Complaints

This profile includes complaints for Tomlinson & Associates Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Tomlinson & Associates Inc

  121 N 9th St Ste 300 Boise, ID 83702-5822

  
• 

  Tomlinson & Associates Inc

  PO Box 108 Boise, ID 83701-0108

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At 5pm on Friday 6/20, I was served a 72 hour notice to cure by *************************** claiming I was in material breach of my lease for "threatening and intimidating a member of staff". This all stems from my insistence that contractors hired by the apartments not come onto my patio and not plug into my outlets. My power is not covered in my lease, and my patio most certainly is covered in my lease. Four times we have had this issue with contractors using our power and damaging resident's equipment. The initial instance occurred on June 10th. When I witnessed the contractors plugged into my patio, I unplugged their equipment and informed them that they were not allowed to use mine or other resident's outlets. A few days later on June 12th, I encountered a member of management and informed them of the issue. She acknowledged the issue and confirmed it was something they were aware of. Later that evening I received an a very rude and unprofessional response from the on site management regarding the contractors. The following week, contractors plugged into my outlet two more times. I contact the office to per their request. ***************** then claimed that I threatened and intimidated them. Neither of which are true. They accused me of "violently jerking the plug from the wall" but I was at work in ******** at the time. I've tried to contact Tomlinson Corporate regarding this, but have only been met with silence. Either Tomlinson is ok with onsite management acting capricious and violating tenants rights, willingly violating my right to peaceful enjoyment of the property I rent, and my lease agreement, or they're ignorant of it. After the last time they were made to get off my patio, they went to my disabled neighbors apartment and destroyed the electrical box on her patio. ***************** is allowing and encouraging contractors to violate the law and our lease agreement.

  

  Business Response

  Date: 07/11/2025

  We had a contractor on site that accidentally plugged into the residents exterior outlet. Once the contractor realized the mistake they apologized to the resident. The resident continued to berate the contractor, the contractors statement is attached. The resident also yelled and acted hostile to the manager which is in violation of his lease. Therefore he was issued a lease violation. 

  Customer Answer

  Date: 07/11/2025

   
  Complaint: 23512387
  
  I am rejecting this response.  What they say happened, never happened.  It's not even close to reality.  At no point has anyone ever apologized least of all the contractors.  Only one time did the contractors unplug their equipment on their own and I am well within my rights to unplug equipment on my patio I did not authorize to be there.  At no point did I or any member of my household berate any of the contractors.  They were informed they were not allowed to use my power.  That is not berating anyone.  I was in fact berated by onsite management for not allowing them onto my patio until I pointed out that it was against my lease for them to use my power.  No representatives of Tomlinson have returned my calls or emails.  The given lease violation was materially provably false and only done to intimidate me for asserting my rights as a tenant. I reject this response and the outrageous characterization of this whole situation.  My lease and rights were violated multiple times by onsite management and Tomlinson is continuing to turn a blind-eye. 
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:03/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There is black mold in our apartment, it has been there for the 1 and a quarter year that we have been there. They claim that it's gonna cost us ***** if it doesn't come back as mold. We have complained multiple times and it's hurting our family.

  

  Business Response

  Date: 03/26/2025

  The resident never notified the office of the suspected mold. Upon receipt of the complaint maintenance entered the unit and found what appeared to be mildew due to lack of proper ventilation by the resident. Maintenance was able to easily remove the mildew. The residents unit was inspected in October 2024 and no evidence of mildew was present. The only work order submitted was for repairs found during the inspection. A 3rd party has been contracted to perform a test to determine if there is mold in the unit. 

