Complaints

This profile includes complaints for M.A.S.S Motors's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

M.A.S.S Motors has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  M.A.S.S Motors

  10659 W Fairview Ave Boise, ID 83713

  
• 

  M.A.S.S Motors

  5225 W Chinden Blvd Garden City, ID 83714-1458

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are false advertising. Their ads say they can approve anyone, bad credit, bankruptcy, repos etc. they also advertise to come and test drive a vehicle and get ***** gas card. When my husband and I went there to try to get a vehicle twice. Second time ******** called and said he could do a jeep, so we went there, ******** wasn't there, of course, anyways, we test drove jeep and then the *** told us that they could not get us approved because he had tried to file bankruptcy. There ad also says 100% approval. They lie and we are an older couple disabled and need a good reliable vehicle. Ours got totaled out by an uninsured person, texting. We have been put in a bad financial situation, we need a good vehicle to get to drs appts, etc. They didn't care about helping. No wonder I saw everyone sitting around yesterday. No one wants to buy vehicles from someone dishonest.

  

  Business Response

  Date: 08/09/2024

  Guaranteed approval doesn't mean you can get approved for any vehicle of your choosing under any conditions and without money down. Terms and conditions apply to the guarantee. You can be approved for a vehicle, as anyone can, with proper down payment. We have lenders and programs available for all of the situations you mentioned. You even say right in the desired resolution of your complaint that we NEED to work with you on down payment. You don't dictate the terms of our guarantee and we are not required to "work" with you on down payment. Apparently the vehicles we could get you approved on are not to your liking, that doesn't make our guarantee false advertising. We are one of the top selling independent used car dealers in the entire state of *****, walking in when a customer just happened to not be here doesn't change that fact. In fact, we sell more vehicles to returning customers and referrals than from any other source, and it's because we do take care of our customers and sell good quality used vehicles that we stand behind. Also, we do have the $20 test drive promo, we pay it out regularly. Let me know when you'd like to stop by and show us how to properly run a business, you must be well versed in the field based on your comments. 

  Customer Answer

  Date: 08/15/2024

   
  Complaint: 22118192
  
  I am rejecting this response because: for one we were told by two different people that they could get us approved. We had a 1000 to put down. Plus, we were shown 1 vehicle. So your statement that we didn't like any of the vehicles is false. And yes I have ran a business before, a very successful one at that. Honestly, is what it takes. We were also told that they would work with us if they needed more down. But, it's all cool, I know where we won't go and I will let people know that.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:06/04/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went in 12-20/23 to purchase a truck. I ended up purchasing a 2015 ***** Silverado. I paid ****** cash and another ***** for an extended warranty. 3 days later the coolant Level came on, I topped it with coolant level and it went away, a couple days later it came on again. I made an appointment at the ***** Dealership to have it looked at. It ended up having a blown head gasket as well as power steering going out. The warranty company denied the claim because the truck had modifications on it. I was never told the truck was modified nor was I ever offered an extra layer of coverage that the warranty company offeres to cover repairs on modified cars. I ended up paying another ****** in repairs. They told me I could cancel my warranty and get the full refund of ***** and that they would send me the form to fill out via email. That was back in March of 2024 and I still have no received a refund and it is ***** When my wife called and spoke to the office manager she was not very friendly or understanding at all. She told my wife we should have read the fine print before buying the truck. She also said that because we did not take it to there mechanic that its all on us. When I was never even told of a mechanic that they had or even offered that route. I told them about the issues and they said did not offer services of there own. I would like my refund from the cancelled warranty. Its been over 3 months since I sent the form in.

