Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/15/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a ****** Crosstrek 2017, VIN# ***************** on 9-20-2024.I went ahead and paid off the car on 9-30-2024 because I didn't like the financing.I cancelled the warranty on approximately 2-2-2025. The warranty contract says they will refund me within 30 days. Plain English. They now won't respond to my repeated attempts to find an explanation for the delay. I've visited dozens of times and they put my information on a post it note that apparently is thrown away. I call and finance is never available. I am being ghosted by Dennis Dillon for a lousy $4000 . Help me BBB... your my only hope.

  Business Response

  Date: 07/21/2025

  The dealership has contacted the customer and believes that the concerns are now resolved.

  Customer Answer

  Date: 07/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:04/28/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased this vehicle from Dennis Dillon Canyon ***** on 01/14/***** was a snowy day when we test drove the truck , 2008 Dodge Dakota VIN *****************.We unfortunately did not try the *** We were told that there were no major issues and I understand we purchased as is but it is very frustrating to find out that the ** does not work. We were assured that a full inspection was done on vehicle and there were no issues with major components of the truck. We were not provided a copy of the ************** that the weather is warmer, we have discovered that the air conditioning does not work . We had a mechanic look at it, add freon, and he says the compressor and everything works, could be a blend door, thermostat, etc, which could cost hundreds of dollars.We had the front brakes replaced, which is fine, I accept that cost, but the after-market lug nuts are impossible to get off. We could not even remove the back lug nuts to have the brakes checked , even with power tools. If my son ever gets a flat tire, we are in trouble. It was advised that we pay to replace all 20 lug nuts. We paid $106 to have that done today.We have replaced the lug nuts, front brakes, replaced a leaking transmission hose and purchased a **** set and door seals since we purchased it in January. I expect to encounter small issues on a used vehicle so I am agreeable to those ******** there anything you are willing to do for the A/C since we were never advised there was an issue with it? We were told that an in-depth inspection was done on the truck and there were no red flags. The previous owners traded it in for a bigger truck.4 years ago, we purchased a truck at ******** and were provided a copy of the inspection.I hope this can be resolved. Dennis Dillon is a well-known name and I do not believe that you would knowingly sell a vehicle with a faulty ** unit and not tell the customer. I am seeking a no cost repair of the Air Conditioning system in the interest of good faith.

  Business Response

  Date: 05/13/2025

  The dealership has diagnosed the issue for the customer and is offering a resolution. 

  Customer Answer

  Date: 05/13/2025

   
  Complaint: 23260430
  
  I am rejecting this response because:
  That should have come up on the pre-sale inspection ? I was assured that there were no major issues but this is definitely a major issue. The weather has just turned warmer or we would have noticed it sooner.
  
  I would request that it would be fixed at no cost in good faith since it was sold to me that way. I believed the sales person when I asked if there were issues and was told that the inspection had not found any.
  
  They found that it needs an hvac box and actuator. the price is $2000. Parts are 5+ days out. They are willing to do 50/50. My price would be $1000, which is why I am rejecting.  I believe that Dennis Dillon will do the right thing and repair the vehicle. I hate to think it was intentionally sold to me with this big of an issue or that the salesperson directly lied to me about your inspection showing no major issues. This is a major issue.
  
  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 05/21/2025

  The dealership feels the offer to split the repair evenly with the customer is a reasonable resolution. This is an 18 year old vehicle. Several months have passed since the purchase, and it was an As-Is purchase. While the dealership is willing to continue working with the customer, it's current offer is fair and final.

  Customer Answer

  Date: 05/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:04/19/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******** January we purchased the above vehicle from Dennis Dillon Canyon *****. At the time of purchase, we were given on key fob with remote start and a cut key that only makes the alarm go off. I wish I would have thought to request an additional key fob/key at that time. Fast forward.. The key fob (which is a key and fob combo - 4 button) has broken where it attaches to a key chain. VIN 1D7HW58N88S602570We have paid out of pocket for a **** set , 2 different window and door replacement seals, and a transmission hose. The cost I was quoted for an additional key fob was $335 which is quite high .I was hoping that since we purchased the truck from one of your dealerships and were only given one fob, that you would extend the courtesy to provide an additional one at no cost in the interest of good faith. I would be extremely grateful.I was hoping this can be done at the ***** location, since we live in Caldwell.We had a good experience , I just wish we would have been given a second key because we are basically going to be lost if anything happens to the one key we were given.

