon as we can. During 7am - 11pm EST we will get back to you within a few hours. Outside of those hours or on the weekends it may take a little longer. If you have any additional questions or information regarding your original email, feel free to reply to this email. Thank you!Chance and *****" ***** Still waiting on answers. I got an email telling me I could "try it for FREE", with links back to the same exact landing page. Nothing changed, no access code, not a single thing pointing me to even limited access to the program. So i sent another email with questions. Received the same quoted email as above. . . still waiting. Now this morning I receive an email instructing me to spend more money with someone else. I have not spent any money with them on this program, nor will I be purchasing from their partner. I let them know I did not think the latest email was funny, I thought it was insulting & sleazy. Most specifically because they cannot answer ANY of my questions, respond to the application, or at least send me emails that take me to something i havent seen multiple times. In one of their emails they offered the program for free. Thats what I want, since that email took me to the original landing page I saw so many times already and still no response to my questions. I want the whole thing, 100% free.

  Business Response

  Date: 10/17/2022

  Hello *******,

  First and foremost, I have to sincerely apologize for your experience. I've looked into your complaints and found there was a series of issues that kind of made a perfect storm. We had some internal shifts and were training new support staff on our email platform, so some emails got a little behind while they were trained up. This has now been resolved. When you filled out your application it seems your profile was created but it was not assigned to anyone which we are currently looking into. Finally, our email campaign was a little aggressive sending you so many emails in such a short time and that is another thing I have our back-end guys looking into.

  I have reached out to our sales manager, and he sent you a message a few days ago to see if you could hop on a call and go over the program but he hasn't received a response yet. If you are still interested let us know and I can have him reach out to you again. Again, I apologize for your experience, this is not a typical experience with MM and I have taken the steps to ensure these steps don't happen in the future. 

  Customer Answer

  Date: 10/17/2022

   
  Complaint: 18175925
  
  I am rejecting this response because:

   

  Only now, that I have contacted the BBB, do you seem to care. I have not seen any emails asking to hop on a call, nor would I even if my time were free. This 'perfect storm' is you and your companys'. Aggressive emails do NOT make up for the fact that I have been lied to, again, by YOUR company. I do believe there is a law against false advertising, which is what you have done. You said I could have it free, and i want what was promised. Deceptive techniques and the eloquent language in your response will not save you. 
  
  Sincerely,
  
  *************************************

  Business Response

  Date: 12/06/2022

  Hello *******, 

  We have reached out to you via sms and email but have not received a response. We are not offering our program for free in any of our advertisements. If we have, please feel free to share which ad you have seen this in, and we will honor it. 

  Customer Answer

  Date: 12/12/2022

  You did advertise the product for free. According to multiple laws deceptive tactics are illegal. I believe I included this screenshot in my original complaint. 

   

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. I have resubmitted the email advert that said "try it free", which according to udaap and the fcra, is deceptive and misleading (meaning it breaks laws) not to mention it took me back to the original landing page I initially signed up on. 
  
  Sincerely,
  
  *************************************