• Initial Complaint

  Date:02/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Toxics fumes from roof top furnace emitting into my apartment and heat problems since Thanksgiving. Management has received many emails from me and has had the super and the ***** company ****** come out to check on the furnace 4 times now. First time there was a problem but I was told not a leak. The second and third times they found ******** this point ****** wont go on the roof, as far as I know. Last time he brought a filter for my apartment. The fire department has been here and at one point ****** told me to turn off the circuit breaker. The fumes art not coming from my apartment 404. Then are coming into my apartment. I fear going to sleep at night because I might be asphyxiated and never wake up. These are concerns I have shared. Management insists I have heat and on occasion I do. Besides the fumes, most of the time the vents blow out freezing cold air, then no air, and sometimes burning heat. The fumes can last a long time blowing out of the vents. I open my balcony door and bedroom window because I am so petrified of not waking up. I am a 76 year old senior citizen. My bones are stiff from not moving around enough because I am cold and trying to stay warm with an electric throw and heating pad for my desk chair. I havent heard from management on how they will resolve the problem they keep pushing back. I also, dont know why ****** wont go on the roof to fix the problem. Maybe they dont know how to. I dont know. Management will tell you that they are working on it but what are they working on? The super comes into my apartment and checks the thermostat to make sure the selections are correct and say youre okay, you have heat, thats what they say to appease me thinking I will believe them. This is unconscionable how management can blatantly ignore the heat and most of all the fume problems. Knowing my health is in danger. My lease is up 15th July. Im hoping to stay alive until then. I am enrolled in a class at ***. Its a please to get out.

  

  Business Response

  Date: 02/18/2025

  This resident has complained of fumes in her unit and her furnace not working properly. On January 13, 2025 ****** Mechanical performed an inpection of her furnace, they were unable to detect any odors and verified that the furnace was functioning properly. As a courtesy to the resident they replaced the carbon filter. 

  On January 18, 2025, the fire department conducted an inspection of the residents unit and did not identify any fumes.They also tested her vents for carbon monoxide and found no evidence of elevated levels.
  
  The regularoty agency for the apartments, ************************************************* has also performed inspections on 2 different occassions and have been unable to identlfy any fumes.

  The unti is equipped with C02 detecors that have not detected any elevated levels of C02. 

  Onsite maintenance has verified several times that the furnace is operating properly. 

  None of the complaints regarding fumes or lack of heat have been substantiated by any of the 3rd parties that have been involved. 

  Customer Answer

  Date: 02/25/2025

  On January 13, 2025 ***** from ****** was at my apartment with his assistant. ***** did not replace the filter in my apartment. I believe ***** fixed a leak at that time.
  
  On January 15, 2025 the system became faulty again. Please see exhibit B.
  
  Friday January 17, 2025 see exhibit C
  
  January 18, 2025 I called ****** and ***** called me back. He told me to turn off the circuit breaker for the heater. We exchanged snapshots so I knew exactly which circuit breaker to turn off.
  
  January 19, 2025 at 5:13 pm called the Poison Control Hotline because of the overwhelming fumes. They told me to call the fire department.
  
  January 19, 2025 at 5:39 pm called fire station #5 and told them about the fumes. Fire station # 5 came to my apartment. They did not detect any fumes. By that time the heating system was off as per *****.
  
  January 21, 2025 I admitted myself to St. Lukes emergency department because of excruciating chest pains from the fumes in my apartment and severe coughing. The blood test level for carbon monoxide was abnormal. 
  
  The inspector from the ********** **************************** came to my apartment twice to inspect the vents. He told me directly that the vents were blowing cold air and a light was flickering over the oven hood. Twice, he said the same things to me directly. I do not know what he put in his report. I only know what he told me.
  
  Re: As of January 21, 2025 I have not had any heat. The thermostat is set at 64 degrees so cold air and fumes do not blow out of the vents into my apartment. There are still fumes coming from leaks, cracks or holes or the roof top.
  
  I have had three blood tests for carbon monoxide and they were all abnormal.
  
  Ive been living without heating since January 21st. If the heating system could be fixed properly and not break down after a day or two re: that is a reasonable request since I am paying for something I am not getting and I believe it is against the law in ***** for a tenant to go without heat and I am a 76 year old senior citizen.
  