  Business Response

  Date: 04/21/2025

  The dealership will evaluate this customer's request and let the customer know whether it can provide a key at a reduced price.

   

  Customer Answer

  Date: 04/21/2025

   
  Better Business Bureau

  I was contacted by **** from Dennis Dillon  who has set up a no charge key replacement.
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:08/08/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car in for an oil change on April 22, 2024. The front desk employee, **********, told me the cost for this service. I told her I bought a maintenance plan that included free oil change for 2 years. She checked my account and said she didn't see it on there. Well I needed to do the oil change so I said OK. Well about a month later, I went back to the service department and showed them my paperwork which had the information for the maintenance care plan I paid for when I bought the car in September of 2023. I was told they will issue a refund in the form of a check in about 2 weeks. 2 weeks later - no refund. I call them back and they said they will contact their ************ since they are the main office and have to be the one to do this. 2 more weeks - no refund. I go back to the service department mid-June. I speak with ***, he made copies of my receipts and paperwork, will escalate it - expect a call when it's done. 2 more weeks - no refund. I call and speak with ********** - she said it should have been done - I tell her no, she will call me when it's done. No calls 1 week later, so I call back, they will escalate it and expect the refund via the credit card I used to pay in April. Waited 2 weeks - No refund. I have lost track of who I spoke with and how many times I have contacted them. I even called the Boise location and the girl I spoke with assured me she will have the manager call me same day. No call, still no refund. They owe me money and it is now August 8th, and I still haven't received my refund. I called my bank today and they have no pending refunds for my credit card. I work for a bank so I know it always takes about a week or so for a refund. This is why I have been giving it about 2 weeks each time they promise a refund. At this point, 3 months after my initial request for a refund, they are holding on to money that isn't theirs. They are liars and I can say they misrepresented their products/ services.

  Business Response

  Date: 08/20/2024

  Prior to learning of the customer's ******************** complaint, the dealership resolved this issue with the customer. It thanks the customer for her patience and cooperation in resolving it. 

• Initial Complaint

  Date:09/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a new RAM **** BIG HORN CREW CAP 4X4 0n 06/14/2020 for $68,329,92 on July 27, 2023 the engine start making a wear noise and I dicided to call the dealer to make an appointment to inspect my truck and **** services from desk told me to bring in on 07/02/2023 to see what was wrong and see if still under warranty. I left truck for a week and the engineers decided to open the engine because the wear noise was there and they found pieces of metal. **** the service ***** front desk call me to inform me how the process will be, because the issue is Manufacture warranty and my truck still under Warranty. As a General contractor the truck was the only truck that I been use for work to pull my tools trailer the time is been pass over more than 2 moths with out my truck and Dennis Dillon Dodge Chrysler Jeep haven't fix or replace the engine or contact me about when my truck will be ready. I been try to reach **** or **** as a Service Manager and no one answer the phone. I left them message and they didn't call me back until today 09/03/2023 I talk to sales Manager if they can exchange my truck for a new one he reply no because they want to make sure that is going to run but if runs or not my truck is under manufacture Warranty I ask BBB if can help me solve the issue Thank you.

  Business Response

  Date: 09/13/2023

  The work on this vehicle was completed on 09.12.2023. The dealership will contact the customer today, **********.

  Customer Answer

  Date: 09/13/2023

   
  Complaint: 20595440
  
  I am rejecting this response because: I went to the dealer on Sunday 10, 2023 my truck wasnt inside of the shop even at the parking lot what it means to me my truck was somewhere alse, I wander were was my truck ?
  