  

  Business Response

  Date: 06/04/2024

  Hello, I apologize for any miscommunications that you've had with us. The service contract was cancelled, as you requested, and the refund was issued to the address that was on file, which doesn't match the address you provided through BBB. If you have a mail forward from the address you used when you purchased the truck, the check should still arrive to you. It has not been returned to us. The refund is not for the full amount you paid for the contract because you cancelled it after the 30 day window for a full refund. You purchased it in December 2023 and cancelled it in March 2024. However, it does appear to be for over 90% of the purchase price. The amount is based on the mileage and/or days that the contract has been active; cancellation fees are also applicable. If you have a mail forward or access to mail delivered to your address used at the time of purchase, please let me know, and we can give it a little more time. The check was mailed May 16, 2024. Please let me know how you'd like to proceed. Thank you.

  Customer Answer

  Date: 06/08/2024

  Thank you for getting back to me, the address you had on file was my sisters address and I have confirmed with her that there is mail at her house from Mass Motors. Apparently she forgot to tell me mail has came for me. Thank you 

• Initial Complaint

  Date:05/29/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 19th I got into a $32,663.64 2017 Dodge Ram truck payment which required a $4,500 down payment, I had $1,500 and they told me to get a loan that they filled out for the rest of the down payment, to be approved for this 2017 Dodge Ram. Mass Motors salesman ******** falsified the income on the application for the down payment and said I made $7,500 a month when he had my income paystubs which only made $3,000 a month. The 2017 Ram Dodge truck I bought was def removed and had the emissions removed from the vehicle. I had brought back the 2017 Dodge Ram and the dealership was not aware this truck was emissions and def removed.

  

  Business Response

  Date: 06/08/2024

  You bought a ****** from us in July 2020 and came back in January 2024 and purchased a Ram truck. In April 2024 we received a message from your mother saying there was an issue that needed to be address. We reached out to find out what the issue was. It was explained to us that you no longer needed the truck because you were no longer with your boyfriend and apparently he was the one using the truck. You came to the dealership within the next couple days, with your mother, and we offered options to take the truck back on trade, along with the ******, so that you would only have one vehicle and one payment. You and your mother were very happy with the options and we made a deal with you. After you purchased your new vehicle, the 2020 Corolla, we offered to trade you back into your ****** after you brought up the idea. Ultimately, you decided to keep the Corolla, and everything was fine, until your father found out about it, apparently. He has called us up after the fact on multiple occasions and has blamed us for the whole situation, when in fact all we did was try to help you out of the situation you were put in with your personal life. I am not aware of the details on the truck you had purchased, but you traded it back in and no longer own it, so I'm not sure it's relevant at this point. If you took out a loan to make your down payment, that was your decision. I don't know who entered the information for the loan, but you had to approve and sign off on the application, which you clearly did based on the contract you submitted with this complaint. The income that was submitted wasn't necessarily even required to obtain the "down payment loan", if you had qualifying credit, so again, I don't see how this is relevant. What this seems to all boil down to is that you broke up with your boyfriend, who was apparently driving your truck, you didn't want or need two vehicles, or maybe couldn't afford them, and now you want us to be the scape goat for your decisions and personal issues. We didn't have to take the truck back on trade or help you find a new car that would work for you. We were happy to help, but this seems to be coming back to haunt us at this point, through no fault of our own. Your father is understandably upset at the situation you are going through, and maybe there were some mistakes along the way, such as buying a second vehicle, taking out an additional loan to help pay for it, etc., but that doesn't mean it's reasonable in any way to think we are liable to reimburse you 15+ thousand dollars. You have a good vehicle now with a much more affordable payment, it's unfortunate that you got set back a bit by the situation, but your demands are outrageous, to say the least. We can't unwind a vehicle purchase you made almost two months ago, nor can we just cut you a check for 12k dollars because you're upset that you decided to trade your ****** in. As far as your GAP refund, it was applied toward your new vehicle purchase, as you agreed to. I hope everything works out for you moving forward.

  Customer Answer

  Date: 06/08/2024

   
  Complaint: 21776259
  
  I am rejecting this response because:

  You are wanting to make a point that the whole reason I wanted to return the Ram truck was because of a personal situation, in fact the reason is that I feel like I have been scammed and bamboozled.  Yes, I purchased the Ram truck and kept thinking back to this whole process of the truck purchase and things just don't add up.
  