  The last time I turned up the thermostat I became violently ill and ended up in the hospital due to whatever unknown fumes spewing from the vents of unknown origins in the apartment.
  
  Thank you.
  
  ***** *****
  Apt. 404
  
  Please forgive any typos present and future
  

  
  

  Customer Answer

  Date: 02/26/2025

  Yes, it is my desired outcome as long as they follow up a day or two after to make sure it doesnt stop functioning like what usually happens and then they say when they leave it was functioning.
  
  Selena, because it stops working a day or two afterwards they dont want to be bothered to come back out again because they do patchwork.
  
  They have been doing bandaid fixes. There is really something wrong with the system and they have to take the time to really fix it. Not leave me hanging each time.
  
  I believe they need an engineer who knows what is really going on with the system.
  
  Thank you for understanding.
  
  *****
  Sent from my iPhone
  

  
  

  

  Business Response

  Date: 02/27/2025

  The heating unit in Ms. ******* unit is functioning as intended as substantiated by the **** company in the attachment. They have visited several times and have not found any issues with the heating unit in Ms. ******* unit. 

  Customer Answer

  Date: 03/11/2025

  I am stating the information on the ****************** statement but I do not know and do not have any information about the other apartments, so, cannot speak for them.
  
  In reference to Hobsons ****************** dated 1/20/25 under customer information : Adare *******************************************
  
  1) Customer Complaint/Work Requested from Apts 404, 419, and 413 heating issues. After hours emergency service.
  
  2) Description of Work Performed:
                 Found heat pump not heating properly. Found it low on refrigerant. Added some r410a will need to comeback and do a leak search.
  
  2a)        I believe the low refrigerant is referring to my apartment 404. 
                 ** from Hobsons came to my apartment then went on the roof  came back and told me he had to add Freon he had a big tank with him. He did say he would have to come back the next day to check for leaks.
  
  Thats the only time I met **.
  
  3) 01/13/25 replaced defrost board on unit 320, replaced reversing valve on unit 419, and replaced outdoor txv on unit 404, and verified that the system does not have leak. 
  
  3a) I cannot speak for the other apartments.
                 On 01/13/25 ***** was at my apartment.  It looks like the problem in my apartment was replaced with outdoor txv on unit. Apparently, ****** fixed the problem.
  
  In between 12/13/24  and 01/20/25 I had In truth, ***** was at my apartment twice while working on other units. Thats what he told me. 
  
  Also, ***** the manager was at my apartment twice. 
  I was told on two separate occasions that I had two separate leaks and that they were fixed.
  
  IMPORTANT: I was told by ****** to keep track of irregular heat/air coming out of the vents. The thermostat was set on em heat. 
  
  I made a chart thats exhibit B. From 5 pm to 1:50 am. A detailed list on January 15, 2025 a day and a half after the unit was supposedly fixed that the unit became faulty again. I brought a copy of the chart to the ************ in the building.
  
  I tracked the times the air came on and went off 
  tracked when the air was colder 
  tracked funny rubber smells.
  
  4) I let Adare know that the heat wasnt working properly. ****** was hesitant about coming out because they said the heat was working fine when they left. This is true, however, a day and a half later as the chart indicates the unit became faulty again.
  
  Also, I was told Adare that ****** would not come out the week of December 16, 2024. I dont have a clue why. I thought they were a working business!
  
  On 1/20/2025 *****, the General Manager from ****** came out again. He installed a Carbon filter to help with the odor issues. He noted never noticed any issues with odors. Stated under Description: Thoroughly tested equipment for proper heat operation. Words from the ****************** form.
  
  I was present at the time. What he did was installed the Carbon filter, clipped a couple of wires, made changes on the thermostat and turned on the heat.
  
  4a) The heat was working properly when he left. 
  
  4b) Two and a half days later the unit became faulty again. Tracked the vents for two days on 01/21 and 0122/25. The unit stopped functioning properly. Have exhibits.
  