  Sincerely,
  
  *********************

  Customer Answer

  Date: 09/22/2023

  I bought a new RAM **** BIG HORN CREW CAP 4X4 on 06/14/2020 for $68,329.92on July 02,2023 the engine stared making a wear metal noise I called the Dealer to make a appointment on ******************* ****************** make me to bring the truck to the shop. After the engineer inspect my truck, he decided to go more deeper because the noise was coming inside of the Motor, when they open the Motor, they found pieces of metal. **** from desk service department call me and inform Me that they was going to send the picture to Chrysler if they could approve a new motor and it Tooks 2 Moths without my truck, the dealer gave me a rental car for one month but on 8/11/2023 I called the dealer and I spoke with **** that I don't want the jeep anymore because I want my truck back she told me that my truck was not ready and unfortunately on 8/12/2023 I had an accident I crashed and my insurance covered all damages but the dealer did not want to provide me with another car for the last month and one week. I call my insurance if they can rent me a car, they told me no because your truck is under warranty and the dealer have to give you a second car because we paid the total loss, but the dealer denied.  I spoke with sales Manager see if they can exchange my truck for a new one he reply no because your truck needs to be run in a good condition, I told the sales Manager if works well or no my truck still under warranty, He denied that couldn't change my truck for a new one, I asked him why if I bought it new from you guys as a dealer, He continued denying and I told him ok thank you.  as a General Contractor my truck is the one that I use to pull my trailers with tools to different location jobs and was only vehicle to transport myself. The last month I was calling them about how the process in my truck was, but they did not answer the phone for the last 3 weeks, I left them messages and they didn't call me back until I file a complaint to BBB **** services front desk call me on 09/13/2023 to inform me that my truck was ready. 

  Resolution 

  1. My truck was the only vehicle to transport me to work and pull my tools trailer.

  2. The dealer did not Change the Motor they just replace some part in the Motor and my truck will not be same. 

  3.. As a General Contractor I lost money and time without my truck for 2 months and i want to be paid for my lost time. 

  5.I want my truck to be exchanged for a new one for same price that I paid, because it will no longer be the same.

   

  Business Response

  Date: 09/29/2023

  The dealership has contacted the customer and informed him the truck is repaired and ready for pickup. The customer is incorrect that the truck's engine was not replaced. The dealership replaced the short block and performed head and valve train work, among other things. The dealership understands the customer's desire for a replacement vehicle. His request, however, is a warranty issue that he must address with the manufacturer. New vehicle manufacturers do not give dealerships the authority to interpret the manufacturers' warranties. The manufacturers also do not give dealerships the authority to determine whether a warranty applies to a particular repair or how to repair a warrantied issue. Put differently, the manufacturer tells the dealer whether the warranty covers a problem and, if so, what the dealer can do to fix it. The customer can find information on how to contact the manufacturer with his concerns about the vehicle on pages 23 through 26 of his 2020 RAM Warranty Information manual or calling ************.

  Customer Answer

  Date: 09/30/2023

   
  Complaint: 20595440
  
  I am rejecting this response because: ******************* call me and inform me that they were waiting on Chrysler to approve the motor for my Ram ****, because the engineer found pieces of metal inside of the motor, I told to ***********. After one month finally **** call me again to inform me that Chrysler Approve the motor because the truck still under warranty, I'm said OK. **** and Business are contradicting, because **** told me the Chrysler approve ************* and the Business said the short block and the valve train were replacing. To replace this mechanical issue were to much time 2 months, 1 month without my truck to replace or fix this mechanical issue were to much time. I ask **** to share pictures of the pieces of metal from the motor, but they never did because they just fix some parts.
  
  Sincerely,
  
  *********************

  Customer Answer

  Date: 10/12/2023

  To BBB I want to add more information about my complaint. ******************* the lady from desk call me after one month that Chrysler had approved the new engine and they just have to order it for my Dodge Ram **** Diesel and the next day ******************* Called me again to inform me that the new Engine had already arrive, but it would take one week half to install I reply ok. After I file a complaint with BBB ******************* Call me again to inform that truck was ready, I reply ok, but I ask if they change the motor, she told me no we just change some parts, she ask me again when you are going to pick your truck I reply after Finish my Complaint with BBB she said ok. After one week and half *************** called me and ask when I'm going to pick my truck I reply I not going to pick until you guys change the motor or exchange for a new truck he told we did not change the motor we just replaced the short block and performed head and valve train work, I reply so why you guys make me to wait for 2 months when you guys did not change the motor he didn't respond my question he told me again your truck is ready. someone from Dennis Dillon called me on October 5, 2023 at 11:38 AM with ********** are code ************ and telling me that if I don't pick up my truck they would take it to a junkyard because the dealer install a new motor and that I would pay for the time my truck be there I ask his name but he di not tell me his name because he was ****** off and hung up the phone. For me it is a fraud because Chrysler approve the engine and the engine arrive at the dealer and in the end they did not put it in my truck ******************* and ***** told me that they did not put the new engine in and the person who called me from are ************ told me that dealer install a new motor in my truck at the end *******************, ***** spends and the person from ********** contradicted each other. What the dealer did is just make my truck run with replaced some parts and keep the new Engine from my truck Warranty. I want the *************** my truck for a new one or install the new Engine and pay me for my lost time with out transportation to work as a General Contractor.

