Business ProfileforMoon River Design & Construction LLC

I felt there was a great deal of miscommunication with Jacob throughout the whole process as well as an entire lack of communication about midway through. There were several times that the work was put off until later. I also began to question his and his partner knowledge mid-project when I discovered the drywall they installed had was not back to any frame support in the corners or end walls of the attic space. This was the second time I wondered about their knowledge/abilities. My frustration with lack of communication/no show led me to end our contract prior to being able to discuss these issues with them. Three thousand dollars later I had very little to show for my money. When I sent a letter requesting a partial refund, I felt that Jacobs response insinuated that I had lied about certain aspects of the job. I am by no means perfect, but I pride myself on being honest. Jacob response also included an invoice with hourly rates of $75 per man hour (even though the going rate for knowledgeable and experienced contractors in the Boise area is around $20/hr) and pricing for more parts than I believed were actually purchased. Additionally, he did not address any of the legitimate issues I raised and denied that the initial agreement included drywalling all surfaces despite the fact that he purchased (and charged me for) enough drywall and compound to do so. His invoice also made it look as though I actually owed him more than the $3000 for the work completed (by $500) but that he was kind enough to write off the balance for me. In summary, I do not feel that he was experienced, knowledgeable, professional, or honest and I would not recommend hiring him.

I apologize that you had a poor experience with me and my company. I have high standards and expectations for work done and customer satisfaction. I'm sorry I missed the mark in your eyes. I do not wish to go into detail of our interaction, as this is not the place to do so. I will respond to your review however. After receiving your letter via certified mail three months after you terminated our contract, I replied and I hoped we had resolved the grievance. Your letter stated that if I did not comply with your demand for a $1500 refund you would leave negative reviews on all available platforms. I tried to show that a refund of your deposit was not possible due to material cost and labor. I did all I could to make this project work at a low cost and on the timeline you stated of funds availability. I am sorry you feel cheated and hope that your project gets completed. If you have a need for further communication please contact me offline through email, mail, or phone.