  4c) I let Adare know and they informed me that ****** said the heat was working when they left. As mentioned in (4a)
  
  IMPORTANT: That was the end of any help from ******. I even called their office and told them the heat was still not working and they told me to tell Adare but Adare would reply that ****** told them the heat was working find when they left.
  
  IN REALITY:  I have not had and still do not have heat since 01/20/25. The last time I turned up the thermostat I ended up in the hospital with an abnormal Carbon monoxide level. I have had three blood tests on three separate occasions with abnormal Carbon monoxide levels.
  
  PLEAE NOTE BELOW SNAPSHOT: On 01/20/25 ***** the manager from ****** put the tissue and scotch tape on the vent and told me to keep track of the air flow from the vent. I did exactly what he said and two and a half days later, faulty heat re: (4b).
  
  ****** refused to fix the heat after 01/20/25. They neglected their responsibility to this day along with Adare.
  
  The rest of the service statement is for office use only. 
  
  The invoice no. ***** addressed to Adare should be sent to ***** along with the ****************** dated 1/20/25. I do not work for Adare so I have no business having these invoices. 

• Initial Complaint

  Date:11/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tomlinson and associates ( aka ******** banker). Dose not fallow fair housing laws or realistate laws. Tomlinson Indagers there tenants by not having the staff and vendors properly bonded per the realistate laws set forth in fair housing. they allow people who are tenates to work as sub contracted employee's under the tabel whom enter apartment's without permission. Management of Tomlinson and assoicest are highly unprofessional in the fact that they laugh with tenants whom have destroyed vehicle's of other tenants while not doing there job. The mangment refused for 3 weeks or more to change locks on aprtment after another thant stole keys from other tenant stating we had to pay for the locks. that would not be untrue according to lease however it is the company's due diligence to replace locks and charge them on the leger. they also have propeblm letting other tenants get far behind on ret at two or more locations and deside to discrimate on a elderly woman and the old apartment manger. They seem to have issue lieing about how far some is behind of rent. the maintance man may have entered into a truck that did not belong to the property. upper mangent of Tomlinson and associates violets *** **** when a tenant with a disability needed a advocate to advocate for her and explain everything they denied the son or the old manger to go into mediation and fight for her bulling her into what ever they wanted. I was on the lease as a live in care giver whom did not have the opportunity to fight for there tenant. then i went to get medical equipment of tenants while attempting to obtained a lawer they called cops and would not let me get her wheel chair , cpap, or other close for her to ware. the community in action illegly pulled her from her apartment. there it department which i belive is in the same building as the corpret office may have hacked and violated hacking laws or cyber terrorisms by intercepting communications.

  

  Business Response

  Date: 11/21/2024

  The onsite management that Tomlinson & Associates provides is not only within the rules and regulations of all affordable housing programs (i.e. *******************************************, **************************** Housing Tax Credit), but we are recognized by various state and federal compliance and auditing agencies as performing this work exceptionally well. Our policy is to perform all maintenance functions as quickly and efficiently as possible within the confines of the programs and the laws. It is our policy to issue Notices to Enter per Idaho Law, and it is our policy to accompany 3rd party contractors when they perform work in occupied units. While we attempt to avoid eviction when we can, when it is unavoidable we do so with a licensed attorney and under the confines of Idaho law. The Lease Agreement and the Resident Handbook are provided to every resident who moves into the property, and we apply the rules equally to all residents. It is against our policy to allow for nepotism and against our policy to allow for harassment from management or residents. We gave Mr. ****** and his mother every opportunity to avoid the eviction process, and we gave them every opportunity to collect their personal items at its conclusion

• Initial Complaint

  Date:08/05/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into the *********** located @ ************************************************************************************* by Tomlinson & associates on Dec.22nd of 2022 and payed a $500.00. I moved out on June 22nd of 2024. Currently I have not received my rental despot or partial rent payment to this day Aug.5th 2024. I left my apartment clean and with no structural or property damage.I have made several attempts in contacting the *********** office as well as Tomlinson & Associates and have gotten know response.

