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Business Profile

Subscription Agents

Publication Processing Syndicate

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Subscription Agents.

Complaints

Customer Complaints Summary

  • 14 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/03/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Febuary 23 2025 I sent a check for a 2 year subscription to TV Guide for ****** check number 8051 I did not receive my TV guide and the check was cashed. I tried to contact the company by leaving phone messages with no response. I would like the TV guide or my money refunded. **** ****

  • Initial Complaint

    Date:04/11/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We had submitted a check in the amount of $173.74 for a 2 year subscription for ************* to Publication Processing Syndicate (attached is the copy of the check dated 2/14/25) - this check was cashed on 3/3/25. We have not received the weekly magazine as of this date (4/10/25); multiple calls and emails were not returned. Please assist us in obtaining a refund. Thank you so much.****** *****

  • Initial Complaint

    Date:03/20/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been subscribing to ************* for years. On June 26, 2024, I renewed my subscription with check #**** for $34.99. I got a card in the mail in ****** to renew my subscription again. I thought it hadn't gone through in June so I sent a second check to ******************** on ****** 13, 2024, check #**** for $42.74. In October, I got a third notice to renew my magazine. I saw my check from ****** hadn't cleared so I wrote another check on October 2, 2024, check#**** for $42.74. In November, both check #**** and check #**** cleared on November 12 and November 13 respectively. When I viewed the checks, my original checks that I wrote had been recreated as a computer generated checks with my bank account numbers and the Pay to the Order changed to PPS. The checks I wrote looked like the check I wrote on June 26. I tried calling the number on the Renew card multiple times with no answer, I called the number on the back of the check, again no answer. I emailed them 4 times and again, no response. I called ******************** on March 17, 2025 and was told my subscription runs out September 2025 and that they had only received the June 26, 2024 check for renewal. The other two never came. It appears PPS is a third party who cashed my checks after reprinting them and never contacted ******************** with a new subscription for me. I paid PPS for two 2-year subscriptions with each payment. I was confused when they kept sending me the cards saying I needed to renew. I don't know how to reach them to get a refund of my money. Can you help? My current subscription's account number with ******************** is: **********.

  • Initial Complaint

    Date:01/09/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In October I received a renewal notice purportedly from *********************** and I renewed for two years and sent a check to PPS, which I incorrectly assumed was the New Yorker's processing firm. The check was cashed Nov. 1, 2024. Check # **** for $257.72. Today, 1/9/2025, I received an email from the New Yorker saying my subscription would expire soon. When I called, they had no record of receiving my check nor do they use PPS for processing, but use Conde Nast.

  • Initial Complaint

    Date:12/04/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Responded to an offer to extend my subscription to the New Yorker for two (2) years for the sum of $257.00. Sent a check in that amount on 7/16/24 which was negotiated by deposit by "Publication Processing Syndicate #*******". In September 2024 (@5th) was advised my subscription had expired and had not been renewed. I then re-subscribed directly through the New Yorker--on September 9th retrieved through my bank copy of check showing endorsement.

  • Initial Complaint

    Date:11/19/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    please see the attached

  • Initial Complaint

    Date:05/06/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In late September 2023 I received a notice from PPS renew my subscription to ********************** for $294.27 for a six-month renewal. I believed that I was in good standing with the journal having paid a slightly lower amount for a full year's subscription. However, the card I received was professionally printed and I assumed this would assure the continuation of the subscription. Then in April 2024 I received a notice directly from the Economist for $275 for a one-year renewal. When I explained the PPS note and that I had paid $294.27 the Economist said that they did not know of PPS and had never dealt with them, and to continue with the service I would be charged $275 which I paid. The Economist however would not honor the money I paid to PPS, so I am asking that PPS reimburse me $294.27. Twice I have tried to call and to send an email, but PPS has never responded.

  • Initial Complaint

    Date:04/26/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for a subscription to the ECONOMIST MAGAZINE and never received it. The PPS does not return my calls or written mail.

  • Initial Complaint

    Date:04/04/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered and paid for a subscription to Southern Living in November 2023. I still have not received a single issue of the magazine. My emails to customer service remain unanswered. My calls have not been answered. My voicemails have not been returned.

  • Initial Complaint

    Date:04/02/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I responded to offer AAEIIIT for 51 issues of *********************** I paid PPS $206.74 in October of 2023 and they cashed my check on 11/21/2023. I have not received any of the magazines. I have left many voice messages on their phone number and my emails have also not been responded to. Each time I try to call the phone number listed on the offer it immediately goes to voicemail.

    Customer Answer

    Date: 04/03/2024

    Here is a copy of the offer that I responded to last fall.  Yesterday I received another offer from PPS with the same contact information.  As I indicated in my initial complaint, I have tried to communicate with them using the phone number and email provided but I have not received any response. 

Publication Processing Syndicate is NOT a BBB Accredited Business.

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