  *****, I was NOT informed that the Ram truck had no emissions and learned about this when the DEF light was on at the car dealership and an employee in the office gave me money to go get DEF fluid for the emissions.  I went to the store, purchased the fluid came back to the dealership and added the fluid.  All of the fluid leaked all over the ground.  I don't think a car dealership would sell a vehicle without a safety inspecting on a truck with ****** miles.  The dealership and the salesman ******** was obviously aware and knew that the emissions was deleted.
  
  Secondly, I was informed that I needed to apply for a personal loan for a down payment on the truck, I submitted proof of income to ******** the salesman, he is the one that completed the online application and over stated my income, from $3000 to $7500 monthly.  When I pointed that out, he stated that "it doesn't matter something needs to be put in the income amount."  Yes, correct now that I have called the finance company and found out that I will be paying 35% interest rate because it was a loan that isn't based on your income.  I have/had good credit until this transaction and if I would have been informed, I would have went to my bank to get a personal loan at a better interest rate, instead I was steered towards this financial institution that the car dealership uses.
  Instead of the dealership owning that there was a problem with the deal from the start with the purchase of the Ram,I was offered an option to trade in the Ram truck and they would put me in a 2020 ****** Corolla that is way smaller than the ******.  At this time, I was also informed I would have to turn in my ****** with the Ram truck to make any kind of deal.
  
  The ****** Corolla was the only car on the lot that would put me in a payment that I could afford.  Yes, I suggested buying back my ****** but, the dealership stated it would be $15,000,that was not an option since I originally purchased the ****** for $19,000 and put a down payment of $15,000 back in 2020.  Then found out that the ****** sold for $19,000 on the dealership lot and they only gave me $12,000 to which the dealership only put $6500 towards the 2020 ****** Corolla, because the other $6000 was absorbed by the negative equity of the truck that I only had for a few months.  Not to mention I have to continue paying on the personal loan at 35% interest rate.  Yes, I have talked to family including my father that has been in the car dealership business/auto mechanic for over 30 years and what your company has done is absurd.
  
  He called you one time to get some questions answered and then one other time by conference call with myself on the phone, all the finance department wanted to keep saying is that she signed the contract.  I received 11.5% rate for the Ram truck and due to being pushed into using a creditor that the car dealership uses I am being charged 35% rate.  Come to find out that the creditor doesn't require income verification, I would have gone to my own bank and/or somewhere that would have used my income along with my credit to get a better interest rate.  No one can afford 35% interest rate!
  Again, my personal situation has nothing to do with why I wanted to turn the truck back in.  Not being able to pay for a Ram truck at $600 a month with my $3500 a month income is the problem. 
  
  What I am asking for is that all of these transitions be null and void due to being sold a vehicle with the federal emissions being removed and I was not notified.  A car dealership must disclose any modifications to include federal emissions being deleted.
  
  Google:
  Is it illegal for a dealership to sell a vehicle that had emissions removed, do they need to disclose it?
  
  Response 1: Yes, it is because performing an "EGR delete" is illegal in all the States. Response 2: You can demand that the seller take back the truck and return your purchase price. If your demand is refused, you can then file lawsuit against the seller.
  
  What is the penalty for deleting DEF system?
  If you're caught driving a deleted diesel truck, you could face fines of up to $5,000 per non-emissions part! If you own a business selling/installing emissions defeat devices, those fines can increase to seven figures!  Feb 2, 2024
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 06/19/2024