  

  Business Response

  Date: 08/16/2024

  The resident received a full refund of his security deposit, $500, paid with check number 2583, dated 08/15/2024. 

  Customer Answer

  Date: 08/16/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****- *******************************

• Initial Complaint

  Date:06/26/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We moved into ************* Apartments in *****,ID back on March *********, and moved out April *******. They are not allowing the $150 cleaning fee we paid back in 2020 to our cleaning fee they are trying to charge upon move out. They want to charge an additional $260 without processing the $150 cleaning fee that we paid on move-in. Due to her saying its not normal wear and tear but will not provide us with photos due to her lying about the state of our apartment. We have photos which I will attach proving our apartment was left in a more than okay way and she needed to implement our $150 cleaning fee from move in. She stated that was only for normal wear and tear which is what our 4 year apartment would land under! She will be sending this fraudulent charge against us and I want this fixed and not to affect my credit due to her not willing to apply an already paid fee.

  

  Business Response

  Date: 07/26/2024

  The resident, *******************, moved out of ****************** on 4/30/2024. Upon her moveout inspection there was damage and excessive cleaning that extended beyond the definition of normal wear and tear. Third party cleaners and carpet cleaners were required to return the unit to a rentable condition. The resident was charged for the cleaning costs incurred; pictures are included to substantiate the cost. The resident was not charged for the carpet cleaning although grease & stains are outside the scope of normal wear and tear and could have been charged to the resident. The resident was also charged for the damaged blinds and excessive holes in the walls that needed patching and repaired. The total cleaning and damages charged to the resident was $420, the property did apply her $150 deposit, leaving the balance owed by the resident at $270. A copy of her moveout statement is attached. ************* received this when her Statement of Deposit Accounting was mailed to her after her move out. This is also attached. Per policy, and Idaho State Landlord Tenant Law, ************** was notified in writing, within the 30-day period allowed, how her cleaning fees and security deposit were utilized.

  Customer Answer

  Date: 07/26/2024

   
  Complaint: 21906853
  
  I am rejecting this response because:
  -******* did not apply my $150 cleaning fee that we PAID! She only applied our $150 security deposit. Due to stating the cleaning fee  only covers normal wear and tear. In which our apartment was left in normal wear and tear after being there for 4 years. As shown in the photos that we submitted! There was absolutely no grease that we left in the apartment that is a ridiculous claim
  

  -Stating anything regarding the carpet makes literally no sense as after 4 years anything to do with carpets is normal wear and tear. So adding this in does nothing to prove we left our apartment in nothing but normal wear and tear. 
  
  Sincerely,
  
  *****************

  

  Business Response

  Date: 08/16/2024

  The resident, *******************, moved out of ****************** on 4/30/2024. Upon her moveout inspection there was damage and excessive cleaning that extended beyond the definition of normal wear and tear. Third party cleaners and carpet cleaners were required to return the unit to a rentable condition. The resident was charged for the cleaning costs incurred; pictures are included to substantiate the cost. The resident was not charged for the carpet cleaning although grease & stains are outside the scope of normal wear and tear and could have been charged to the resident. The resident was also charged for the damaged blinds and excessive holes in the walls that needed patching and repaired. The total cleaning and damages charged to the resident was $420, the property did apply her $150 deposit, leaving the balance owed by the resident at $270. A copy of her moveout statement is attached. ************* received this when her Statement of Deposit Accounting was mailed to her after her move out. This is also attached. Per policy, and Idaho State Landlord Tenant Law, ************** was notified in writing, within the 30-day period allowed, how her cleaning fees and security deposit were utilized.

