ComplaintsforSyringa Property Management
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/25/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
12/1/22 I gave a 30 day written notice and my last months rent.I was never contacted about a move out paperwork or owing any money.4/21/23 I was sent to collections, not knowing anything about owing the rental company any money. Now Im in collections for $2375 which the collection agency saying Im on the hook for.Again, I was not contacted from the rental company saying I owe them any money and they did not do a move out paperwork for me nor contacted me in any time stating I owe them money. They have had my phone number and email address for the last six years.Business response
05/31/2023
We are quite surprised to have received a complaint from this former tenant, this person owed back rent plus late fees and the reason for the unpaid charges to be turned over to Bonneville Collections. ****************** did not leave a forwarding address, so our correspondence was mailed to the last known address in hopes that he would have a forwarding service thru the post office. As of today we have not received the letter as "Undeliverable" from the postal service so it is our assumption the letter made it to its destination. ****************** talked to our move out specialist last week and he was informed of the charges. Because ****************** claims to not have received the notice of charges, we are willing to work with the collections company to find a resolution; however the full amount would need to be paid directly to Syringa or to Bonneville.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.