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Business Profile

Used Car Dealers

Alic Motors, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Car Dealers.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/02/2025

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Alic motors llc i have attached a letter of explanation. Fraud. Deceptive sales. Theft Lies. Credit information. Employees registered *** offender. Embezzlement. I have alot of documents.

    Business Response

    Date: 04/08/2025

    When ***** first purchased the Vehicle she had told us she could get paystub's witch is required when you are financing the Vehicle a few later she had told us that she is basically self employed and had bank statements, We sent that over to the bank but the income came less due to having cash payments as well. We asked for tax returns but she did not have them at the Time. Yes we did put our selves as a lien holder because our car was now at risk. Not once while trying to get this sorted for her did she complain about not making a payment nor tried to make a payment through Alic Motors. Yes we are both at fault for not taking the Vehicle back immediately and leave her stranded without a car. We have attached that her principal owed was ********* ************* only paid out $11,744.06. We did not go after the $5,421.82 plus over ******** in interest. Alic motors is willing to not go after ***** for the difference if this is dropped and no negative response towards ALIC MOTORS

    Customer Answer

    Date: 04/08/2025

     
    Complaint: 23149259

    I am rejecting this response because: i have proof in everything I stated this was not a bank issue. I bought gap insurance that I couldn't use. I have more proof. 


    Sincerely,

    ***** ******

  • Initial Complaint

    Date:01/16/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a 2017 range rover at alic motors on July 10 2024. 9 days later on July 19 2024 the vehicle started to jerk while driving it and proceeded to not run and then turned off. The dashboard was saying it was overheating and that the coolant was low. I had the vehicle towed to **** ******* land rover in boise for a diagnostic. They quoted me over $11,000 for repairs. I have not drove nor had the Vehicle since then. Its been about 6 months. I contacted Alic Motors to let them know the issue. They said they would fix at no cost since it happened to soon. I then proceeded to tow the car to Alics shop. Its been sitting at there shops and lots for these past months with nothing fix and give excuse after excuse of why its not getting done. I decided last week on Jan 9th to contact Eagle Auto repair for a second Diagnosis and see if I could fix the vehicle on my own. I let him know the situation and he advise me to contact BBB because he stated, there no way they didnt know the car had issues and its not safe to drive, he also quoted about the same amount of repair cost. ********** is will to give their statement if needed. I do have more evidence just not with me since the car is at Eagle auto and have all paperwork in there.

  • Initial Complaint

    Date:11/07/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    July 12,2022, we bought a car from Alic Motors in *****. The process was smooth and transaction with everyone was fine, including down payment, etc. We were told that the bank would send us payment information with payment *********. It is now November 7th and we have yet to receive banking/payment information. We have several emails from *** with *************** telling us that they are working on it and even taking money off of the full total for the inconvenience this has caused. At this time, we dont know if we should turn the car in and file a lawsuit? If this hurts our credit, they should be penalized for their lack of follow thru.

    Business Response

    Date: 11/18/2022

    We had a issue with the credit union and the paystub. Working on getting it resolved.

Alic Motors, LLC is NOT a BBB Accredited Business.

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