• Initial Complaint

  Date:02/04/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tomlinson and assoc **** a way with showing nepotism towards certain demographic. They allow contracted employees to enter apartments with out notice. Matinence lent keys to contracted employee whom was also a tenant. Manger nowing allowed other tenants to destroy vehicles of other tenants. Tomlinson did not stop drug dealing in another apartment. They violated my mother's right to ab advocate for a court date. They illegally did not follow section 8 and fair housing guidelines for eviction. They are required to send a certificate letter along with posting on door. They also had employee and tents harassing a tent and his old employee. ***** refusing to allow my disabled mother to get her medical supplies such her wheel chair and ****** because when dealing with them.

  

  Business Response

  Date: 02/14/2024

  The onsite management that Tomlinson & Associates provides is not only within the rules and regulations of all affordable housing programs (i.e. ********** of ******* and ****************** Rural Development,Low Income ******* Tax Credit), but we are recognized by various compliance and auditing agencies as performing this work exceptionally well. Our policy is to perform all maintenance functions as quickly and efficiently as possible within the confines of the programs and the laws. It is our policy to issue Notices to Enter per ***** Law, and it is our policy to accompany 3rd party contractors when they perform work in occupied units. While we attempt to avoid eviction when we can, when it is unavoidable we do so with a licensed attorney and under the confines of ***** law. The Lease Agreement and the Resident Handbook are provided to every resident who moves into the property, and we apply the rules equally to all residents. It is against our policy to allow for nepotism and against our policy to allow for harassment from management or residents. We gave **************** and his mother every opportunity to avoid the eviction process, and we gave them every opportunity to collect their personal items at its conclusion

• Initial Complaint

  Date:03/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 10th around 7:30am I was in my bathroom when I heard birds chirping in my apartment vents in which I have video of. I immediately informed current apartment manager and maintenance in which they said they would address it. Nothing ever happened and manager was fired that following week. New assistant manager came in and we didn't have an official manager for a couple weeks during that time who I told that I had told prior manager and maintenance both in person & in written form and nobody did anything. A regional or district manager was filling in and I addressed the issues with her within the vents at my 6 month inspection in January, she took note and left. Once again nothing happened. 10 days later they did another periodic inspection in which I thought the birds in vent would be taken care of and new as well as current manager did that inspection with maintenance in which they told me that was impossible, took note, and left. Nothing happened. Last week they put up another "inspection" notice for my house without a reason and at this point the birds may potentially be dead or harvesting bugs up in my vent system with both debree, feathers, and bee like flies coming from my vents. The birds and bugs are in the vent still and I have concerns for both my sons and my health at this point as well as bites that have been embedded into our skin. I finally was able to catch her in the office with our schedules and she said she forgot and out of all the requests and inspections somehow paperwork is lost. At this point I have concerns with infestation and fire risks for the complex as a whole and not sure why it's being neglected but doing anything to fix things myself is against the lease agreement but at this point serious concerns are being ignored as leave with health issues that and the time line as well as not doing anything alongside many inspections, this may not be only unit effected at this point. This is Adare apartments located at my address.

  

  Business Response

  Date: 03/15/2023

  Tell us why

   

  The Customer writing this complaint is currently the defendant in an eviction case for nonpayment of rent. The first time she ever informed management of a concern over birds possibly being in her apartment vents was March 10, 2023 when she verbally told the manager in the complex office. On Monday March 13th a notice was posted to the Customers door informing her that maintenance would be entering her apartment the following day to inspect her apartment vents. At 2:30pm on Tuesday March 14th, management and maintenance staff  entered the apartment. The tenant told them she heard the bird chirping coming from the exhaust fan in the bathroom. That fan cover and fan motor were removed. There was absolutely no evidence of any birds or bugs being in the vent system. Her complaint is false.