  A response was already provided in our previous reply to address  your *** insurance refund, "It was applied toward your new vehicle purchase, as you agreed to." You can't be refunded money that you already used.
  This complaint is the most convoluted grasp at straws I've ever experienced. You are all over the place. You are demanding $12,000 for a ****** that you traded in, you are demanding $3000 for a loan that YOU took out voluntarily. You are demanding that we "buy back" a truck that you no longer own. You are demanding that we make vehicle deals null and void, including the truck that you no longer own.
  When did you make this grand realization that you had been "scammed and bamboozled"? By all accounts and interactions with you and this situation, it was never when you bought the truck, owned the truck, or traded the truck back in. The first contact we had regarding any "issue" was when your mom called and told us about your personal situation, which I am avoiding discussing in too much detail, due to this information being available to the public through the BBB. We both know what you and your mom told us, and it had nothing to do with us, you purchasing the vehicles, or there being any problem with the vehicles. The less detailed version of what we were told was that your boyfriend was no longer in the picture and apparently he was the one who had been driving the truck, common sense would suggest that if he was driving the truck, that he was also helping to make the payments on it. This seems to be further evident by your statement that you can not afford the truck on your income, yet it was being paid for up until you traded it back in, which was once said boyfriend was out of the picture. Your various statements regarding the truck are contradictory at best, and flat out not true at worst. You are now claiming that you wanted to return it due to "modifications" that had been done to it, yet this was never brought up until after you traded it back in and filed this complaint after your dad found out about the situation. When you came to us asking for assistance, the short version of the story was that your boyfriend wasn't around any longer and you now had no use for it and couldn't afford it on your own. You came in with your mom and looked over options. We made a deal for your new vehicle, the Corolla, and you both were very happy with the outcome. Now that your dad found out, you're claiming we "scammed and bamboozled" you, we "saw you coming from a mile away", and we "took advantage of you". YOU came to us to buy the ****** originally back in 2020,  YOU came to ** to buy a truck in January 2024, YOU came to us asking for assistance to get out of the truck situation, and we have gone above and beyond to be fair with you. If this was a different truck, would the situation be any different? If this truck wasn't "modified" or "deleted", as you claim, would you magically be able to afford the $600 payment? Let's be honest, you would still be in the same situation and have come back asking for the same help. You just think you found a loophole and are now demanding we go back in time and we right a wrong that we have nothing to do with.
  Regarding the personal loan for your down payment, you never "needed" to apply for anything. You were informed that to purchase the truck that you wanted to buy, the bank was requiring you to put down a certain amount of money. We offered an option, but by no means was it your only option. Other options included taking out a personal loan from a place of your chosing, asking family to help out, not buying the truck if you didn't have the money and didn't want to borrow it, among countless other options. You could have even went to any bank of your choosing to obtain your own loan for the entire vehicle purchase, you are not required to use our financing options. We gave options, you accepted the option of your choosing, and you purchased the truck. Repaying those obligations once you agree to them and sign the contracts is your responsibility. 
  "Instead of the dealership owning that there was a problem with the deal from the start with the purchase of the Ram...". There was no problem, as you say. You and your mom came to us with some sob story about your boyfriend leaving and you not being able to pay for the truck and asked what could be done. We don't just take back vehicles months after someone buys them because their life didn't work out as planned. We gave you an option to trade the truck in and purchase a different vehicle, but you didn't have the money to make the deal happen as you wanted, so you decided to trade in your ****** as well to make the numbers work, since you had sufficient equity in the ****** to cover the difference. Even at that point, you were under no obligation to take the deal, no one forced you into it, your mom was even here to look everything over, talk with us, and make sure you got the deal that was best for you. You both thanked us many times for helping out and getting you into a situation that worked for you and left happy.
  How is it not an option to purchase the ****** back for $15,000 because you originally bought it for $19000 and put down $15000? What does the purchase price and your down payment from 2020 have to do with the vehicles value and what we are selling it for today? You traded the ****** back in for an agreed amount, M.A.S.S. Motors then owns the vehicle. You want to purchase the vehicle back, M.A.S.S. Motors asks whatever price is fair for it based on the value of it, and by your own admission, we offered it back to you for $4000 less than we ultimately sold it for. The only thing absurd about this situation are these wild unhinged claims and demands you are making. Honestly, it just seems like you are trying to take advantage of us.
  Whether you took out a personal loan, used our financing, bought a different truck, or anything else, this story and complaint from you doesn't change. Do you want to know why? Because this story and situation only exists because of your ex-boyfriend. If not for him, you wouldn't have bought the truck. If not for him leaving, you would still have the truck. If not for him, you would've never come back asking for our help to get out of your situation with the truck. If not for him, you would simply still be driving the ****** that you bought from us back in 2020 and we would've never heard from you again. And the truck itself doesn't matter. Any other truck or vehicle would've ended up with you in the same situation. If it was an F-150 instead of the Ram, you apparently still couldn't afford the payment. If it was a ******** with a $600 payment, you apparently couldn't have afforded it. The vehicle doesn't change the result, and YOU DON'T OWN THE *** ANYMORE, so the issue is moot.
  The bottom line is, we are not paying off a personal loan that you took out, we are not giving you a check for $12,000 for the ****** that you traded in and were already compensated for, we are not giving you $955 for the *** policy that was already credited to your new vehicle purchase, and we are not going to build a time machine to go back and make your decisions and vehicle purchases disappear. You are an adult and you made your own choices, you will need to learn to live with them.

