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Business Profile

Answering Service

Answering Specialists Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Answering Service.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/15/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We hired this company to answer calls live for ************** **** because we are spending $5,000 a week on *********** Advertising with a major news channel. The spots starting airing on September 12, 2022. The company, Answering Specialists, **** is not answering calls LIVE as agreed but instead, calls are going to a voicemail after we have paid them. We believe this is a clear violation of FCC regulations and we not only would like a refund of the charges they have charged but also for the 5 spots that have aired on NewsMax at $625 per spot totaling $3,125 so far. Thank you for your help in this matter.

    Business Response

    Date: 09/26/2022

    This is interesting.  We do not have any voicemail system that ever answers calls.  It is not even possible for us to have any type of automated system answering any of our clients calls.  ALL CALLS ARE ANSWERED BY A LIVE OPERATOR IN ALL CASES. 


    It is very possible that either AT&T or Cricket were who they were receiving a voice mail from.  We received almost no calls from this client and those that we did receive - a message was taken.  Most of the calls we received were hang up calls - I'm assuming it was their people trying to get the system working.  We do not charge them for those hang-up calls.  We also record each call - so we can easily providing recordings for each all received.  *** also have no control over their call forwarding process.  That is between their phone carrier and them.  If they get the call to us properly - we will always answer it with a live operator.

    Clearly we will not be paying their advertising fees or refunding our fees as this is not a issue of our making.  Our service agreement is very clear on this issues as well.


     

Answering Specialists Inc is NOT a BBB Accredited Business.

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