  *********************

  Hochmah Construction

   

  Thank you 

   

   

• Initial Complaint

  Date:06/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I own a **** Chrysler Pacifica **************** small seat in the 3rd row had the back of the seat folded down and would not retract manually or electronically. I took the van to Dennis Dillon in Caldwell on May1, 2023. They told me there would be a $189 diagnostic charge, which I agreed to pay. On May 4th I was contacted by the service tech to tell me they thought the wiring harness had been damaged when the seat was folded down, I don't agree that the back of the seat is near the wiring harness, They also thought the module that works both seats in the 3rd row was not working, again the second seat was working fine when they started their diagnosis. The charge was now up to approximately $1700 which included $340 for parts.. I had to pay the $340 before they would order the harness and module. Neither of these solved the problem . I finally picked up the car on May 31. At which time they told me a latch was broken and a new one would be aproximately $1700. **** admitted causing that problem.***** told me they would find the part and get to me soon, Again, I insisted on a new part. Today is June 19 and I have never heard from them, even after leaving several messages. Some additional complaints:It was always very difficult to receive a call after leaving messages with the Service tech and or the service manager. I talked to the regional service manager on May 26, he said that there was definitely a problem and he would get right back to me. I have never heard from him. They had the van the entire month of May. It has a ramp which is the only way I can transport my wife who is in a power chair. A considerable hardship.I just don't understand how a company can spend a month on a small repair and still has not solved it.. A major concern is their lack of caring and being non responsive to my calls I want the repair done immediately at their cost other than the diagnostic charge. This seems only fair after waiting 1.5 months

  Business Response

  Date: 06/23/2023

  The dealership's service manager has reached out to the customer to discuss his concerns. The dealership looks forward to the opportunity to resolve this matter. 

• Initial Complaint

  Date:06/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went in to have exhaust tube to gas tank cleaned out, was replaced. Which is good. But upon returning home, my husband found the the air filter with the lid loose and bolt laying off.

  Business Response

  Date: 06/16/2023

  The dealership appreciates this customer's feedback. It will use it an as opportunity to remind its technicians to double check their work.

• Initial Complaint

  Date:04/23/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4/10 one of the sales staff at the dealership contacted me on two Jeeps for sale, asking if I would be interested. Links were sent for both that have a sales prices. I agreed to come in which I did. I was informed that there was a recall on them but the goal was to see if the vehicle worked/ deal could be made. I received a call from one of the sales staff that gave me an approximate cost of $40k, deal done but pending the actual paperwork. Based on this amount on 4/15 I went to the location to put down a deposit to secure the vehicle. Of the two sent via text, the one I picked was taken off the internet. The signed form I was shown differed than what was discussed on the phone. I brought this to the attention of the sales person working me. They stated theyre sure that the price I was told will likely be the final price, but this form was to account for the deposit. In good faith I signed and paid. For the rest of the week I asked for an update. I didnt receive one. My bank had told me that I could have the deal presented to get that aspect done. The dealership didnt provide me that. On 4/21 I reached out via text requesting follow up, telling the contact person I was being brushed off. A ****** was to have called me to discuss my concerns. They didnt. On 4/22 I texted again. He eventually called. The amount he provided on the phone was far greater than I was led to believe the sale price was for. I requested my deposit be returned. By phone and text he said he would have confirmation by end of day over to me. That didnt happen either. I texted on the 22nd and 23rd. No reply. I expect the dealership to expedite the deposit return. Not take days due to poor communication and service.

  Business Response

  Date: 05/04/2023

  The dealership's records show it refunded the deposit to the charged card on 04.23.2023. Once it posts a refund, the dealership does not have any influence on how long it takes to post to the customer's card account. The dealership's GSM will contact this customer to address any other concerns.