• Initial Complaint

  Date:05/20/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought the truck late 03/26/2024. The truck total price with all financing and extended warranty is $42,000. They have not followed through on what they said they would do to fix things that happened within the first week or existing things when I purchased the truck. I had reached out to them about a crack in the front headlight (we noticed the 2nd day after we took it into the carwash, the sensor was stating the light was out and its not, its a crack in the lense), side tool box doesn't lock, driver side front shock, and the stereo shorts, and possible transmission slipping. We had stopped into the business once, and called them twice before getting the number to the correct person. The service coordinator ***** was VERY rude to my wife and had asked her "when the collision happened?" We had no idea what she was talking about, she then stated that ******* (employee) stated that my wife called and asked about an "accident" so they didn't want to fix the front headlight. This was completely false, we have full coverage insurance if the damage was our fault we would have just filed the claim with our insurance. They said they were going to schedule the repairs and it has now been a month, we contacted ***** 04/25/2024. All I am wanting is the 5 things looked at that they said they would do. They have not followed through with anything they said they would nor even tried to call me and let me know what is going on! This is the most expensive truck I have ever had and I just want it to be as nice as the price I am paying for it!

  

  Business Response

  Date: 05/24/2024

  Per our records, we spoke with your wife and we were told that you had been in an accident with the truck, that's why you were asked about it when we spoke with you. Regardless, we attempted to assist you with repairing the items you were concerned about. Everything cannot be fixed for free, but we did provide a drastically reduced quote for parts and repairs, out of good faith, to try to help you out with the things we couldn't cover ourselves. We have all customers sign a "we owe" at the time of purchase to spell out anything that *** be owed to the customer at the time of sale, which can included parts or repairs, or anything else agreed to at the time of sale. According to the form you signed, we had not agreed to anything at the time of sale, the truck was purchase "as-is". With that being said, we do care about our customer, their experience when purchasing from us, as well as the product that we sell. We make every effort, prior to and after the sale, when possible, to make sure everything is up to our customer's expectations. We regularly take care of issues after the sale to keep our customers satisfied, even though we have zero obligation to, but it always has to be on a case by case basis, based on the circumstances, of course. After several attempts to make reasonable accommodations to help you with your concerns, as well as not hearing back from you or your wife in regards to our offers, we received VERY rude and inappropriate voicemails from you, which included threats to take legal action against us. This is when we ceased communications with you and your wife. This is not the experience or outcome we ever hope for, but unfortunately sometimes it ends up this way. At this point, with what has transpired, we were no longer planning to assist in this matter, as the vehicle was purchased "as-is" with no agreement of any repairs or anything being owed to you after the sale. This decision was based on your actions towards us, not because of our unwillingness to help. Ultimately, we would still like to find a solution and make you happy with your purchase, but you yelling and threatening us isn't going to help make that a reality. If you have a realistic and reasonable proposal to help resolve this situation, we are happy to listen, and see if we can provide assistance. Thank you.