• Initial Complaint

  Date:01/22/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *FRIENDSHIP MANOR*The NOT SO FRIENDLY* senior apartments The lady who answered the phone said Tomlinson and Associates. I replied, May I ask whom Im speaking with, please?. CLICK DEAD LINE. Since I was in the parking lot due to a bright neon notice taped to my windshield advising me that I was not parked in a correct space (even though it clearly says VISITOR) I proceeded to go to the front office and wait my turn in line. When face to face with the lady whom I believed was on the other ended of the disappointing phone call to the lady. I proceeded to say Yes , I just called and I believe the call was disconnected or I was hung up on. The employees response was sub-par, unprofessional, rude, and to say the very least unappreciated, and uncalled for. Ummm I was busy, and quite frankly I dont have to answer that. Are you serious? Complete shock and bewilderment from this employees response. Youre employed by this company to answer the phone, deal with tenants, prospective tenants, and probably light clerical work. UNPROFESSIONAL! My conclusion is they are definitely not living up to their name more like Un-**************. I wouldnt want them managing my rentals

  

  Business Response

  Date: 01/23/2023

  Tomlinson &Associates property managers are hardworking people who provide valuable services to our residents and members of the public searching for a nice place to live. The person leaving this review was not hung up on by the manager. She felt disrespected by the way the phone call ended and wanted to confront the manager, and our manager declined to engage her on that topic. 

  Customer Answer

  Date: 01/23/2023

   
  Complaint: 18879221
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

  Your manager at Friendship Manor was extremely rude and I have quoted verbatim word for word what occurred. I have no reason to even leave any sort of complaint, as it does me no benefit either way. Im not even a resident of the apartment complex. I would *********** that it doesnt happen again. It also needed to be brought to someones attention the way that I was treated. Your lack of responsibility, care, and concern in this matter is unbelievable . I feel that somehow someone should be held accountable. Why should I feel like because I brought this to the attention of your company that now Im now being  discredited but also I fell that you insinuating that Im being dishonest.

• Initial Complaint

  Date:08/15/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been living at one of the properties Tomlinson manages since August 2019--************************* in ******** *****.. I am here through a VASH voucher through the local housing authority. I have to re-certify every year. Last year a couple of days before Christmas, I gave the then manager, *******, my income letters from the VA and Social Security. Both would have my income for 2022. It was *******"s last day. The re-certification process typically starts around March.After ******* left in December, THERE WAS NO MANAGER HERE!!! This is a senior apartment complex. The needs here are a bit different than a typical complex. No one at Tomlinson was returning calls from tenants! There was a manager at another complex that was supposed to be available for the tenants. NO CALLS WERE EVER RETURNED BY THIS PERSON! We were alone. I successfully went through the recertification process with the housing authority. They contacted Social security and the VA and got my annual income from both. They sent me and the apartment complex that letter--along with what my rent would be starting August 2022. I am going through a lot both physically and emotionally. The management says they do not have the letter for my VA Pension. I am in the process of trying to get my "affairs in order". I cannot find my VA Benefit letter. They are apparently unwilling to accept the information on the letter from the housing authority. I cant get into my account with the VA to get a copy of the letter. Today I received a letter for *************************--a notice to evict!!! in 60 days!!!I am 69 years old! The way rents are increasing and the desperate need for low income housing--I will end up on the street!!! I don't even have a car to live in!!! All of this because Tomlinson's and ********* refusal to accept an official document from a government agency who got the information directly from the VA!!!

  

  Business Response

  Date: 09/15/2022

  Our regional manager *********************** sent the attached letter to ************ so she has confirmation in writing that  her annual recertification is complete and she is in good standing.  Further, she confirms to her that a new manager has been hired for *******. Contrary to her concerns, there was management coverage for ******* and the needs of residents were being met although perhaps not at the pace residents are accustom to when a full time manager is on site.

  Customer Answer

  Date: 09/20/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  This is to spite the fact that there ate inconsistencies and things that are just plain wrong in the letter they sent. The unprofessionalism shown by Tomlinson was the reason I submitted the complaint.

  Also they did not respond until 31 days after I submitted my complaint. But to pursue this any further.. it would be like arguing with a brick wall.
  Sincerely,
  
  ***************