• Initial Complaint

  Date:05/09/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mass motors sold me a car with a bad transmission in which was not mentioned, and they said they would fix it and its been sitting for almost a month and a half with them and every day they say its going to be done and Im getting of early every time from work to pick it up and it turns out is not ready and its been like that for the whole time, and now is starting to compromise my job I cant keep leaving every day early for it not even be done or not even have a phone call.

  Customer Answer

  Date: 05/10/2024

  I got it resolved with them and I would like to cancel the submission of the complaint

• Initial Complaint

  Date:11/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  SKETCHY BUSINESS!!Went to go look at a truck and was 95% sure was gonna buy the truck. Until they did THREE credit pulls without consent or ** saying we were wanting to move past the test drive. They said it was a "client survey" then they knew about our previous loans. I never signed a form to pull credit or asked me if I wanted to. They knew nothing about the truck so we had ************ hook up a vehicle computer to it.The previous owner didn't do a full delete the def in the truck. It's gonna cost around 6 grand to fix the half done job that can damage the truck. 2015 **** high country bronze with move bumpers on front and rear.Don't buy unless you're gonna pay the 6 grand on top of the ****** for a truck with ******* on it already half the plugs in the truck don't work.

  

  Business Response

  Date: 11/27/2023

  That's a cool story. You are claiming that we provided a "customer survey", which we don't even do here, and it asked for all the info we needed to pull your credit, including your social security number, birth date, etc. You then provided all of that personal information on this "customer survey" and we used it to pull your credit? Maybe you filled something out called a credit application, which gives authorization to pull your credit? Sound more likely?

  The truth of the matter is that you wanted to purchase the truck, then changed your mind when you couldn't get what you wanted. You then claimed there was 6k in repairs, but supposedly you would still buy the truck you claimed was "over priced" and needed significant repairs. Hopefully you went and bought the Ram that you used as "proof" that our ***** was overpriced.

  We appreciate you choosing to take your business elsewhere. Have a great day!

  Customer Answer

  Date: 11/27/2023

   
  Complaint: 20920752
  
  I am rejecting this response because:

  we never discussed me buying the truck yet as I said I needed to think and plan things over. Never truly discussed price before pulling credit. There was not a legitimate business need yet to pull credit as I was in a rush to leave and think it over. I was never asked about pulling my credit by the sales man or manager. They implied I was just going to buy the truck. 

  Under the federal Fair Credit Reporting Act, a car dealer must always get your permission to look at your credit report. He or she can get that permission in writingwhen you sign a release or a loan applicationor by implication, without your signature, if there is a "legitimate business need." 
  What does that mean? According to the **** simply shopping around, checking deals, and even taking test drives does not constitute a legitimate business need by itself. Rather, it's only when you've gone further along into an obvious purchase transaction that your actions qualify as business that possibly involves a need to check your credit, according to a 1998 FTC staff opinion letter. 
  "Only in those circumstances where it is clear both to the consumer and to the dealer that the consumer is actually initiating the purchase or lease of a specific vehicle and, in addition, the dealer has a legitimate business need for consumer report information may the dealer obtain a report without written permission," 
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 12/01/2023

  I'm not sure what the misunderstanding is about, but it was the understanding of the manager and the sales rep that you were requesting to move forward with the vehicle purchase process. This is why a credit application was filled out and all the information was obtained to run your credit. Regardless of how it came to be, please understand that we have no interest in running your credit or anyone else's unless we are proceeding to the point of selling a vehicle. There is nothing in it for us to run someone's credit, we get nothing from it. There was no malicious intent in running your credit, it was simply done to move forward with your purchase of a vehicle, or so we thought at the time. I will look into remedies to have the inquiry removed from your credit file. You can also file a dispute with the credit bureau regarding the inquiry and have it removed that way as well. Like I said, we have no interest in having an inquiry on your file except for the purpose of conducting a vehicle sale. Please let us know if we can assist with anything further.